Albert Lee Appliance

Great! Installer arrived on time, was neat, friendly, & professional.

Good. I called with the exact model I wanted to get quote & timeline. They had what I wanted in stock so I went in to purchase the next day. This was end of a week when prices change and the cost of the units was slightly more than quoted on the phone (still cheaper than Lowes, Home Depot & Sears), Geoff honored the phone quote though which was great. Installation was fast & the two gentlemen (MC & SF - I can't remember names, those are initials on sheet) were good. They called when they knew they were behind schedule to let me know about the delay. They were able to do the install quickly and give me a quick rundown on machines.

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The purchase of the sub-zero refrigerator, wolf cooktop, double ovens, subzero wine refrigerator and beverage refrigerator & miele dishwasher. When we initially purchased the bulk of the appliances I was told the install would be No Charge, but now we are paying for it. 
The issues arose with install, An install we paid for!  First three males walked into my house, if it were not for the name "Albert lee" on their shirts i would think they were thugs. Their shirts were not tucked in, & very wrinkled, their pants were riding low. Yes i know these guys work for a living, but they should look decent.
 It took three trips for the ALBERT LEE PROFESSIONAL INSTALLERS to get it right. The first installers did not get the subzero plumb or the dishwasher level or the wolf cook to stable. My husband was able to move it.When they were moving the subzero into the house they scooted the antique buffet across the hardwood floors. Scratching the new white oak floors!  When then second guy came he fixed the the subzero, but he bent the kickplate when he over screwed it .  Team 3 comes out and they finally fix everything but it was only after speaking with the manager of the Lynnwood store in person and expressing our dissatisfaction with. An interesting conversation between my husband & the manager of the Lynnwood Albert Lee Store, It seems the Installation manager or store managers do not think that it is unusual to have to "get it right" on installations
My husband requested some of our money back due to to the inconvenience, he was told that they(Albert Lee) did eventually get it right.  

Why did it take these PROFESSIONAL INSTALLERS three times to get it right. We have not figured it out. If my husband did his job like these people did theirs, we would all be hearing about it.

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They did a perfect job. Everything works well.

Erik the salesman, knew his stuff couldn't ask for better. They have a great product line too, but there delivery staff leaves a lot to be desired. Ruined the whole experience for me.

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They matched a lower price we found elsewhere. Everything was done most professionally.

Installation was fine. Sales in the showroom was excellent. Great showroom.

Albert Lee is the only place I purchase appliances. They not only have comparable prices to big box stores, they have the best in quality that you can trust. Furthermore, I completely trust the store employees to provide honest and complete information to best serve my needs. Kevin Eddy is outstanding and provides important information that makes decision making easy. They will also do their best to match prices. Another benefit to purchasing appliances at Albert Lee is that installation is free and there are no added costs for power cords or other parts. It is included. Other stores add on costs for essential items like power cords. I highly recommend Albert Lee over any other option for appliance purchases.

My wife and I found that we had to replace our 23 yr old coil slide in oven and stove top. The research began. I quickly discovered that the rest of the world has moved past coil stove tops. Only cheap one are out there these days. The rage appears to be glass tops. After much research and looking at my in laws scratched up glass top I simply could not go that route.
But part of my journey was going out to look at the different stoves. I was really attracted to the Electrolux glass top. Very pretty. But I could find no one in the area who actually had one plugged in! I finally stopped by the Lynnwood store of Lee Roberts Appliance and told the salesperson Derek that I would just like to see one as I would like to see the displays etc. To my delight he arranged to have someone actually temporarily wire the display stove to make it happen. Very impressive.
After doing more research I decided on a dual fuel gas range and because of the way I was treated originally I returned to Lee Roberts and bought the stove through Derek. The price was quite good, meeting the on-line costs. I did have to pay extra for a gas install which would have been free for a normal range. Overall I was treated extremely well. Delivery was prompt and on time. Nice staff.
After delivery I decided to make a change to the back plate of the stove and ordered the part from Lee Roberts. Once again the price was good for an expensive item! But it came from GE lacking parts. After explanation Lee Roberts staff made arrangements to have the item replaced and took the return.
I would not hesitate to recommend Lee Roberts and the staff there.
I went to a number of stores and Lee Roberts was head and shoulders better than the others I dealt with.

Knowledgable salesperson who was in tune to my needs and wants. I received a great package quote, but after the completion of the sale, I had difficulty having the sales person follow through with additional information needed for both my contractor and the cabinet.makers. The products have not been delivered yet, so I can not speak to the final experience.

I had previously purchased a wall oven from Albert Lee and was pleased with the transaction. We had a 23 year old gas cooktop/downdraft combo and I wanted something new and more powerful. I visited Albert Lee in Lynnwood and Kevin Eddy was my salesperson. I was orginally looking at KitchenAid and he steered me in the direction of DCS by Fisher and Paykel, as it was a much better cooktop for the price. He said they also made a downdraft. About a week later he came out to the house to see my current configuration to make sure the new items would work. He told me I needed to have a double outlet installed and had to have the power converted from 110 to 220. He stated that, in the city of Edmonds, that work requres a permit and it could be as much as $135. He said their electrician would charge $175 to install the outlet and convert the power.
I called an electrician who told me there was no permit needed and he would do the job for around $100.
About a week after that, the installation manager came out to also make sure the new items would fit fine. He was a little concerned about one of the gas pipes, but figured the installers could probably pivot it to the other side so it wouldn't be in the way. He also told me that the power was already 220. So, I still needed to have the outlet installed, but didn't need the power converted.
My electrician came out, removed the stove and downdraft and installed the outlet for $85.
The next day the installers (Yuri and Gabe) came and in roughly five minutes they could see that there was no possible way the downdraft would fit without physically moving the entire gas line. While I was frantically trying to find a gas repairman to move the line (they were all backlogged at least a week), Yuri mentioned that he'd seen customers pay at least $600-800 for this type of gas line job. Now my new stovetop was getting really expensive. During the 2-3 hours the installers were at my house, they were on the phone a lot with the installation manager. The installers were very thorough and professional and they didn't want to leave the job without doing what they could (and I had no working stovetop).
Yuri finally suggested I purchase a different downdraft that would accomodate my current gasline configuration. What a problem solver! I called the Lynnwood Albert Lee right then and had them send me the specs for new downdraft. The guys temporarly installed my new cooktop (without a downdraft) so I had something to cook on until the new downdraft could be installed.
A week later Yuri and Gabe came back to install the new downdraft and reinstall the cooktop. This was on a Thursday. On Friday I noticed I could smell natural gas very faintly. No one else in the household could smell it. It was driving me crazy. On Monday morning I called Albert Lee and told them I could smell gas. They sent the installers back out by 8 that morning. The installers couldn't smell the gas, but their detector could. They checked their connections and determined it was coming from the cooktop. They said that would have to be repaired by DCS. They mentioned that I could turn off the gas under the counter in the meantime and turn it on when I needed to cook.
The customer service dept called me later that morning and told me that DCS would need to have someone come out and look at the cooktop. She told me the earliest they could come was Thursday. Really??? It was a gas leak! So, I got on the phone with the installation mgr and with my salesperson and kept saying and quot;gas leak.and quot; That did the trick and they sent the installers back out on Tuesday morning with a brand new cooktop.
This all wrapped up around 2 weeks ago. No gas leaks now (but I did buy a natural gas detector after that). All is good. In spite of all the mess involved with this, I'm rating Albert Lee well and would go back to them because they did make everything right in the end. And the installers, Yuri and Gabe, were awesome!

I liked them. I didn't even go to the showroom because my neighbor had a dishwasher and I liked it so I ordered it. My experience with them was very good. It's a pretty big company and would use them again. Everything works just fine.

They are great. I get a good rate. They deliver for free. They pick up the old appliance for free. This company has been around since 30's and Albert Lee III is now in charge. They are really good. They are the biggest appliance sellers in Washington State. They are reputable. If I have a problem, they care of me. Their original facilities are as nice as the newer facilities. People still go there and buy.

I called Albert Lee Appliances desperate for a working dishwasher. Michael spoke to me, discerned my needs, and figured out the best and readily available dishwasher. I had already researched Consumer Reports and Angie's List to find good resources so I knew he was steering me in the right direction. He found a great installer (Damian John Construction) and was able to arrange to have the dishwasher installed only a couple of days later during the busy holiday season, so we would not have to host a paper plate Christmas Eve dinner for our family.

I needed to replace an electric downdraft range/oven. At Sears, I was told there is only 1 model available and it never goes on sale. At Albert Lee Appliances, there were 2 models available, and on sale! The salesman was very helpful, even providing me all the material I needed to mail in for rebates. The installers showed up on time, an installed the appliances efficiently and neatly. The installation manager resolved a small problem caused by my kitchen's configuration.