About us
Classy Chassis is a family owned business serving Pierce County since 1985. Starting with owner Corey Campbell, it has now grown to 40+ employees. We are very involved in our community, offering fundraisers for local non-profits and schools. We also are environmentally conscious - recycling our car wash water and recycling oil from our lube shop to heat the water and building. We offer special promotions, including the VIP Club which gives great discounts to club members. Our email customers receive special promotions as well. We also offer military, senior, government and fleet discounts. Every month we have specials in all departments. Customers can purchase Wash Books to save on multiple car wash services. Classic Coffee offers daily drink and food specials. xPress Lube has "Wild Wednesdays" which gives customers additional discounts/offers and gives all customers a free soda, water or coffee, free snacks for the kids, stay in your car and a free car wash. You can visit our website for a complete listing of services as well as more information about Classy Chassis. www.ClassyChassis.com
Business highlights
Services we offer
Classy Chassis offers: Tunnel & hand car washes; Auto/boat/RV interior/exterior detailing; Hand waxing; Bio-hazard & water damage clean-up; Odor & stain removal; Engine & undercarriage cleaning; Sap/tar removal; Rock chip repair; Leather conditioning; Paint-less door ding removal; Paint chip/scratch repair; Carpet/seat shampoo; Concourse/classic car detailing; 4 self-serve car wash locations; Self-serve dog wash; xPress Lube oil change & services; Classic Coffee double drive through and walk-in.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 71% | ||
| 0% | ||
| 0% | ||
| 29% | ||
| 0% |
I chose a service that would clean a Honda Civic from "stem to stern" only to find that the trunk was not done. When I called to inquire why the trunk had not been vacuumed, they replied ,"That's extra". $3.00 to be precise. When I pointed out that my minivan has the trunk included, they said, "Yes, but there is a $2.00 surcharge for over-sized vehicles". So why is a Honda Civic $3.00 considering the trunk is far smaller than the trunk of a Sedona's.
They recently increased their prices by at least $2.00. The "Wash-n-Shine" says it includes an Air Freshener, which was not provided. They also claim that with this service they will clean/blow out the cup holders, which was not done, vacuum, which was done, but poorly and the trunk was not included. The tires were "dressed" but sloppily. The dashboard was cleaned and looked nice. In order for them to wipe down the doors on the inside, that would have cost extra as well.
While I waited inside, they came to ask if I wanted the upholstery express service done. I asked how much that would cost to which they replied, "$10.00 per row". When I asked if that included the small panel on the doors in that particular row, they said, "No, that is extra as well". $10.00 per door! Ridiculous, considering the door has only a very small part that has upholstery on it, the rest is plastic. In other words, for our Honda Civic the express upholstery service would have cost us $60.00. That's outrageous.
Sadly, it's time to find a better Car Wash/Auto Detailing service.
"Mr. (Member name removed), We greatly apologize for any confusion and frustration that was experienced on your previous visit. It is my regret that we did not assure that we clearly conveyed the differing services and options that we have to offer. It appears there was some confusion as to what we offer with our Hand Wash N Shine service vs our Automated Car Wash express service Wash n Shine package, along with further not better trying to determine what your specific needs were. As a long time customer my hope would be that you have experienced consistent and quality service overall for the many years you mention that you have utilized our services. My management team and myself are fully committed to continuing the customer service that has been the foundation of our success in serving over a half a million customers and their vehicles for over 20 years. We value and encourage customer feedback. As a customer who has utilized our wash you may have seen the sign at the exit "Thanking you and assuring your satisfaction and if not I encourage to share with us immediately at our web site classychassis.com or email [email protected]" We invite you to please reach out to me as I would like to assure your not only satisfied but that we create clarity as to our service choices and I would like to learn more as to what was conveyed to you. Thank you for giving us the opportunity to service your cars for many years, Please feel free to contact me at info@classychassis or 253-284-9274 so that I can assure your satisfaction and help us to improve our communication. Corey Campbell President"
"So sorry for how the events of your visit unfolded. There was a miscommunication on our end. The fault is ours and we deeply apologize for the inconvenience this caused. You are a loyal and valued customer and we hope to retain your business in spite of our shortcoming. We hope that you can give us a second chance and let us prove to you that we can do it right. Hope to see you soon. Thank you, Dmitriy, Manager"
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.