BALES RESTORATION DKI
About us
YOUR GREATER SEATTLE/PUGET SOUND WATER DAMAGE EMERGENCY RESPONSE TEAM - We guarantee every job - no matter what the size. BALES RESTORATION has built our business on customer satisfaction. We pride ourselves on attention to detail and ensure that our professional staff is highly trained, skilled, and has all the resources and equipment to restore your home or business to pre-water damage condition. If you currently have an EMERGENCY SITUATION, contact BALES RESTORATION at 800-492-2537 and we will dispatch a crew to your location within the hour. Our emergency services line is answered 24 hours a day, 365 days a year. We invite you to give us a call and speak with our trained customer service staff (all certified mitigation specialists) who would be happy to assist you with any questions, comments, and needs to get your life and home restored. BALES RESTORATION has an entire team of certified professionals ready to assist you with any water damage in or around greater Seattle and Puget Sound. Give us a call today and let us show you the BALES RESTORATION difference! ... OUR CLIENTS' TESTIMONIALS SPEAK FOR THEMSELVES!
Business highlights
Emergency services offered
49 years of experience
Services we offer
and more) •Climate control (high volume) •Mold remediation •Odor control •Dry Ice blasting (large graffiti, ceiling & wall systems, light weight concrete, mold) •Biohazardous/Trauma Response – Decon & Infection control •SteraMist (Hospital grade disinfection system) (EPA reg no. 9090150-2), tile floors, •Moisture inspections/assessments •Thermal imaging (using an infrared camera) •Water and sewage damage mitigation •Specialty drying of dense structures and complex materials (hardwood
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
5.029 Reviews
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Showing 1-25 of 29 reviews
Rene' O.
Jun 2020
Once Ben from Bales Restoration arrived to inspect the crawl space situation that we had been dealing with for months, and during the Pandemic, we were profoundly relived! Ben immediately put us at ease and lined up all of the important services to be performed!. He put our house on “life support” that same day as we were in a toxic environment, and continued to communicate what steps will be taken along the way, start to finish. Ben and team were outstanding in every aspect of this process, and it was not an easy task to take on, as two companies had failed to resolve before them. Very pleased with the outcome! We highly recommend Bales Restoration, they saved our home!!!
Response from BALES RESTORATION DKI
"[Member Name Removed]' the Bales staff is glad that Ben and the rest of the Team performed to the level you expected. Double trauma for you, dealing with stagnant water, an unhealthful condition and wondering about the implications of the Pandemic. We trust you are now more at peace and wish you health and comfort! The BALES TEAM thanks you for having confidence in us. Thank YOU!"
Brent S.
Apr 2019
Bales Restoration was highly responsive to a city sewer backflow into the basement of a rental property of mine. Bales took care of everything in a timely and professional manner.
Response from BALES RESTORATION DKI
"Thanks for the kind words, and selecting BALES for your work."
Caitlin L.
Oct 2018
Excellent. The Bales team was extraordinarily professional and thoughtful in their handling of the project. I couldn't have asked for better people to work with. Great outcome.
Response from BALES RESTORATION DKI
"Thank you for the kind words. We're pleased to have had a hand in solving the issue to your satisfaction."
Jim A.
Jul 2018
Ben Givens of Bales Restoration did outstanding work on this restoration project from start to finish. Ben explained each step of the project and why that step was important. His work quality was excellent, and he was focused on providing a great customer experience, which was definitely the outcome in this case.
Response from BALES RESTORATION DKI
"The BALES Team appreciates client feedback, which helps keep us on our game. "We guarantee every job - no matter what the size", is a strong part of our value proposition."
Shari Z.
Apr 2018
These people, especially Ben, were so professional, so kind and made me feel like they were in their own home. Concerned that I understand everything they were doing. They took away my stress because they handled it so well. This has been such a wonderful experience. I would recommend this company highly.
Response from BALES RESTORATION DKI
"[Member Name Removed] - Thank you for the very kind words. Ben's efforts are emblematic of the "BALES experience" that we desire our customers to have, and feel."
Barb K.
Apr 2018
We just moved to our dream lake house, and three months later our entire basement was full of water. We called Bales as they have an exceptional reputation, and are a local company. I am so grateful for their immediate sense of urgency, and the care they took to protect our personal items. I credit this amazing crew with the fact that all furniture was protected from water damage. The Bales team arrived within hours of my initial call, they had all the new equipment used for drying walls, preventing mold, and controlling humidity. They went out of their way to inspect for any signs of failing wall board, and they came by on many different occasions to check levels of humidity and drying progress. In the midst of this nightmare, I was so grateful to have confidence in our restoration crew. Thank you Steve, Ben, Felipe, Keith, Erick, Pat and Leo, you are a truly amazing team!
Response from BALES RESTORATION DKI
"[Member Name Removed], thank you. We appreciate the wonderful feedback. We strive to be the best in our industry. Stanwood's a great community, and we enjoy serving it's citizens and businesses. Bill, in behalf our team."
Jill B.
Nov 2017
super job looks better than ever before!! great work!!
Response from BALES RESTORATION DKI
"Thanks for the feedback, [Member Name Removed]. We appreciate the opportunity to be of service."
Tristan S.
Nov 2017
Bales was very professional and thorough. They put down floor protection everywhere they worked, including on polished concrete floors that might not have really needed it. They made sure that negative air containment was in place for every work area to prevent any mold spores from becoming airborne. They were also very careful not to damage anything that didn't need to be demolished. They were also very patient with my frustrating insurance company. When the scope of required work expanded beyond their expertise to include exterior demolition and exterior repairs, they were able to refer me to a good general contractor that took on those aspects of the work. I really hope I never need water mitigation services again, but if I do I will be calling Bales.
Response from BALES RESTORATION DKI
"Thank you so much for your feedback. We appreciate the opportunity to be of service. Bill Leak"
Anthony L.
Oct 2017
Fantastic, Ben was prompt and completed a very thorough job inspecting our home for mold and a moisture drive issue we had been looking for. He answered all our questions regarding what we should do for a viable fix and helped us make the proper decision. Without Ben's knowledge and expertise in this case we would be lost. He left us feeling confident and happy that we could fix the issue at hand. I highly recommend him for hire, he is extremely meticulous and logical in his work. I highly recommend Ben to any of my friends or family, he's has a very genuine demeanor. Don't think twice, call Ben at Bales!
Response from BALES RESTORATION DKI
"Thanks & gratitude Mr [Member Name Removed]. BALES collectively appreciates your feedback about our field teams successes in meeting or exceeding expectations. We take great pride in stabilizing difficult conditions for the owners & occupants of the structures we service."
Carolyn M.
Oct 2017
Bales was great! They were thorough and professional and explained every step of their process, they did an excellent job of removing all contaminated materials, disinfecting everything, and cleaning up after themselves, and then they dealt directly with my insurance company to cover their charges! I cannot recommend Bales highly enough. I am especially appreciative of how kindly and knowledgably Chris Schmid, the Bales representative who managed my damage restoration, communicated with me. Chris is a true expert in his field. Thank you Chris and thank you Bales!
Response from BALES RESTORATION DKI
"Thank you for your review. We always appreciate feedback. We take pride in our work, and being sensitive to each owners' concerns and circumstance during the process of restoration."
Brigitte T.
Oct 2017
Incredibly quick response within the hour since it was an emergency. Very kind and reassuring walking us through all the steps. Was great that their system is so effective that NO drywall had to be removed and the dryers and cleaners used were all pet friendly. Moved all furniture and left everything as spic and span as they could. I couldn't have been more satisfied especially in an emergency situation.
Response from BALES RESTORATION DKI
"We appreciate the feedback. Our goal is always providing peace of mind for the property owner/occupants, and restoring the property properly, appropriately, and as quickly as possible. Team BALES/Bill Leak"
Bruce A.
Oct 2017
Everything went very well. The time estimate Chris gave for the drying process was spot on and we knew what to expect at every step of the way. We would highly recommend them.
Response from BALES RESTORATION DKI
"Thank you for the opportunity to be of service, and your feedback. We take our work seriously, and keeping our clients informed. Team BALES/Bill Leak"
Luke T.
Sep 2017
Extremely professional. Extremely courteous. Extremely concise and surgical.
Response from BALES RESTORATION DKI
"We appreciate the kind words, and feedback. Thanks for contacting us to restore not only your structure, but your life as you knew it before. Team BALES/Bill Leak"
Tim W.
Jul 2017
Perfectly and timely!
Response from BALES RESTORATION DKI
"Thank you for your kind words. We appreciate the opportunity(ies) to be of service at typically a difficult time. Team BALES/Bill Leak"
James H.
Apr 2017
The Bales Restoration team brought the necessary expertise and equipment without delay, treated the residents courteously and sensitively, and quickly brought the situation under control. They were highly professional in working with both the owners and the association leadership. If restoration needs develop in the future, which in a large condo complex is likely to occur, we will call Bales as the first step in the restoration process.
Response from BALES RESTORATION DKI
"Thank you for your kind words. We appreciate the opportunity(ies) to be of service to you, and your HOA. Team Bales/Bill Leak"
Laurie B.
Jan 2017
Will at Bales was wonderful. When discussing him coming to look at the issue, he called me back when he said he would and provided the information I needed. He showed up at the agreed upon time and was great to work with. He explained what he was doing and looking for and prepared us for the worst case each step along the way - lucky for us, we had the best case scenario all the way around! He was very careful in what he did, making our repairs easy!
Response from BALES RESTORATION DKI
"Thank you for your kind words. We appreciate the opportunity to be of service. Team Bales"
DEBRA M.
Oct 2016
We were very happy with the Bales crew, their expertise, and the final results. After a thorough inspection looking for where the water had traveled, a very detailed bid was drawn up and presented to us. This also included a very complete explanation of what would be done to dry the wallboard, framing, and carpet and which equipment would be used. (We had removed the wet padding as soon as we discovered the water leak.) We were told that the final cost could go up or down a bit, depending on the total drying time. In the end, the final cost went down because the water damage was dried out in two days, and the bid was for 3 days. Small holes were drilled at the bottom of the wet wallboard in the garage and a series of air blower tubes were installed. Additional blowers were set up in the garage cubby, and also positioned in the basement so that air was blown over and under the carpet which had become wet. A dehumidifier was set up in the basement and another one in the garage. An air- scrubber was set up in the garage to capture particulates blown around from the blowers. After 48 hours, Bales came out to check on the drying progress. Everything was dried to the technician's satisfaction and he removed all the equipment. We were very happy with Bales restoration, from start to finish. We would not hesitate to hire them again. It was a very stressful situation, and we felt that we were in very competent hands all along the way.
Response from BALES RESTORATION DKI
"Thank you for your kind words. We appreciate the opportunity to be of service. Team Bales"
Hiro D.
Sep 2016
They were great. They came right away and sealed the area off. They dried the area and I am happy with their service.
Response from BALES RESTORATION DKI
"Thank you for your kind words. We appreciate the opportunity to be of service. Team Bales"
Anna M.
Apr 2016
unknown
Response from BALES RESTORATION DKI
"Thank you for your kind words. We appreciate the opportunity to be of service. Team Bales"
Bryce M.
Mar 2016
unknown
Response from BALES RESTORATION DKI
"Thank you for your kind words. We appreciate the opportunity to be of service. Team Bales"
DAVID S.
Jan 2015
Very well. Crew is exceptional.
Response from BALES RESTORATION DKI
"Thank you so much for your feedback, [member name removed! We appreciate your business."
Janice J.
Nov 2014
The bid process provided a detailed perspective of the damage and a detailed plan for the repair work, drying process and costs. The clean-up job took 6 days to complete and the employees were prompt and professional. The team removed the drywall, wet moldy carpet and other compromised materials, setup the drying equipment and dehumidifiers in a reasonable amount of time.
The workers returned at the scheduled date and time to inspect the job and determine if it was completely dry. More time was required to complete the drying and the team brought in some additional heat equipment to finish the job. They returned two days later to remove the equipment and clean-up. The team did a great job on all fronts and I recommend them based on their work quality and work ethic.
Response from BALES RESTORATION DKI
"[member name removed], we appreciate your business and thank you so much for posting a review."
Mark M.
Feb 2013
They were very prompt and they gave an estimate. They took everything away and they sealed off the room. They did an excellent job. They were very good.
Response from BALES RESTORATION DKI
"Thank you for your kind words. We appreciate the opportunity to be of service. Team Bales"
John B.
Dec 2012
I am truly so impressed with this company, I would not call anyone else.
Response from BALES RESTORATION DKI
"Thank you for your kind words. We appreciate the opportunity to be of service. Team Bales"
Ken M.
Aug 2011
As horrible as the experience was, I cannot give enough praise to Bales, especially Will who was in charge of the crew that handled my job. Coming home to find 3/4" of standing water in your house is absolutely not a fun experience.
They were extremely communicative throughout the entire process, telling me what they were doing, asking me questions, and keeping me informed. They were as unobtrusive as they possibly could have been, considering that they had to take over the entire downstairs.
There's absolutely no smell left over either from their equipment or from the water damage itself. They were very conscientious of carefully moving what they needed to move, and cleaning up after themselves. I'm extremely glad that they were the ones to come out and take care of that part of fixing up this mess.
They were extremely communicative throughout the entire process, telling me what they were doing, asking me questions, and keeping me informed. They were as unobtrusive as they possibly could have been, considering that they had to take over the entire downstairs.
There's absolutely no smell left over either from their equipment or from the water damage itself. They were very conscientious of carefully moving what they needed to move, and cleaning up after themselves. I'm extremely glad that they were the ones to come out and take care of that part of fixing up this mess.
Response from BALES RESTORATION DKI
"Thank you for your kind words. We appreciate the opportunity to be of service. Team Bales"
Licensing
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FAQ
BALES RESTORATION DKI is currently rated 5.0 overall out of 5.
BALES RESTORATION DKI accepts the following forms of payment: CreditCard
No, BALES RESTORATION DKI does not offer free project estimates.
No, BALES RESTORATION DKI does not offer eco-friendly accreditations.
No, BALES RESTORATION DKI does not offer a senior discount.
Yes, BALES RESTORATION DKI offers emergency services.
No, BALES RESTORATION DKI does not offer warranties.