Reliable Handyman

The team did a fantastic job completing my home projects. They were prompt, professional, and accommodating. The price was fair and the work was exceptional!

Goof job by professional, friendly worker.

Work met expectations and was done professionally and on time.

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We installed a new chimney-style vent hood in our kitchen but needed a professional to help us finish the job by properly venting the hood through the attic and finally the roof. We also needed a pro to seal a roof vent that was leaking.
We received a written estimate via email -- $150 to $300 for labor and $150 for materials. The estimate explained that these costs would be adjusted if less than estimated, and that labor costs would not exceed the stated price unless we authorized it.
Robert showed up promptly and confirmed the scope of the work with us. He sealed the plumbing vent, cut a hole in the roof and installed a new exhaust vent. He went into the attic and installed ductwork (provided by us) to connect the roof vent with the duct coming through the ceiling. We tested the hood and all was working.
When the job was completed, the cost was adjusted significantly downward to $175, to account for less time needed to complete the work and fewer materials needed. We felt the cost was worth it to avoid having to get on the roof ourselves and hook up the ductwork in tight quarters in the attic.
All seemed fine. However, today (more than four months later), we went into the attic and discovered that the ductwork had become disconnected from the roof vent and the duct had fallen onto the insulation below. As best we can tell, the adhesive from the tape that was used to secure the duct to the roof vent failed in the heat of the attic. We have been venting cooking steam into our attic for some unknown period of time!
Instead of contacting the company about this discovery, we decided to just take care of it ourselves today so it would be quickly resolved. We reconnected the duct to the roof vent with foil tape, which is one of the recommended tapes for sealing ducts. We also installed a plastic pipe hanger strap to support the duct in place, in case the new tape were to fail.
So, the roof vents have not leaked to date, which is an "A" rating. But failing to secure the duct properly isn't acceptable -- especially in an area where it could have gone undetected for years -- which is why we rate the company with a "C." If the tape hadn't failed, we would have rated the price an "A."
We do appreciate the company's responsiveness when we sought an estimate and wanted to schedule the job, and the courtesy Robert showed while at our house. We realize everyone has an off day.

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It went well

Robert and Pamela Johnson are excellent, reliable resources for general household repairs and renovations. They are professional, responsive, reasonably priced, and very personable. I've come to rely on them for any thing I can't do myself around the house that doesn't require a professional electrician, plumber, or specialized repairman. They schedule estimates and work quickly, provide firm, reasonable estimates, show up on time, are always professional, do quality work, and are never sloppy or leave a mess. Thanks to business growth, they sometimes use subcontractors, who aren't always as good as Robert, but still get the job done. They've also provided good referrals for jobs that are outside their repertoire (they don't do jobs they don't have experience with).
- December 2013: replace rotted deck boards, replace 2 windows, replace baseboard. $930
- November 2012: replace fixtures in master bath, remove wall fixtures and patch large hole in wall, install front door lockset, replace baseboards, install new porch light.  $1008. The bath fixtures were the most complex, as they had to coordinate with the contractors doing the remodel and do different parts at different times. The new fixtures of course didn't match the connections or footprint of the old ones, so Robert had to get creative, esp. with the tub layout. They did a great job patching the wall, replacing baseboards, and installing a new porch light that had a different footprint and setup than the previous one. The only hitch was that they cracked the edge of a large picture window when replacing it (very large, heavy window on the second floor); but Robert ordered a new one and covered the cost. He's also good about taking responsibility and replacing any accidental damage without being asked, including broken snap beads on the windows.
- November 2012: replace chandelier in two-story foyer. $180
- October 2012: replace 5 failed double-pane glass units (4 windows and a sliding-glass door). $1335 for materials and labor.
- May 2010: replace exterior water pipe and hose bib. $196. I should have used RH the first time, as this was the 2nd repair of an exposed pipe running under the deck. Another plumber installed copper piping and it was expensive and only lasted one year - the pipe broke in freezing weather. Robert used PEX plastic tubing and it works great.
- May 2009: replace window, install kitchen faucet (owner-supplied). $516

They came out here, they were on time, they were pleased and courteous. They were efficient and did a good job on what they did. I would recommend them to my friends.

The estimate was given promptly and work started shortly after.  Robert and his helpers were all couteous and managed the job well.  We were extremely happy with the price and the work.  We  have another job scheduled with Robert for later this month and will have many more projects that we would like to have "Reliable Home Improvments" do for us in the future. A great company!!!

Sometimes you just need a small home repair job done. Finding a local person or persons to do this can be difficult.

Owners Robert and Pamela Johnson, of Reliable Handyman, are a find.

Robert came out to look at the windows, give me an estimate, and time frame for the repair. Pam sets up the scheduling.
The parts were ordered, and on the day of repair Robert arrived promptly. I was impressed by how quickly the windows were repaired. All work is guaranteed for 1 year. I found both Robert and Pam professional and easy to deal with. I would not hesitate to call them again.

Good job.