Malone's Landscape Design/Build

Malone's was top notch - they were the one company which provided us with an actual design for the renovation of our backyard. They also were very responsive and excellent in communication, Jim Welnak was a pleasure to work with. We met with them in May and they completed 90% of the project in time for 4th of July weekend. Project was finished in October, but this is because there was a delay in getting railing which we had special ordered. Their crew was professional, reliable and cleaned up after each day's work. The quality and workmanship of their work is Grade A. Maybe not the cheapest of those we considered, but often you get what you pay for. We would not hesitate to hire them again for our next outdoor renovation project!

Jessica Wickre, the landscape designer I worked with, is just super! She really knows her plants and takes the time to understand her client's objectives and needs. My existing landscape was starting to look a little drab and needed some invigorating with new plants, colors, and textures. Jessica explored the color palettes and plant options that would best meet my goals and the end result looks great. She kept me informed at every stage of my project and was onsite to supervise and ensure the crew understood what plants went where, including relocating existing plants. They also did some pruning of shrubs and removed branches from some overhanging trees to allow more sunlight to reach the plants. They performed a total clean up of all beds and laid fresh beauty bark throughout. I'm very happy with the outcome. I also plan to have Malone's come out in the spring to do a clean up from the fall and winter.

The pump was broken and the water levels needed to be regulated. I had to buy a new pump. I think the gentleman who does that particular work, who does the irrigation setup, evacuate your system in the winter, and then start it up in the spring, I think he knows what he is doing. I think he is a good guy. I think he might be overbooked. The one complaint that I would have about the company is the gal who does the scheduling. I had more problems trying to get this gentleman to come back to finish this job than you can imagine. The appointment was rescheduled a total of four times. I say four times because the fourth time is when he came when I was not expecting him to come. At the third appointment, was when I was on vacation the week of the 31st of July that first week of August. They were supposed to come and that appointment got rescheduled 3 times that week and I didn't even get a phone call the last time that they didn't show up and then he showed up when I was back to work. So, I don't know at what time of day then I got home one night last week and the fountain was running. So that is the one thing, I think the gal who does the scheduling is not on top of her game. That and I think that this poor gentleman is probably stretched too thin for what he has to do. That is my sense and, truth be told, I really liked the gal that I have been working with to re-design my landscape, her name is Jessica, I forget her last name. She is really good. knows her stuff has come up with some rally good ideas and plant selections but again noone has yet called me to schedule that work, that appointment. I know that Jessica told me that they could call me and get me on the schedule so it has been almost 2 weeks now. So, I am at the point where I am going to call and say I am on vacation this specific week in September. I want you to come during that time period so I can be here to monitor what goes on. I don't know if this gal is the owner's daughter or a relative or what. I think if she worked for anybody else she would have lost her job by now. Scheduling is not all that difficult. I don't think. That is the one thing I would say is a complaint to that company. When they do work, they do good work. I am happy with the work that is done, but I am not happy with the gal who schedules. They are a bit pricey, they are not the cheapest game in town. On quality, I do think they do good work so I would give them an A for quality. I have not been dissatisfied with their work. On responsiveness, they are going to get a good D on that, because that little gal really is not giving them a very good reputation in my mind. On punctuality I would give them an A, When I made appointments with Jessica, I dealt directly with her, she responded to my phone calls and she came on time. But again, I hate to grade the whole company for the actions of this one gal. So, lets do a C instead of a D for responsiveness. I wish this gal didn't exist in the equation. On professionalism, lets give them a B. She is really the one that's pulling this grade down. On using them again, it all depends on how this last project comes out because they are not the cheapest game in town. I think they do good work, but I saw others on your website too that I have on the ready to call, if things don't work out here scheduling this next project. So at this point, yes, I would use them again but that can change if this doesn't go the way it should.

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Went well. Work done as promised. Grass doing great

It went good.

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The work went very well.  The crew of 3 men were very punctual, respectful and professional.  They worked diligently and efficiently to execute the contracted tasks.  They actually installed 2 extra irrigation zones and didn't charge me above the contracted amount.  They also did a great job cleaning up as we had experienced 2 very windy heavy downpours of rain in the days leading up to the start of their work.  Not only was their work top quality, but they left my place looking great.  You couldn't even tell they had dug up trenches for the irrigation pipes.  It took them 3 days to complete the job.  Of course I haven't used the system yet, but when spring comes I'll have Malone's Landscape come back to start the system and give me a tutorial.  I want to thank David Ripley of Malone's Landscape for providing me with great service and for ensuring a job well done.

I'm unsure where to start this review. 
The project was completed 3+ months late, required
considerable oversight and a number of elements remain unfinished. I engaged
Malone Landscaping in July with the understanding that the company could
complete the job in 5 weeks.  The project
started at the end of August but was not completed until November.  The delay was caused by Malone selecting an
unreliable stone company and rework to key elements of the project.  The stone company shipped the stone late and missed
a portion of the order.  The reword
included replacing the coping 3 times, rebuilding elements of the fence,
leveling the front yard per original requirements and numerous smaller
elements.
The project manager for the project was infrequently
onsite.  I had to repeatedly call and
email the team to remind them of outstanding work for the project ? fix the
fence, add sand to the path, etc...  I also
had to act as the quality control for the project as the team rarely identified
issues on their own.  I estimate that I
invested 20+ hours supporting this project.
Despite diligently detailing the outstanding issues with the
project there were a number of issues that were never fixed.  The crew never drilled holes in the bottom of
the gates to ensure the rain would not pool and rot the fence.  The corners were the top rail of the fence
met were not sanded to ensure a smooth transition.  The dead grass where the crewed stored the plants
was not replaced.  The front gate does
not close properly even after 2 attempts by the crew.
What really disappointed me was the absentee owner.  I attempted to engage him multiple times (phone
and email) to alert him to delays and issues with the project.  He never responded to my attempts and I only
heard from him when he emailed to ask about the final check.  I?m sure you?ll agree that this is not the best
approach to running a business.
Feel free to email me with any questions.
Thank you,
Andy P******
 
 

They were able to do the work and they did a good job and  I would use them again.

One employee comes out and it normally takes them less than half an hour. They come and do what they are supposed to do for us.

Jim Malone responded to our request for an estimate.  It did take about a week to get the estimate back to us after he came out and assessed the job.  His estimate was the most detailed we received complete with CAD graphics (only one to provide this).  He was not chosen because his price quote was higher than the firm we chose.

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more particules for absorption in the grass.  No charge.  He said Malone's wanted us to be happy and that they stand by their work.  We are so happy with Malone's and will use them again when we do the next phase of our landscaping project!  They are wonderful, stand by their work, and are very easy to deal with!  
 Elizabeth & Kenneth Gray

We chose Malone because of their reviews on Angie's list.  In the end the yard and fence are very beautiful.  There were some hiccups along the way and some of those were caused by us and some by Malone.  The worst thing was feeling that our job was not important enough, the times there were delays in communication to us or getting work done were, we were told, because they got behind, meaning that other projects were being worked on and ours was not because it wasn't important enough (we were never told this, it is just how it made us feel).  So the problems we had were NOT to do with the work that was done, it was mostly mis-communication and paperwork issues.  That being said, the work is beautiful.  The yard is as promised and on budget.  The fence is exactly as layed out by our HOA (and Malone went above and beyond to find out the exact paint stain to match the neighborhood fencing).  We were left with a little of a bad taste at right at the end though, we made the final payment with the expectation that they would promptly come back regarding a couple of issues and they didn't, we had to call to get them back out again (with the we are behind apology again), but they did come back and resolve everything right away after I called.  We would recommend Malone for their work.

They did a really nice job. They did the work within a day and the system now reaches all of the plants. They are quite professional and I never worry about the work they are doing. They always clean up after themselves as well.

I would highly recommend Malone's Landscape company to anyone looking to have a beauiful yard done! Their work was amazing, everything turned out exactly as we wanted it. Very professional and easy to communicate with. Definitely use them again in the future.

Approximately the middle of August, Malone's Landscaping sent out a crew to began work on phase one of the landscaping project. This consisted of leveling the ground for a shed, initial work on the sprinkler system and trimming the trees and removing unwanted shrubs and a tree stump. The crew arrived at the appointed time and began work. They were very professional and knowledgeable in there work. I must also add that they were hard working and kept me informed about how the project was going and offered some recommendations on the project.
In November the crew came back to do phase two of the project. This consisted of removing sod and working on the sprinkler system. Also they shaped the yard in accordance with the design and prepared the yard for the flower beds and trees and vegetable garden. They also spread the yard with weed killer and control. They added fine bark and Steeco to the flower beds.
Phase one and two of my landscaping project went very well. I am thoroughly satisfied with the work that was performed by Malone Landscaping. Mr Jim Welnak my contract specialist communicated with me through out the first two phases keeping me up to date of everything that was supposed to be done and scheduling the work.
I am looking forward to working with the Malone Landscape and Design company and Jim in particular this Spring  on phase three of my landscape project. It has really been very enjoyable working with Jim and his crew.

Working with Malone's was fantastic.  Mike J provided a very detailed
landscape plan for our backyard and met both our design and budget
expectations.  He was with us for every step of the project and we
cannot say enough about how great he was to work with.  The only downside was that we started in the spring and they were incredibly busy - it took about the whole summer to complete the project, but it was worth it.  We ran into some issues with our deck and needing to redo some flashing next to the house, but they took care of it no problem.  they continue to provide lawn maintenance advice and are very knowledgeable.  They stand behind their work and produce a great product.

Everything was pain free from start to finish.  
Workmen showed up first day and took out shrubs and 3 trees.  They they took out the walkway and the porch.  Tim Glass our contractor designed a new drain system and porch and walkway.  The workers dug lots of dirt out and installed a new drain system.  They then prepared the courtyard and porch area for tiles.  Tiles went in and porch was built.
Tim was there checking everything and answering questions every other day.  We also had access to him through email and phone.  
Time was very clear with us on what he and the workmen were doing and the reasoning behind it.
I have had lots of work done on my house and have to say this was the first project that did not have me stressing out. 

Jim's crew showed up on time, and worked until the job was complete.  They were tidy and extremely organized.  Thanks again, Malone's Landscaping!

The only glitch was the initial project manager left. I am sure he was fine, but Amber is a diamond!! I would give her the opportunity to do her artistic "thing" as the outcome will be excellant.

An old railroad tie retaining wall was removed and replaced with concrete block. They were prompt and had the project completed within 1 week. The weather was freezing cold but the team showed up everyday. Everything was done by hand to keep from having to move the shed in the yard. The work was done with a minimum of mess and everything was cleaned up when they were finished. There was not any evidence that this major project had disrupted anything, including my plantings, when they were finished. The workers were very professional and kept me informed every step of the way. I would definitely use them again. The neighbors and I are very pleased with how the project turned out.

The job went fabulous! I met with Tim to go over what I would like and his ideas as to what he thought would work with my ideas. Then he sent me detailed architectural drawings and pictures of the plants he would like to use for the front yard. We made a few changes and then went ahead with the plan. His plan was amazing and way beyond my expectations! The job started on time and took only a few days from start to finish! The workers were always hardworking, courteous and polite. Everyone involved wanted to please the customer at all times. I really appreciated this and it was as it always should be but is not with all companies. When they were finished, Tim came to the house to give me a care packet and go over the final details of the project. All in all I couldn't have asked for anything more from Malone's Landscaping and their employees! I would recommend them to anyone needing landscaping and they provide many other services as well! You can contact them at 253-638-2080.