Western Van & Storage

Well thanks to Western Van and Storage I had a terrible experience. We moved from Seattle June of 2022 and moved into our new home in Cathedral City, CA Aug. of 2022. Our property was treated like garbage and we had many broken items. We even had a boot print on the back of an oil painting. They surrendered our property to a non affiliated company called Rainer Overseas Movers Inc. This was without our knowledge or approval. Their total price guarantee meant nothing. We had to pay an extra $3500.00 to get our belongings delivered. DO NOT USE THIS COMPANY!!

I am so thankful for Western Van and Storage! They have helped my parents move twice in the past and they are dependable, courteous and professional. My move was a mess - I can't believe how much stuff I had. I had originally asked for two movers but halfway though the garage (most was not packed) I asked if they could get two more workers out and they did! Jordan, Matt, Greg and Jared did an awesome job. Nothing broken, nothing missing! I will recommend Western Van and Storage to friends and family and will definitely use them again.

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They moved us from the east coast to the west coast, and did a good, solid job. I would hire them again.

NOTE TO EDITOR: please change the following as is necessary:

in damage count and values, take out 5-picture frames at $350

revised total will be $2,000 of damages

Please make the correction and confirm via email.

Could you also email me a copy of the corrected version?

Thank you.

Richard T. Akutagawa

Note(Note to Reviewer: I am using the format of #'s 7-8 on your other form, thus using 20000 characters as such)







Western Van is an irresponsible mover who will not own up to its claimed property damages. They cost me $2350 in repairs that I will have to pay for the following irreplaceable items::







l. a one-of-a-kind Japanese silk doll: $900



2. a rare festival doll: 600





4. 3-sacred Japanese scrolls: 500







Additionally, his men broke and chipped many smaller items, which I did not list because the owners were so uncooperative. Indeed, I caught one of them breaking several souvenir plates on the floor. When I apprised the younger owner of this worker, he reassigned him to the kitchen, where he promptly commenced dropping my dishes, bowls and utensils. His packers caused numerous damages to lamps, dolls, smaller picture frames and decor of value to me and my late wife.







The Japanese silk doll, as mentioned above, was brought to America by my wife's Great-grandmother from Nagoya, Japan, in 1912 as a traditional wedding gift. It was given to her daughter at her wedding in1943 at the Gila Internment Camp of WWII. When my wife and I were married in 1978, it was in turn given to her. Now it awaits restoration, such that I may send it to the niece, but WVand S will not have it done.







I have lived in 4 States, 5 SMSAs and many cities in my time. I have hired a host of movers to transfer my belongings.. Some were better, and some worse. Western Van and Storage is by far the most calamitous BECAUSE ITS OWNERS ARE IMMUNE TO RECOMPENSE AND ITS WORKERS ARE LAX AND UNPROFESSIONAL. To use them for relocation places your goods at undue risk and exposes you to needless anxiety and melancholic depression..







Had I known of their ineptitude beforehand, I would never have ever called them because my possessions are too precious to be damaged forever.

We have used numerous moving companies over the years. They were extremely professional with great prices. Everybody we dealt with from top to bottom were exceptionally lovely people. They truly are a gold star company. The owner, Matt DiJulio, was fabulous through the entire process.

They were great they came out the day before to prep the house to make sure nothing got scratched. They were puntual and very neat. They did a great job and handled all of our belongings with care. We were extremely satified with the service and would use them again.

The packers showed-up on time and were professional and expedient. The next day our packed belongings were loaded by Allied Van Lines, the driver was Arturo, who is out of LA. Arturo and his crew were extremely professional and expedient as well. Arturo showed-up at our new Arizona home as scheduled, unloaded quickly. Not one item was broken or missing. I highly recommend Steve Lombardo from Western Van and Storage Co he was fair and professional, I also highly recommend their packers and Allied Van Lines/Arturo out of LA.

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Matt and his team were awesome!
We interviewed others but Matt impressed us with his practical knowledge of Mercer Island (eg recommending small trucks) and experience. WVS was totally responsive throughout the move. Matt even dropped off used boxes dropped later the same day we interviewed him.
On moving day, there was confusion initially about our deadline. I couldn't see how we'd manage to get out on time. But Joe and the crew truly hustled all day and brought in reinforcements twice to deliver on their promise.
I had questions on the final bill but Matt was great about it and more than fair.
Job well done!
I will definitely call Matt for my next move. I give WVS the highest recommendation.

It went far better than expected. We had used them seven years ago when we moved into the townhouse and they did a good job then, but I think they did even better this time.

They were very responsive - Steve Lombardo, our contact, came out to our townhouse to do a walk through and give us an estimate, as well as tips on how to lower the cost (how many contractors would do that?). He responded quickly to several emails we sent with questions.

His team arrived on time on the day they packed/loaded and were done sooner than expected, and arrived on time the next day and unloaded quicker than expected. Although we have not completely unpacked everything, so far nothing has been damaged in any way, including the walls/floors of either our old or new house.The team was very courteous, professional, and efficient.

I would definitely hire them again for another move, or recommend them to anyone else. And best of all, our final cost was about $350 below the estimate!

So far, so good

I was very pleased overall. It was a bit expensive but we had them pack as well as move as we didn't have the time to finish packing ourselves. For the convenience it was well worth the money.

Moving team was totally professional, quick, and error-free.

Mark came out and gave an estimate that was in the middle of twp others I got. I chose them because they were the most professional and also had the narrowest delivery window. On move day the inventory guy did a fantastic job on inventorying my stuff, included descriptions of condition and made special note of some items. There was a bit of stress because I had to have them store it for a couple of days and it took them awhile to confirm my delivery date, but all my stuff arrived on the day they stated. The movers were quick, careful, friendly and nothing was missing or broken!