Emerald City Chimney Inc

I went through like 3 other chimney groups including Chimney Sweep Masters and they all gave me conflicting information. Emerald City Chimney on the other hand was honest and thoroughly dismantled all the b******* the others tried to sell me. That’s what happens when you actual experienced workers take the lead instead of salespeople. It took a while to figure out exactly what the best approach would be, but in the end I got a job done for like $650 when the others wanted like $3000. I bought a custom fit chimney cap myself for like $200 I think and then had emerald city retrofit and install it for $450.

Prompt and professional work. Chimney was inspected and the lower flue was vacummed. We're ready for winter and will call Emerald City Chimney when we next need service!

Excellent service. Gave us a very clear concise report of the current status of our chimney and if it needed anything. We will definitely use them again.

Excellent. Chimney and new cap look awesome.

It took awhile because of custom equipment but they did the job and it appears to be correct.

Friendly, reasonable quote, very thorough in tuckpointing brick home, cleaned up well. Would definitely use again.

Price was fair. All time commitments were met. Work was completed in a timely fashion and cleanup was perfect.

I had a wonderful experience working with Emerald City Chimney from beginning to end. No one wants to spend money on things like chimney repair, but I would hire this team again in a heartbeat if I needed masonry repair of any kind. They were professional, on-time, on-budget, and a pleasure to work with. A homeowner can't ask for anything more!

Very well. Crew was efficient and professional.

During the tear down process, bricks were thrown off of the roof. One of the bricks hit my garage door and marred it. When I reported it, owner did not believe me. He was not polite and had a bad temper. The company ended up filling in the gouge and painted the garage door area. After a only a year the chimney leaked into the inside of my home causing damage. They came out and took a look. They said that because the warranty was for a only a year that they would not take any responsibility and help me.

We had someone from Emerald City Chimney out to do a cleaning of our 100 year old chimney and he was unable to do the cleaning because he discovered that the chimney was not up to code. That was fine, but he said he'd get back with an estimate to do the work to bring it up to code. After waiting a week, I called to see if there was an update on the estimate that they never sent and the person on the phone told me I'd hear back the next day. I didn't hear back for another week so I called again and again was assured the estimate would come in a day. A few days later I did get the estimate finally, but it was an order of magnitude more than what we had discussed with the person who came to do the cleaning... adding a liner was estimated at $27000. I called to ask if this was a mistake, and the person on the phone told me she'd check and have someone call me back to review the estimate when they reopened the Monday after Thanksgiving. Of course, that didn't happen, and it's now almost two weeks since then with no reply. I'm not going to waste anymore time trying to get this company to let me spend my money on them. Waste of several months with an unusable chimney.

Very well. They explained what needed to be done and why. They also let me know that I will need some more work done i the near future to weather seal our chimney.

Emerald City Chimney did a great job from start to finish. Very competitive quote, completed work on schedule and the finished chimney looks great. Would definitely hire them again.

The inspection and sweeping of the chimney was cleanly and quickly performed. The price charged was lower than quoted as my fireplace was not considered to be an insert, but an open fireplace.

Emerald City Chimney did a great job on rebuilding my brick firebox ( (tear out old firebrick box, then re-build with new firebrick) in my fireplace and in removing old grout & some damaged bricks on the outside of my 80 year old chimney, then they replaced all the old grout and acid washed it all. The job took 4 people two days. After I first called within a week an estimator came out and looked at my chimney, explained what needed to be done & presented a bid. I had a couple others bid as well. I accepted this bid. Once I accepted the bid it took about another month to find a spot in their schedule for the work to be done. They arrived promptly on the scheduled date and got right to work. They were all polite and professional. One mason worked inside the house to re-build the firebox, the others outside. They set up scaffolding & Shielded it with tarps. Removing grout with grinders is very dusty/messy work, so be prepared. They cleaned up well at the end of the job.

It went well! They did a great job, and they said the sealant should last a decent amount of time (about 10 years). Their pricing was great and they even gave me a discount for being with Angie's List.

Excellent. They replaced it for us when no one else would. They were professional, courteous, and reliable. Experience could not have been better.

Most of the chimney companies we got estimates from recommended grind and tuckpoint so we opted to have that done as well to get rid of growth between the bricks and bring back some life. Once our appointment day arrived to have the work done Wayne showed up on time (actually about 15 minutes early) and let us know our job should be done around lunchtime which was about half the time we were expecting based on the time estimate we had from the office staff who does the scheduling. It worked out well that I could run home from work during lunch to tie things up and pay the balance for the work. I haven't been up on the roof to check out the work but can get a pretty good view from the top of our deck and chimney looks great.

Originally came out in the fall of 2017 but due to weather we postponed until spring/summer of 2018. They called me to follow up to see if I still wanted the work done. Showed up and work was completed satisfactorily with no leftover mess for me to clean up.

I had ECC do a chimney tear down and rebuild. They did quality work and I am very pleased with the end result. The crew were on time, neat, and cleaned up well. From the front office to the construction crew, they were professional and courteous in every interaction I had. Highly recommend.

Great! They were very fair on the price and did a great job. We'll be using them again on a yearly basis to clean out our chimneys. Thank you!

Lousy !!! Never even provided a quote !!!

Kevin was on time and a pleasure to have to our home. The interior inspection found the chimney to not require cleaning. The exterior inspection found minor repair required that will be preformed when warmer & drier weather returns.

UPDATE: The owner of Emerald City Chimney called and said he is not billing us for the inspection due to the oil spots his truck left in our driveway. ___ Everything went great with scheduling and the inspection. The technician was professional and helpful. The problem arose when the technician pulled out of our newly power washed driveway and there was a HUGE oil puddle where he had parked. When we called and spoke to the manager about it we were told that their truck was not leaking oil, but if we wanted to go to an automotive store and buy some oil cleaner they would reimburse us for the cost. Frankly, the cost of the cleaner was not important to us. We felt they should have sent someone over to clean up the mess THEIR truck made. We also did not appreciate their denial that the truck was not leaking because when it was parked in our driveway (a fairly steep one) it most definitely leaked...no doubt about it. So, if their response to our call regarding the oil leak had been a positive one I would have given them an A.

Only one chimney, out of two, got cleaned due to sweep's fear of discovered wasp nest. I thought clearing out all chimney issues was supposed to be part of the service. Was told to wait til cold weather to do this second chimney when wasps are gone. ?