Hot Tub Pros

I would not recommend Hot Tub Pros due to their unprofessional and poor communication, poor service delivery and inconsistent pricing. I hired them to do a year’s contract including three maintenance cleans back in June. I prepaid $1120 and had one service provided. Due to my tenants moving out and no longer needing the hot tub, I asked if it was possible to repurpose the unused balance to instead drain and winterize the tub, assuming I would maybe get a little bit of a refund back after the winterization was taken into account. They ignored my multiple emails and I felt like I had to harass them to even just acknowledge receipt of my emails. When they finally responded, they said my first drain and fill was a filthy job and my tub was covered in ants and hence they should be charging me more, but they never mentioned this until now. It was rude and out of nowhere. They also said the website pricing was wrong and that the winterizing would cost more, and that they were also booked out but could maybe squeeze us in a few weeks and would check in later. It was strange to me that 1) they never mentioned the alleged issues with my first hot tub service, 2) they had inconsistencies in pricing between the email quote and their website, and 3) they didn’t want to preschedule a standard service that was time sensitive and needed to be scheduled in advance. Finally, when they did actually come out do the winterization (after I pleaded with them to get it scheduled), the tub was left with water in the tub and we are unsure if it was properly winterized. I wrote again asking for clarity and he said he took video of the service footage and would send it to me; it’s been over a week and still haven’t received it after a couple of follow-up emails requesting it. I am nervous there is still water in the plumbing that would freeze and have no confirmation that the winterization actually was completed. This company is hugely unprofessional and needs to get their act together. I hope this review will prompt them to reply to my unanswered emails and send me the video footage.

Fabulous. Went through entire spa and fixed all the small problems. Jets, electrical, insulation. I have used them several times and will be scheduling again soon!

unknown

He was very friendly personable and experienced. He was forth right in giving all information and all options before doing anything.

Doug was great. He was just a few minutes late and called to let me know where he was at. He did a full service. Drained and cleaned the spa. Refilled water. Added chemicals. Spent a lot of time with me going over what I need to do weekly (i'm a new spa owner). Told me which chemicals I had recently bough were actually not needed. It was too cold to clean the spa cover and he said he's swing by later next week and take care of it. Very professional. Excellent service.

The guy who came is very good and we like him. He is professional and he follows up. He shows up and he said he would. He does the work I prescribed. He charges what he said he would charge. We have him on a regular schedule.

They are excellent, reliable and honest. I would rate them highly in all aspects.