Mr. Electric of Olympia

Our original date for work to be done was rescheduled by Mr. Electric for two weeks later. Once the two electricians arrived, we were very pleased with the work they did. They were efficient and did everything we needed doing and more. They were courteous and took the time to explain what they were doing. They left the folders of info for each item. They wore booties over their shoes and cleaned up very well. We were very pleased and would hire them again.

Great experience. The crew was in and out in one day. Coordinated with the city. Nice job. Good guys.

The technicians were prompt and did a good job. It took them 1/2 hour to diagnose and make the required repair. I obtained a $20 coupon from, Heath, the owner's Mr. Electric website to use toward payment of the invoice. The invoiced amount before tax was $195; $212.63 with tax. I gave the technician a check for $212.63 but forgot to give him the $20 off coupon. The technician did not leave me my copy of the invoice when he left my home at about 2:30pm. At about 3:00PM the same day, I personally delivered the $20 off coupon to the Lacey Mr. Electric office. The next day, 9/28/17, I called the Lacey office and asked what the status of my $20 off coupon was. Heath got on the phone and said it would not be honored because I did not present it at the time of service. However, within a reasonable time (1/2 hour) after the service was performed, Heath had the coupon. The hardcopy coupon did not specify it must be presented at time of service, only that the offer ended October 6, 2017. A reasonable, customer oriented business owner would have honored the $20 off coupon given the facts. Not only did Heath fail to honor the $20 off coupon, he refused to give me my copy of the invoice. Very arrogant, unprofessional owner actions. To summarize, my recommendation not to use Heath's Mr. Electric Lacey location, the facts are as follows: 1. The $195 is a very high price for a service call. I polled several electricians in Lacey describing the service performed. The average pretax charge was about $125; Heath was $70 more expensive! 2. Heath refused to honor the $20 off coupon that was delivered to his place of business in a reasonable time frame. 3. Heath refused to provide me with my copy of the invoice documenting the price for the work done. I live in a large retirement community. I will make sure I inform as many residents as I can not to use Heath's Mr. Electric. Other Mr. Electric locations may be ok, but not the Lacey location. The Mr. Electric website advertises they are Angie's List Super Service Award winners since 2013. The Lacey location of Mr. Electric is not on Angie's List; other locations are. There clearly is a reason for that, as I described above

Fine. As expected. Nothing more or less.

It was ok, but a waste of money too. He didn't really inspect the house like I thought and just gave us general safety tips like get smoke detectors.... common sense and not helppful.

The people doing this work were very nice and professional however I thought the price was a little high on the ceiling fan and the price quoted did not include the sales tax and the fee charged for pse and permit was also high

The worker called me at 12:30 to tell me he was going to be "a little late" for my one o'clock appointment. I told him no problem because things don't always go as planned. He finally showed up around 2:45 pm (I don't consider an hour and 45 minutes "a little late.") No apology or explanation when he came to the door although he apologized before he left. He was in quite a hurry to get through what he was supposed to do at my house. I asked him to check one outlet and he told me he only had to do readily accessible outlets before I could show him that my piano rolled out of the way to make the outlet readily accessible. I asked him to double check an outlet that was not working for me. He said he had and his tool showed it was working. I said "No it doesn't because my lamp won't light." Then he told me it was the lamp and he didn't need to do anything else because it wasn't on his list of things to check. He finally checked it and it had power but the plate was too loose, so he tightened it up in about 5 seconds. I did not feel that they were interested in me as a future customer. They just wanted to do a ten minute job for $39.00. I was disappointed as I've used Mr Electric in the past and been happy with their service. As we got to the end of the list, the service person started being nicer and asked me if I was happy now. I said I was .

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was pleased with the electrical work that was done and they completed an unexpected job that surfaced during the
visit. They were punctual and worked steadily and efficiently and I feel the price was fair. However, I do feel they weren't as professional as I had expected. For example, they put heavy tools down on the countertop with laying down a protective towel, they didn't caulk around a new outdoor outlet even though they cut the opening too big and left a gap, and they damaged some drywall. Also, there was noticeable friction between the journeyman electrician and the apprentice which made me uncomfortable. If I hired them again I would clarify during the bid process what details I expected to be completed.

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Everything went well--an hour well-spent.  Thank you.  Will re-book for follow-up as noted.  np

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Went well, the remaining work to be completed next week.

We were having some issues with tripping our breaker and also wanted to add some outlets in our garage and a few small projects. We had the assessment and talked in depth about getting some of the work done. It really helped us plan our next steps and I would definitely use them. Friendly, professional, and communicated every step of the way.

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