Steve's Plumbing Inc

Price gouging going on with them. It shouldn't cost $900 to unclog a kitchen drain. And don't mention that you used Drano or they add another $300 "acid" charge.

Steve's plumbing charged me $99 +tac to investigate a dripping show issue, and then proposed to fixed for $979. Plus the original $99 - this is more than $1000 for a shower valve replacement. For comparison, 2 sons Plumbing quoted me $479 and did not charge me for a first visit. This is less than half the price. I feel like an idiot that I called Steve's Plumbing. Never again.

Fast and prompt … to take my money! I’m extremely frustrated. Using Steve’s Plumbing was the worst decision I’ve made in probably the last decade. I had one issue in replacing my sink. The new sink is deeper than the last one, which made the drain no longer high enough to work like before. I found a potential solution was to use the clean-out pipe as if it was a drain. I wasn’t sure if it was valid or not so I called the Steve’s Plumbing for their assistance. Steve’s Plumbing were at my house in just a couple hours, to take advantage of me! The technician, Mike, told me of all the possible issues. There was one thing after another that he said could be very hard to do perform and if wasn’t properly it wouldn’t meet plumbing standards. He kept upselling me on their services. He sold me on their services by playing off my fears. The price I paid was for the worst case scenario rather than the work performed. It was much easier then he said might have been. I was taken advantage of. I’m also frustrated in choices Mike made without asking my opinion. He replaced the part of the new drain included in my new sink. This is kinda stupid, but one parts was the strainer. The one he installed doesn’t match the sink and doesn’t work like the new one. I feel like I’d feel better by uninstalling the one he installed, without my consent, with one I just purchased. This issue wouldn’t have happened if he just asked if the replacement was ok or not, instead I found out after he was done. I’m frustrated with the lack of communication. I paid for things I didn’t even want. I feel this is like an engine light came on in my car, so I went to a mechanic. They gave me a quote on what he’d fix. I paid the mechanic the full price but all he did was replace a fuse. Oh and he also replaced my hubcaps, that I don’t even like, for free without even asking! What a great deal! (Sarcasm)

Excellent work, excellent crew.

Not well. Steve's charged my wife $929.72 to snake a drain and tighten a fitting. They were at my home for less than 45 minutes. "Salesman/Plumbers" tried to up-sell my wife on a variety of costly products and memberships. Scam operation.

Fantastic. Last summer I had a plumbing company come and give me an estimate but I didn't have time to get it done before leaving for the winter. I cam back and got in hold with Steve's Plumbing and he was a gentleman. He did the job and quoted half the price of my previous quote. He did the job in less time than was estimated. I have more space under my sink than before, and they eliminated unnecessary pipes and added a cleanout so if the kitchen sink gets plugged they can access it from right there.

We paid $79 to have the Steves Plumbing provide a quote for $1600 to move the water line for a refrigerator 15 feet. The plumbers hid behind the inflated task by task pricing, such as turning the water off to the house, draining the line, etc. Was able to find a plumber who did the job for a fair price of $200.

Great, Anthony was timely and professional and had some great tips! I signed up for a monthly club to receive a discount on services. However, the services even with the discount were too high to continue.

They were really nice. I didn't have to sub-contract and they did it all. He lined everything up for me. They did a fine job.

The plumber Brody came 20 minutes early which was great - better early than late! He was professional, explained his diagnosis well, and the job was done timely, and job site was cleaned up reasonably. Only issue was the cost was too high. $59 for service call + $222 for flushing + $5 for fuel charge. It was such a simple job - connecting flushing hose/tub from water heater to bathtub and drained the heater that took about 15 minutes to do + diagnosis time of another 10 minutes or so, should not amount to a bill of nearly $300! I won't use them again due to extraordinary high rate.

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Service was done when we have a kitchen sink leak, and it turn out the pipeline was broken.
The job was done fine, except we found he broke crawlspace window
, he promised he will fix it.
We did kitchen remodel few weeks ago, after cabinets opened, we found the drywall Under kitchen was broken. There is a hole opened between crawlspace and floor The crawl space window sealing still open We were shocked when see how the job was done.

Please see above.
Drywall broken without sealing
Crawlspace sealing broken without re-sealing
Left a hole between floor and crawlspaces.

I am shocked at what I am seeing, given we paid high price and low quality service

I have pictures available to share, if I can post

I described the intermittent leak we'd been experiencing. He explained how faucets work, and due to a stripped screw with my current  faucet which prevented replacing the internal cartridge, I needed to replace the entire unit.

Price seems high, in retrospect, but the work was done very quickly.

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I was taken advantage of.  It was a total pressure sale to buy a $1500 new hot water tank.  He tried to scare me into buying it now because he said if I waited it will be more expensive.  He also wanted to put new fixtures in and I said no.  The sink is fine but now I have to flush the toilet twice for it to work properly. 

Technician Phil was great.  I called the day before to schedule and got a 10-12 window; at 10, Steve called and said that Phil was delayed and offered the 12-1 window, which I greatly appreciated as I would have been annoyed waiting around.  Phil came at the appointed time; I was on a work call, so I just showed him the toilet and he went to work.  He laid out my options and pricing in a no pressure way, I chose the minor rebuild.  He was knowledgeable, friendly and great to work with.

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My house is a 2-story spec house built in 1985.  I bought it in 1993.  After needing a plumber 8 times in 13 years to resolve problems with cheap plumbing infrastructure and fixtures, I called Steve's Plumbing in 2010 to get a thorough evaluation of my home's plumbing system. 

 Given my home's history, I signed up for the Lifetime Diamond Club membership that includes lifetime warranty on all fixtures provided and installed by Steve's, no limit to # of fixtures covered, annual inspection of all piping, drains,, valves and fixtures with free adjustments and without a service call charge, priority service, and a 15% discount on repairs. 

 One of the upgrades I made in 2010 was to a tankless water heater, the Eternal Hybrid Water Heater with a Comfort Series circulating pump.  It was installed in my garage by Steve's Plumbing.  There was a problem with the Eternal circulating pump which Steve's changed out right away without charge, and they reported the problem to the manufacturer. The heater has been working since. Cost before tax: $4354 (heater) + $552 (circ pump) = $4906.

  I recently received a notice from the manufacturer, Eternal, dated 3/6/15, stating that there have been problems with the factory-installed Water Pressure Switch (WPS) and that they will pay for the installation of an updated WPS.  I scheduled my Steve's Plumbing annual plumbing inspection shortly after receiving that letter. 

  I always request Richard Saxton as my plumber - he is highly skilled (20 + years experience), professional, patient and thorough in his explanations, has always been straight with me about what is going on with my plumbing and the risks and benefits of various courses of action.

  During this year?s annual inspection, Richard started with a thorough inspection of my Eternal tankless water heater and found signs of corrosion.  He told Steve (owner of the plumbing co), that he wasn't happy with what he was seeing in the water heater, and Richard showed me the problem areas.
 
  The result was that Richard took out the Eternal heater and installed a new Navien Condensing Tankless Water Heater with a recirculating line at no cost to me.  Cost before tax: $5354 (heater) + $677 (recirc line) = $6031. Richard then completed the annual inspection of all my plumbing and made any needed adjustments.  I owed nothing for all this work, not even a service call charge.

 Needless to say, I'm so glad I found Steve's Plumbing and Richard Saxton, and joined as a Lifetime Diamond Club member!

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We asked our realtor if she has any recommendations for Plumbers. She said that she uses Steve's Plumbing. I gave them a call and they were able to send out Kris the very next day. He was on time and had everything fixed in a jiffy. He explained everything and went over the price. I will definitely be using this company again if need be in the future and asking for Kris again.

They did clear the sewer. They wanted to charge us a trip and gas charge even though we are two blocks away. They over charged for all types of small things. He was supposed to send me a bill and I would write a check which we clarified prior to them starting the work. He called me and said I needed to come over to pay the bill, I explained I had not received an invoice, he said he was unable to pay his employees unless I came over that night to pay the bill. They insisted that they have a manager and employee on the work at all times. They came back the following day after clearing the line uninvited to try and find more things wrong that they could up sell me on.