Harold's Maytag Home Appliance Center

Excellent service.Determined issue, explained the fix and price then took care of it. He gave us good tips to avoid the problem in the future.

Harold's was an excellent referral; they sent a knowledgeable repair technician. He was quick to analyze the problem and returned in a timely manner with the part that had to be ordered.

Went very well. I will use Harolds again, if need be.

Great! Very nice and thorough

Fixed the primary problem right away, but had to order a part and returned about two weeks later to complete the job.

very good service. would hire again.

Great! They arrived when they said they would, ordered the new pump, and came back to install it.

Well. They were responsive, diagnosed the problem quickly, replaced the part and also priced out cost of a new dishwasher so that I could consider options.

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When my washer died I needed a quality long lasting washer and I had to buy within my budget - a lot to ask for!  The crew at Harold's in Lacey were knowledgeable and professional, and Bonnie was willing to work with me to meet my budget restraints. They have friendly and respectful delivery people, who left their shoes at the door while installing the washer, since it was raining! I highly recommend this appliance store. Delivery & Installation was $45.

When I called Harold's, someone answered the phone!  It is always nice to speak to a person.  They scheduled my dishwasher repair for two days later.  The repairman showed up on time, fixed my dishwasher, and told me what to do if it happened again.  Good Job!

They went out of their way to squeeze us in day of, no small feat considering we are on post at JBLM with some access issues. Very professional and not pushy at all. Service tech only fixed what he had to.

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Our GE oven was not operating properly.  We contacted Harold's Appliance because it was highly rated on Angie's List.  When we hired Harold's, we were assured that they were competent and equipped to repair GE ovens.  As the service tech conducted the initial service call, it became obvious that he was insufficiently trained to repair the oven and only guessing regarding the problem, as he did not run any electronic tests to isolate potential problems in the system.   He concluded by process of elimination that the problem must have been in the control panel.  He ordered a new panel and came back a week later.   The installation of the new control did not fix the problem.   The service tech stated that he was not knowledgeable enough to proceed further without contacting GE for additional information.  He left saying that he'd call GE the following workday and get back to us.  That was the last we ever heard from him.  We didn't call Harold's again because it was clear that they were not up to the task of repairing the unit and because, to their credit, they had not charged us any fee thus far.  About 3 weeks later we called GE and arranged for one of their authorized techs to service the oven.   Coincidentally, Harold's Appliance got around to calling us five weeks after their service tech blew us off.   The caller from Harold's stated that they would not be able to complete the service of our oven because GE would not provide them with technical information unless they paid a fee to GE, which they were unwilling to do.  They had no explanation why it took them over a month to notify us or why they claimed to repair GE appliances when they obviously do not have a working relationship with GE to deal with technical issues.

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Our Bosch dishwasher stopped draining water. We referred to an official Bosch repair place in Tacoma by McKinney's appliance. They were not available until after a long weekend. I called Harold's on the following Monday and had someone out on Tuesday. They were efficient and responsive. The repairman came prepared with ID and was efficient and effective. Somehow a small plastic piece of something or other had wiggled it's way into the tubing to the dishwasher. Problem solved! I was very impressed and will certainly use Harold's again and will also shop there for appliances.

It went well they were very professional and did the work on time and we happy with the results.

Well, I called Harolds and some other places on a Saturday thinking i could get someone out that day, that was not going to happen, so they came out on Monday which i felt was very good. i told the tech that i did some testing  as to water flow from the wall to the refrigerator, he agreed with me that it was inside the
unit and not a water flow issue. He got it apart and determined that the water valve was not letting water get to the door or ice maker, but he had no way to service the valve because it was a sealed unit. he ordered 
a new valve and installed it about two weeks later, we had to have a Sat appointment so we had to wait a bit.
He showed up on time and replaced the valve in about 15 minutes, all works well now, we would call them 
again if needed

Our refrigerator compartment had stopped cooling, yet our freezer was still working so I called Harold's Appliance Center after seeing their good rating on Angie's List, plus a discount coupon for List members. The earliest appointment was four days away. Four or more days without a fridge when you have a 3 yr old and a 4 month old is not fun. I had asked that the technician call ahead of time, which he did and he arrived in a timely manner.  He immediately diagnosed that the fridge was not going into a defrost cycle and that it was probably a bad circuit board. He checked the circuit board with a multimeter and confirmed that it was bad. He didn't have a spare part with him, which he said he normally does, but thought  there was one at the shop. He would call me in the afternoon to schedule a time for him to replace the board, and it would be a $45 return trip fee. All told he was at my house for 10 minutes. He called back that afternoon. The part was at the shop but he couldn't schedule a return trip for another 3 days. I asked if I could just pick up the part at the shop and install it myself. I have experience with plug-in circuit boards so I felt confident that I could do it. This way I would have a working fridge sooner and save a return trip fee.  He said yes but there would be no warranty. Over the phone he mentioned that I could unplug the fridge, let it defrost and then plug it back in and that would get me 2-3 days of use before it frosted up again. So I purchased the part ($170) and was ready to install it myself. I went online to look at videos of removing the housing around the light ( I didn't want to break a clip) and found that our fridge's symptoms were quite common, and the fix is indeed to unplug, defrost, and plug it back in. So I decided to just do a manual defrost and see if it worked. If it didn't work then I'd replace the circuit board. Well the manual defrost worked...and is still working 2 months later. I don't think there is anything wrong with our fridge's circuit board and I am wondering what part of the circuit board the technician checked which made him say it was bad. Was he just saying it was bad to make an easy sale of a part? Was his multimeter not functioning correctly? I don't know, but I feel like I got duped into buying the part.  I still have the part and likely cannot return it because I opened the packaging, but if our fridge's circuit board ever does fail, I'll be able to fix it myself.

They returned our calls promptly, and made the repairs promptly and efficiently. This is a local company for us, and we will
not hesitate calling them again.  Also, because we have a Samsung, not all appliance repair companies will come out - as I guess
it can take some time to get parts - but they did come, and luckily no parts were needed for this repair.
We actually called the company after the work was done to compliment the professionalism and efficiency of the young man
doing our repair.