C & C OLYMPIC HEATING

He came out and fix it. He did an amazing job. They keep on doing amazing job. That got the warranty work out for me. Did a really quick job with 24 hours.

Tried contacting through website. Total failure. Website is a mess. Once I called them on the phone everything went fine. Their estimate was lower than another one I got, but it still seemed high to me. A friendly technician showed up right on time and fixed it promptly. The final bill was slightly lower than the estimate.

After the multiple wildfires (and resulting horrible air quality) the last two summers, I decided I wanted central AC. I also knew that our 30-year-old gas furnace was old and tired (and probably not too efficient anymore). I could not decide if I wanted a new furnace and heat pump or a new furnace and central AC. I made appointments with three different companies. The resulting estimates were as low as around $10,000 to as high as $20,000. After the first two appointments I had pretty much decided I would go the 80% efficient gas furnace/heat pump route. Much of this was based on input from the first two companies in which I don’t feel they adequately assessed my needs and partially based on the fact that some friends were telling me how awesome heat pumps were. My third appointment was with Chris Cannon, owner of C & C Olympic Heating. There were multiple things about this appointment that stood out from the previous two appointments/companies: 1. The owner of the company came out personally to do the bid. 2. He adequately assessed my needs. In fact, the appointment was roughly 45-60 minutes long. I decided that a new furnace and AC would work better for me than a new furnace and heat pump. 3. He did not attempt to oversell me. For example, he determined that I could use a smaller AC unit than what the other two companies had suggested. This was due to the fact that we have a reverse floor plan (we spend out about 80% of our time on the second floor). So, in the summer when I need AC, I’ll close the vents on the ground floor and only need to cool the second floor. He also didn’t suggest the same size furnace as we previously had, as the new one would be 95% efficient and the old one was probably 60-70% efficient at this point. 4. When I asked him who would do the installation, he stated that he and his team would do it. He would be on site most of the time (and he was). 5. The price was excellent. 6. He’s just a nice guy and I felt he was very genuine. At one point during a text, he stated, “We are looking for a relationship here with our customers for years to come – not just a sale." The installation went extremely smoothly and on time. I love my new furnace and thermostat (and remote thermostat) and I’m so happy to know that I won’t have to endure 90+ degree temperatures in our house next summer! I highly recommend C & C Olympic Heating.

Very good! Was able to secure a next day appointment. On-time, tested, fast work. Cost in line with internet research.

Instead of telling me I needed to replace the whole system due to now banned refrigerant, Chris located a part that was compatible with my system and the new refrigerant at a significant price saving.

It went very well and we were most pleased with the service and speed with which we had a new, energy efficient furnace installed. The price was good as well. We would go with C&C Olympic again.

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I don't have a real good handle on price, but I they're similar to another company that I use. They knew what they were doing. The guy who came out knew exactly what he was doing. He knew everything about it. One of the things they did was on my every now and again, the pilot light goes out, so he actually showed me how and he gave me information on how, to relight that pilot light. I had it at one time and I lost it, but he had it with him, which was great.

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Chris and his crew were professional, personable and on time for the estimate and the job. We feel very confident that they did an excellent job with an excellent product.

unknown

Chris installed a High Velocity system in my home.  I have used him often to repair my old system and he was outstanding.  There have been a few minor bumps along the way with the renovation and it seems like he is better at maintenance of an existing unit and a bit more challenged with the installation of a new unit.

We had Dylan out 3 times to correct a problem with the new unit and it was not until Chris personally came out that it was resolved.  Also, there was some issue between his team and the General Contractor on the project.  It seemed like it was related to his workload.  I have given a rating of B.  Prior to the renovation it would have been an "A".  I still would recommend them, but you will need to pay attention to the work and ideally, you would not have to spend any time focusing on that.

Hy house didn't have any ducts (for heating, or anything else) and no AC system. Therefore, I had the choice of a mini-split system (5 AC units on the walls) or high-velocity system (2 and 2-1/2 inch round ducts, everything else hidden). I chose to do the high-velocity system to avoid the clutter. This system is expensive but based on my contact with another installer pushing the mini-split, it didn't cost much more.

Initial contact with owner of company both on the phone and at home went well. He provided an estimate (which ended up being the final price) and a start date several weeks out (which ended up being the actual start date).

I really liked the professionalism and knowledge these guys have. I've had all kinds of remodel projects done in my homes over the years and I have to say these guy are top notch in all respects. They treated my home better than anyone, super careful, quiet, and based on the buzz while working, things went without a hitch. They finished close to on schedule (5 days, soft estimate as 3or4 days) but went out of their way to button things up on my schedule. Also, I'm very impressed with the system overall. There's an air handler in the attic, a compressor unit outside, and a hidden duct system including 1-3 ducts per room. The upstairs portion of the house is covered but it has enough capacity to cool the entire house (the downstairs tends to stay much cooler anyway).

These can be tricky to install, and if done wrong, you get air blowing on you or a loud system. This is not the case, the system operates perfectly and is quiet. Worked great on the couple of hot days last week, but if we find it needs tweaking, the team offered to add a duct or whatever would be needed if we find any issues.

I don't have enough information to grade the price because there just aren't enough installers around that can handle installing this type of system. However, based on the fact that in general this is the most expensive type of system and that other comparable systems cost close to as much, I'm saying the price is good and fair, maybe great.

These guys are the best!!  Very reasonable pricing and top notch service!  Chris and his son came out on short notice and did a fantastic job installing a whole new heating system in my basement.  They knew exactly what I needed, provided top of the line equipment and did a super clean install.   The whole job took only two days and everything works perfectly!  This is a great family owned and operated local business and I wouldn't even consider using anyone else for my future HVAC needs.

It went great! Dillon also checked and cleaned something in my furnace with no charge. He was really nice, professional, and so knowledgable. Diagnosed the problem and fixed it! I have a Lennox gas furnace, which after he went over it he said he couldn't find anything wrong with the furnace. So then he went to the thermostat. He fixed it. He didn't have to replace thermostat, but said it possibly would need to be replaced if it happens again.

Everything went very well.  We had to delay from the original installation date, but they notified us well ahead of time to make sure a slip was OK with us (needed to help someone who was having equipment problems).  They showed up on time, were very professional, and cleaned up when all was done.  They were the least expensive of four bids by over $1,000, and I don't regret selecting them for this job.

unknown

Approximately twenty years ago, C&C Olympic Heating installed a gas home heating system in our home when we decided to convert our electric heat pump system to a natural gas system and did a fabulous job. We were able to keep both the heat pump system for air conditioning and install a new gas system for central heating and hot water. They did a wonderful job recommending a model that was very efficient and most importantly it fit into a very restricted horizontal space that left no room for error. Other companies we had asked for estimates were not able to design a system. C& C worked with us to design a great system that has worked really well for 20+ years now. So when we needed the heating system serviced in February 2015, we contacted C&C without hestitation. They quoted us what we felt was a fair price and scheduled a visit quickly, were prompt, professional and took the time to explain in detail the work that was necessary. I highly recommend this company. They know what they are doing and do it exceptinally well.

unknown

Chris, the owner, was on-time for the estimate, was courteous and efficient, and didn't try to up-sell me on anything. His estimate was the best price of the three I received.

The two installers were likewise on time, friendly and efficient. They were done with the whole task in three hours, leaving things at least as clean as when they arrived.

Fast and professional service.  Very reasonable price for the part and service.

hat an amazing company!! 
My respect for them began with the first phone call.  I have a manufactured home with an electric furnace.  The furnace was quite old,
although it had been working OK.  But I thought about having a new furnace installed because I considered the possibility that the old one might fail during the winter.  So I called C&C Olympic and requested an appointment for an estimate on a new furnace. 
Jamie immediately told me that replacing a functioning electric furnace was not recommended because, in their opinion, the new ones are not as reliable as the old ones.  She told me that if I actually had a failure they could probably fix it.  WOW! How about that?  They could have easily sold me a new furnace!  
I thanked them for the information and hung up.  My existing heat pump had failed a couple of years ago, so I was just using the furnace for heating.  I had budgeted for a new furnace when I called them but found that expense was apparently not necessary. So I called them back and told them that I?d keep the old furnace but would like to schedule an appointment for an estimate on a new heat pump.  
Chris came out and asked me what happened to the heat pump.  I told him that I thought that the compressor had failed, as the fan still worked but the unit put out neither heated nor cooled air.  Therefore I?d like to see about installing a new one.  Chris told me that he?d like to take a look at the heat pump.  So he examined the existing heat pump, determined that the failure was due to low refrigerant, a puffy capacitor, and a faulty circuit breaker.  He fixed each of these problems, then turned on the heat pump ? which it worked perfectly on both heating and cooling cycles!  And how about that? They could easily have sold me a new heat pump!
While he was here Chris also examined my furnace, noting the make and model, and told me that he had replacement parts for that particular furnace if anything failed, and reiterated his opinion that I should not replace the furnace. 
A few days later I received the invoice for the work performed.  Refrigerant prices are quite high now and I needed over four pounds, so that was the priciest item on the invoice.  However, I checked around online and found that the price per pound that Chris charged me was lower than the quoted retail price of many other contractors. 
This company is all about honesty and good business ethics.  And that?s smart, because now
they have a lifelong customer. 
Incidentally, I had scheduled estimates with two other firms.  C&C Olympic happened to be the first one scheduled.  I actually
thought about going ahead with estimates from the two other HVAC contractors just to see what they would try to sell me. 
But I thought better of it and just politely cancelled the appointments <grin>.
 
 

C&C did an outstanding job. They were very professional and took a lot of pride in the work that they did. The estimate that was given was very competitive compared to other companies that we got quotes from. I felt they were the most honest and didn't try to up sell us on anything. They are at times a little tough to get in touch with, but they will return your calls. All in all very satisfied and will definitely use them again and recommend them.

I scheduled my tune up a couple of months out to get their spring special. The technician arrived right on time. He cleaned and inspected my furnace. He did a good job but he did not test the temp of the registers which other companies have done. Other than that, everything was great!

I first called a few HVAC companies, and settled on C&C Olympic because Chris (the owner, I believe) was the only one of those who actually returned my call who was engaged, seemed genuinely interested in the job, and said things that indicated to me that he really knew what he was going.  I explained the observations I'd made and measurements I'd taken that made me think the compressor was bad, and based on that and the original installation date of the unit, he ordered up replacement parts under warranty.
His team of an experienced technician and a relatively new trainee came out within just a couple of days, comfortably in the time frame promised, and set to work on the unit.  They installed the new compressor, but one of the freon filters they were to install wasn't quite like the one they were supposed to take out.  To their credit; they didn't try to make the incorrect filter fit, but instead called Chris, who then came by as soon as he could get free from the job he was working on.  He determined that Trane had sent the wrong filter, and got the right one on order right away.  While he was waiting for Chris to show up, the technician inspected the air handler to make sure that there wasn't an accumulation of dust and dirt on it, blocking the air flow.  Since I had just checked and cleaned it before they came, I knew it was pretty clean--and he simply confirmed that and didn't try to sell me any service I didn't need.
When the new filter came in, Chris came back and installed it, and got the system up and running with a new charge of freon.  As an engineer, I'm curious about how things work, and he was happy to talk with me about what he was doing and why:  I learned quite a bit from him.  He also asked me about some electrical things, which is my area of expertise, and he was clearly genuinely interested in learning.  It was clear to me that he's someone who really thinks about what he's doing, and doesn't just do it "because that's the way things are done."  I trust people like that to spot things that others would miss.
Even though the replacement parts were covered by warranty, the job was pretty expensive.  I thought about downgrading the "price" rating a notch, but I know that modern freon is very expensive, and that was a big part of the net cost.  The labor was billed at a reasonable rate, and I feel confident that Chris and his team did a good job.  I'm writing this a couple months after the work was done, at the end of a cold snap when daytime temperatures stayed below freezing for nearly a week, and the heat pump has worked very well during this time; it switched in the auxiliary heat only a few times when the temperature was in the low 20's.  That's better than when the system was new.