NEVEL'S

THEY HAD A LARGE SELECTION AND THE RIGHT FIREPLACE FOR THE SMALL SPACE WE WERE WORKING WITH. THEY WORKED WITH US ON GETTING A CUSTOM DESIGNED HEARTH PAD TO FIT THE CORNER WE WERE PUTTING THE FIREPLACE IN. BECAUSE WE HAD NEVER DONE ANYTHING LIKE THIS BEFORE THERE WERE A FEW SURPRISES AT THE END. THE FIREPLACE WE PURCHASED WAS A FLOOR MODEL CLOSE OUT AND THOUGH THEY DID DISCOUNT IT SOME BUT WE WOULD HAVE LIKED THAT INFORMATION UP FRONT. WE WOULD HAVE LOOKED AROUND MORE. ALSO THE HEARTH PAD WAS ORDERED FROM AN ONLINE PICTURE AND I HAD MENTIONED WE WERE LOOKING IN THE BROWN FAMILY. THE SALES CLERK WAS SUPPOSED TO GET BACK TO ME IF IT WASN'T IN THE BROWN FAMILY. IT ENDED UP IN THE GRAY-BLACK FAMILY AND SINCE IT WOULD HAVE DELAYED THE ENTIRE INSTALLATION WE FELT WE HAD NO CHOICE BUT TO GO WITH IT. WE ALSO HAD TALKED ABOUT WANTING A REMOTE CONTROL FOR IT AND SOMEHOW IT NEVER ENDED UP IN THE CONTRACT. WE DID CALL THE MORNING OF THE INSTALLATION AND THEY WERE ABLE TO PROVIDE US WITH ONE.