Jordan River Moving & Storage

It was good!

satisfactory

i was pleased

Great move!!

N/A

No show the last minute.

They were very professional,polite,flexible. Great price, great service.

not reliable company and overcharges.

Overall good move, but could be better.

We got scammed by another long distance moving broker (New Leaf Moving Group, DO NOT EVER GIVE THEM BUSINESS. They tried to contract us with a mover called Cheetah Movers who are just the most horrible people.) We called Jordan River, desperate for any help to get our things from Seattle to Houston during 6/2021. They were courteous and professional and extremely helpful. Our things arrived safe and on-time with gracious movers who dealt with weather challenges and a broken elevator. They are amazing and we would use them again in a heartbeat.

They were able to pick up everything and store for a week then deliver to new address. Also stopped to get items from a storage unit too. Made our move go smoothly.

Received everything Intact.

I used Jordan River Moving Storage for out of state move. I had used them before and was satisfied so I went with them again. However, the partner that they used this time was very unprofessional. First they couldnt provide me with a delivery window for more than 3 weeks. I had to follow up multiple times because they never provided any updates. Finally they provided a 3 day delivery window between Friday to Sunday so there goes our weekend just waiting on them, unable to do anything else. The day before at 4pm I get a call that delivery scheduled for the next day morning between 8am -12 noon. This was my only choice so I was forced to accept it. Finally the truck arrived with our stuff with 2 people. They were extremely rude and refused to wear masks. Refused to follow any instructions of ours. After my husband tried, it was my turn to try and they said that they couldn't hear me so remove my mask. I refused to remove my mask especially cause they refused to wear one so I raised my voice so they can hear and they started complaining that I was shouting and being mean and rude. My husband and I were both flabbergasted by this unprofessionalism. At that point we just wanted them to unload our stuff and leave. They left ALL the stuff at the entrance of our house and just left. Despite this we tipped because they did unload our stuff. Before they left, they made a comment about them now being beneath us for doing the delivery. We didn't know whether to laugh or cry - whatever made them think that we were treating them beneath us??????????? When I provided this feedback to the company, a coordinator reached out to send another person to move the stuff where we wanted it but we were SO DONE with the move and just wanted to see the back of this. Will never ever use this company ever again. I retracted the referrals I made to a couple of my colleagues. Your experience depends on the partner company they choose and trust me you dont want this added stress with a move! Strongly recommend choosing some other company thats cheaper, responsive and professional.

Very pleased with the professionalism and speed! Great job guys!

I wish they could have moved my piano, but I guess I need to find an additional specialized piano mover for that job. Everything else was fantastic though!

Do not hire this company for interstate moves. I moved while in the military and had some bad experiences but these people were the worst I have ever experienced. Their customer service sucked and they were very nonrespondent to my calls trying to determine where my property was. My transportation coordinator was an idiot and could never tell me where my property was located. On delivery they would not try to negotiate my driveway which was a straight shot and charged me extra for shuttle of the items. They were careless with moving our furniture into the house and damaged our antique China cabinet and the delivery supervisor was apathetic about the handling of our property. Like I said do not hire this company for any interstate move- they are the worst.

On time, well organized team, fast, careful, willing to rearrange furniture

These are simply the BEST movers ever. I mean that. I was so extremely impressed, that we have hired the twice. Courteous, super hard working, professional, and simply extremely worth every penny. Cannot recommend them enough.

The crew arrived on time, were fast but also very careful. I was impressed by how well they wrapped the furniture and I didn t have any single scratch or broken glasses. Well done and I strongly recommend them!

Moved from Seattle to California. 1 BR Apt they came and did the assessment weight was way off. They corrected that once my items were picked up. On the drop off was horrible. The driver charged stating from the truck to my apt was too long, cash on demand extra $700 dollars. Then told me the office was closed I left to the bank he's calling me saying if I don't come back with the money the office told him to leave. And they broke items!

Very professional and helpful.

This was a great experience from start to finish. I definitely recommend them for any move.

all was well packed

If I could give them a MINUS 5 stars I would! If you are considering this company for a move of any kind/distance. Do not! You should run, not walk, away from this business. We moved about 8 miles away as the crow flies. Not only can you expect the usual broken wine glass or 2 and maybe a plate, but they were actually NEGLIGENT when handling of our belongings. They screwed our dining table back together (they had no idea what they were doing) and screwed the leg screws up through the top of the table. My husband has a number of woodworking tools that are quite large. The casters on the bottom of some of these tools (to allow them to be rolled around) were used to heave the equipment around and therefore bent pieces of the metal and casters to the point they had to be replaced/make the equipment unusable. I have an antique table that was wrapped carefully. The movers must have picked it up by the top and thrown it as it was delivered broken in half. These people do not care about your items. Perhaps there are some employees who do, but we did not get those people for our move. When we took pictures of the damage and explained what happened, the company was not at all interested in hearing our concerns. Since we did not sign up for insurance that would completely replace our destroyed items, they would not even consider stepping up to do the right thing and at least pay for some of the damage. They offered no apology, no recognition of their responsibility for negligence on the part of their employees. We have moved multiple times in the past, including long distances and have NEVER experienced such bad handling of a persons treasures. If we had, we would have signed up for the maximum insurance offered. The result of all of this that they offered us $300 (only the maximum amount they were required to pay due to the insurance we purchased and not a penny more). If you want the money that you are owed per the insurance you purchased (a mere $300) you are required to sign away your rights to post negative reviews in order to get the money. We left the money behind in order to be able to help others avoid this wicked company. They are just not worth the risk and have no credibility. They have done this before, you can be sure.