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Cousins Inc
Exterior Surfaces - Powerwashing, Exterior Surfaces - Sandblasting, Deck or Porch - Build or Replace,
About us
We are a full service excavating and Landscaping company. We are able to handle just about any tractor, excavating or landscaping project you may need. We have been serving the Snohomish and King county areas since 1992. Our "Commitment to Excellence" and customer service satisfaction have made us a leading and successful service company in our industry.
Business highlights
33 years of experience
Services we offer
Decking, Fencing, Landscaping Services, Maintenance Programs, Pavers, Pressure Washing, Tractor & Excavating Work
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.754 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 85% | ||
| 6% | ||
| 6% | ||
| 0% | ||
| 4% |
Showing 1-25 of 54 reviews
Sandy M.
Jan 2024
They do a great job.
Audrey B.
Jun 2023
From start to finish Rod and the team were incredible. My yard looks amazing! They were up front about cost, time and expectations. Answered all my questions. Kept within budget and created a beautiful space for my family. Will continue to request their help on future projects. Thank you Gentlemen!
Keith M.
Sep 2022
We needed to shore up a raised area in our yard which was a couple of feet above the grass below. They suggested a rockery instead of a retaining wall, which would be more natural and less expensive. They did a fantastic job and it looks great. They left the whole area in pristine condition, and placed some left over rocks around our garden (with our direction). The final cost was actually lower than the initial estimate. I highly recommend Cousins. We have used them for lawn mowing and other landscape projects as well.
Kathryn M.
Aug 2022
I hired Rod Coslett (Cousins, Inc) to rebuild my fence. Overall, the finished fence looks very nice, but the final invoice was a shock. During the project, we discussed changes such as going from open to solid slats, going from 4.5' height to 6' height (requiring extra posts, but no change to the 6' boards that were purchased) and fixing some mistakes that he made. I understood that these changes would have some cost associated with them so I requested change orders or written estimates. Rod told me that the cost would not be much and not worth his time to write a change order. Imagine my surprise when the final cost (pre-tax) was 55% more than the original bid (pre-tax). I did the math to try and figure out how he got these numbers and I couldn't get close to his totals. When I requested receipts or an itemized breakdown of the additional charges, he was rude and refused to provide them. When I tried to negotiate the cost based on my calculations he threatened to put a lien on my house if I did not send the money immediately. I ended up just sending the payment, but it left me feeling like I had been taken advantage of. Overall, this was an unpleasant experience for me and I wish I had been more persistent in asking for change orders before approving work.
Andrea S.
Aug 2022
Rod is a busy man - but he will ALWAYS keep you informed about steps along the way. He has the courtesy to respond, which is more than I can say for 90% of the field. Thankfully, not only is he responsive, but he is GOOD. He knows what he's talking about and is meticulous. He rolls with the punches if things change, and is honest and upfront about pricing. Treats his clients well, and we are very happy with our end product. We have a backyard now! That our kid can run around in and enjoy (rather than a concrete hazard). Have already recommended him to friends and family (and random people I hear talking about needing lawn care or landscaping and regrading).
Matthew W.
Jun 2022
no call, no showed on the first day and then didn't start until 6 weeks later. Rod was indignant the entire which I was already locked into. Work already needs revisiting. Save your money. I left a similar review on Google but they took down there business listing it seems but are still operating, which is a surprise.
Response from Cousins Inc
"I was indignant, yet here you are writing a dishonest, review 3 years after you say you did the same on another website. Sounds like you enjoy re-read negative reviews you have posted about businesses. After Angi customers read our many 5-star reviews I think they will clearly see who is being indignant. We did not pull a no show no call. You called me three days before our original start date. I was home sick in bed. I told you this and told you our whole crew was sick the entire week. On the phone, I told you I was planning on contacting you the next morning to tell you we would have to delay our start date. Delays from weather, client changes and unforeseen circumstances that do arise occasionally. You were the reason for the delay the last 10 days due to your schedule. From the very beginning you tried to change the scope of work from the estimate. I reminded you our agreement was for a set number of hours and RR Ties. I told you we were happy to accommodate your requests, but there would be additional costs. Your reply was, no, just continue with the original plan. We were unable to finish the project because we ran out of RR Ties because so many of your RR Ties were rotten. I asked if you wanted us to buy more RR Ties to finish the project. Your reply was “no.” To summarize you tried to change the scope of the work without having to pay additional costs and we were unable to finish the project. Every day you had some complaint about something, which I always tried to address but communicating with you was like pulling teeth. When I tried to get details about your issues you would just say, “forget it, just continue with the original plan” I tried to accommodate your requests and complete your project the way you wanted. I do take the blame for taking on this project though. I should have seen this coming when you told me the company that worked on your other wall told you they did not want to work on Railroad Tie walls anymore. After our experience, I think they just did not want to work with you again."
Shelly H.
Apr 2022
Rod and his team did excellent work. Suggested creative solutions for problems and the outcome is beautiful and sturdy! Shelly
Jeremie A.
Mar 2022
Went great. Well. Done.
Matt K.
Dec 2021
Rod and team were awesome! The work performed was exactly as asked for and they were courteous to and mindful of the neighbors as well. Was cousins the cheapest? No, in fact they were the highest bid I received. However, I'd prefer to pay for quality work once rather than pay for shoddy work and risk it giving me problems leading to additional costs later, not to mention Cousins was the only company that actually measured slope, grade and could be bothered to explain how they do retaining walls at the time of the bid. Everyone else used a tape measure and just tossed out a number. Cousins used quality stones (not just the stuff you can buy at the hardware store) and actually engineered the wall for slope, drainage and longevity. Were they expensive, yep, but lowest bidder is for government work, and we all know how that typically turns out right? :)
Kirsten H.
Jun 2021
I can not say enough good things about Rod and his crew. We had a very difficult project that took permits and testing and Rod was helpful and wonderful to work with throughout it all. He always comes in under budget and does exceptional work.
Kristen P.
Aug 2020
What an incredible improvement to our home! The work Rod and his team from Cousins did on our landscaping is just incredible. Our yard was a mess of half-dead grass, moss, and dandelions, our trees were overgrown and crowded, and the house was obscured and unwelcoming. Now, the lawn is healthy and beautiful, the trees and other plants are appropriate to the local climate, the back patio is brand new living space added to our home, and the house is open and inviting. Cousins has made us love our home again, and added so much value to our investment. Rod is conscientious and meticulous, seeming to treat the work he does as if he were doing it for his own home. His goal was clearly to create the result we wanted, listening first and foremost, offering a range of options to help us find our vision, communicating obstacles and challenges early and openly, and always working with us to achieve a better result than we could have envisioned. I quickly came to trust him and rely on his advice and recommendations, and I was never disappointed once for having done so. He took major challenges head-on and the outcome makes it seem as if those challenges never existed. True skill from a genuine craftsman whose only objective was to make us happy with his work, and we are. You won't find a better alternative to Cousins.
Jane H.
Oct 2019
Without reservation we highly recommend Cousins Inc.! My husband and I used Cousins earlier this year to rescue our mess of a yard, our yard was so unmanaged… Weeds everywhere, it was sloped, needed a new pathway, sprinkler system, a patio, dire need of a fence, rockery falling down, etc… They gave us a realistic estimate and the work was fast and first-rate. During the project we changed a few things on them, which were accommodated with no problems. They struck the right balance between advising us on what would work without telling us what to do. We couldn't be happier with our experience with them on our very large project, from first contact to completion. The work was high quality, which just confirmed our confidence. Follow-through was excellent and every detail was covered. They were always on time, they worked diligently and effectively, met the timeline, cleaned up all areas at the conclusion of each day & were very professional. They adhered closely to budget and timeline, and billing was transparent. We love our yard now--it is striking, comfortable, functional and livable. If you want a beautiful, creative job done right, call Cousins Landscaping Inc. We would hire this company again for large or small landscaping projects. They are truly talented. Thank You So Much! Jane H.
Dana C.
Sep 2019
Went very well. Kept me informed on their calendar and time schedule sharing reasons why a change was needed. Communication was responsive, timely, and on point, double-checking that I understood the information and making sure my questions were answered. Respectful of property both mine and my neighbors. Results - beautiful - see pictures. The cherry tree roots had to be considered when installing the parking pad border. Cousins meticulously executed the cutting of concrete blocks fitting them over the cherry tree’s roots while creating a level, clean edge to the parking pad. Costs - for quality work - appropriate Would work with Cousins Inc again.
Jeremy T.
Nov 2018
The work performed by Cousins left water draining onto a city sidewalk adjacent to our property. It cost nearly $4000 to another contractor, licensed by the city, to correct this situation. If this situation had not been corrected before winter, the hazard on the sidewalk would significantly increase if the water were to freeze. I contracted Cousins to install a french drain that ran across our fenced backyard. Their quote stated the drain would terminate “just outside the fence”, which is what was installed. However, the water exiting the drain ran 8 feet down a slight slope and onto the city sidewalk. Cousins verbally proposed a solution for this situation. By this time our HOA was inquiring about the work being performed. As completion of the project would be outside our fence, on both sides of the sidewalk, and in view of the neighborhood, the HOA requested a description of the work to be performed. When I (not Cousins) provided a description of Cousin’s proposed project completion, the HOA board would not approve or reject the work. The board believed completion of the project required a permit from the city. I informed Cousins that I wanted to consult with the city engineer, considered their work complete, and would solicit additional bids to complete the project. I paid Cousins when I received their invoice. I consulted with the city’s storm-water technician. The technician confirmed that the drain exit as installed, as well as the completion proposed by Cousins, did not comply with municipal code. Completion of this project was completed by another contractor and was permitted, reviewed, and inspected by the city.
Response from Cousins Inc
"We were contracted by this customer to install a French drain. When I met with him, he gave me a printed list of what he wanted done. I took some measurements for the work he asked to be done and sent him the proposal. He agreed to the work to be done with his signature on the proposal. The day after we completed installation of the drain system. He sent me an email informing me that his HOA was not happy about how good the drain was working. The water from the drain was running down his property onto the sidewalk. And, how he did not follow HOA protocol and submit the work to them for approval before hand. He ended that email with the following quotes, "I know this will be extra expense if the drain is further altered". And, "Thanks for being so professional and putting up with our crazy neighborhood. I will be relieved to get your take on the situation Monday." Another quote from one of his emails, "My head has been spinning with this project once the HOA took an interest. Thanks for your patience". On the following Monday we discussed several options. First was a dry well which would keep the water on his property. He asked if we could tie it into his downspouts. I said yes, but I don't recommend it. Next, I suggested tying it into the storm drain in the street. Or, install a channel drain across the sidewalk to the storm drain. I explained to him that doing anything that required tearing up a sidewalk/curb would require a permit and could get costly depending on what the city would require him to do. I told him that if he didn't want to deal with the city and permits. One solution might be to run a 2" ABS pipe under the sidewalk to a large gap at a joint in the curb that could allow the water to drain into the street next to the storm drain. He was told this would not be a city approved method. After discussing the different options, he asked us to give him an estimate for the 2" pipe under the sidewalk idea. I told him that I would get that to him ASAP. A few days later he sent me the following email, "I want to get city approval for any drainage routing that goes onto city property. I will take the responsibility for this. Please stop work on any activity related to the routing of water out of the drain exit that has already been installed. Please send me the quote for the work that has already been performed and I will pay it promptly. I consider this project complete and am going to solicit other quotes for the future work." All business's including contractors are city licensed unless they are located outside of city limits. If he had told us that he wanted to run this system out to the storm drain in the street. We could have gotten the proper permits and done that from the beginning. Just like we have many times before. I think, because he didn't get approval from his HOA and they ultimately disapproved of the system he had us install. To satisfy his HOA, (It is the customers responsibility to make sure any work done complies with Their HOA rules and policies) he had to extend the system to the storm drain. Which ended up costing more money than he was wanting to have to spend. Which is why I believe he gave us an F grade. We did the work he wanted. He said that we installed the drain as proposed, which he signed off on. And, the drain worked well. The image he posted is also several weeks or months after the completion of the project. Someone clearly drove thru the lawn and the grass seed we put down has completely filled in. If you read our other review's I think it will be clear on how this project actually evolved."
Linda C.
Aug 2018
Very well, Cousins came out promptly to give us an estimate and let us know when they could get us on their schedule and they stuck to their timeline. They showed up on time and were very professional. They did a little more work on the end of the driveway which took an extra day but they still came in under budget.
Response from Cousins Inc
"Thank you! It was a pleasure working with you."
Richard C.
Aug 2018
Have used cousins for multiple projects at this point. The most recent project was to replace a gravel field underneath a second story deck with patio pavers. It expanded to include a small lawn which cousin's turned into a fire pit. Of course multiple issues found as the project progressed (new gas line requirements from city, non-level surface of gravel area, etc) - each were handled well by cousins. Turned out very nice.
Response from Cousins Inc
"Thank you! This project turned out beautifully! We hope you will enjoy many hours with your new patio and fire pit."
Anneke Z.
Jul 2018
Rod came out very promptly to give a fair bid. Workers showed up on time, were courteous and did quality work. Cleaned up the site after completion of job. Rod then did a follow-up call to ensure we were satisfied with all services. We will definitely hire them again for future projects! Highly recommend!
Response from Cousins Inc
"Thank you! It was a pleasure working with you!"
Greg W.
Jul 2018
Overall, very well. They had an opening in their schedule so they got to me one month ahead of schedule. Showed up on time, performed the work they were hired for and left the property in a clean condition.
Response from Cousins Inc
"Thank you! It was a pleasure working with you! And, thank you for the referral to your neighbor. I will contact him ASAP. We have since done more work for this customer."
Keith M.
Jul 2018
Rod and his crew are terrific, friendly, and professional and they do an excellent job. I feel fortunate to have found them.
Response from Cousins Inc
"Thank you! It has been a pleasure working with you!"
Megan B.
Jul 2018
Rod and his team did a great job removing some overgrown bushes and installing sod in our front yard. The project was easily done in a day and came out great. These guys were super friendly and easy to work with - highly recommend!
Response from Cousins Inc
"Thank you! The yard turned out great!"
DAVID B.
Apr 2018
Great! Super helpful.
Response from Cousins Inc
"Thank you! It was a pleasure working with you! See you next year."
Tim S.
Apr 2018
Fantastic. The guys were great.
Response from Cousins Inc
"Thank you! It was a pleasure working with you! See you next year."
Kristin E.
Apr 2018
Cousins Inc was the most responsive of the 5 companies I contacted about providing an estimate for the work I wanted done in my back yard. When Rod came out to take a look, he understood what I was trying to do and he offered several great suggestions and alternatives about how to accomplish the work. I had started my search late in the year and Cousins Inc ended up doing the majority of the work of excavating, and putting up the retaining walls over the winter. They were very good about keeping the work site covered with tarps when they couldn't work, and took care to keep everything as today as could be expected. I was especially impressed with the way they were able to keep the many angles, curves and levels of the walls aligned. It shows a great attention to detail. And, in what I think is a wonderful compliment to the work they've done I've had other landscapers and contractors working in the neighborhood stopping by to ask about the work and say what a great job they did. I couldn't agree more. Rod kept me in the loop on all decisions, and when they ran into some drainage issues, he provided 2 - 3 alternatives. I never felt like I was left out of the decision making. I would definitely hire Cousins Inc again.
Response from Cousins Inc
"Thank you! This retaining wall system was quite a big project and challenge. Turned out beautifully though."
Carol G.
Nov 2017
We received several quotes and ideas from contractors. Rod offered the smartest approach and since he recently built us a new deck, we already knew he was a clear communicator with a strong/reliable work ethic. The wall was beyond expectations. A few surprises arose along the way, and Rod was great at on-the-spot troubleshooting, spelling out options, and making good recommendations. As the wall was being built, we began envisioning other changes to improve the yard. Rod and crew did an excellent job patiently brainstorming with us and we ended up with a whole new beautiful backyard. It was truly a positive experience from start to finish, even with the 'scope creep' we threw at them!
Response from Cousins Inc
"It was a great pleasure working with these people! Great people to work with! The original plan changed and was added too the several times but in the end the result was beautiful!!!"
Edward J.
Nov 2017
Rod was fantastic to work with on our excavating project. He did an initial consultation with us where he did a thorough walk-through of everything in our yard and shared his knowledge. The initial date for our work was about a month out and when there was any delay because of the weather, he was highly communicative with us. Rod and his team did the work very efficiently and we were really pleased with the end result. We highly recommend Rod and Cousins Inc!
Response from Cousins Inc
"Great customers! Great to work with!"
Licensing
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FAQ
Cousins Inc is currently rated 4.7 overall out of 5.
Cousins Inc accepts the following forms of payment: CreditCard
Yes, Cousins Inc offers free project estimates.
No, Cousins Inc does not offer eco-friendly accreditations.
No, Cousins Inc does not offer a senior discount.
No, Cousins Inc does not offer emergency services.
No, Cousins Inc does not offer warranties.