Seattle Tree Service

"Hello [Member Name Removed], We are sorry to hear that you are displeased. It is unfortunate that an entire month passed before you decided to mention anything about this. Upon speaking with you after the work was completed, you seemed very happy and satisfied with the job. We didn't hear anything from you after that and this review came as a surprise to everyone here at Seattle Tree Service. Our work for you on March 2 was done to the highest level of transparency and integrity. If there was any issue, it was due to miscommunication. We sincerely apologize if you felt misled or lied to, but let me assure you, this was not done intentionally. When there is a windstorm, like the one that happened on March1, we get very busy and are slammed for with calls. Mike and his crew came to you as quickly as they could AND WORKED BY HEADLAMP to get it done. Working into the night is not poor workmanship, it is dedication to a job and an excellent work ethic (we pay our crew overtime to work this hard in such difficult conditions). Mike gave you an approximate price quote of $1300-$1500 but the price was raised after you decided to have the entire tree removed which added on more work than originally discussed. All of our loyal customers know that we do not haul firewood unless it is for an additional price. We do our very best to prevent damage or accidents, but they do sometimes happen- especially when dealing with large pieces of heavy wood as was with your job. We did offer to repair the damaged shed ourselves (and we were prepared to) or to give you a discounted price. You chose to have the discount. As mentioned, we strive to do our best on every single job, no matter how big or how small. We pride ourselves in our work, and we strive to keep our customers happy and eager to have us come back. We try to treat our customers the way we would like to be treated. Managing the business this way has kept us in business for decades and, we hope, for decades to come."