Lile northAmerican

TERRIBLE. THEY COME OUT AND TELL YOU THEY HAVE THEIR OWN DRIVERS AND THINGS WILL BE ON TIME. ESTIMATE WAS FAIR. SENT 1 PERSON TO PACK MY 4,000 SQFT HOUSE WHICH TOOK FOREVER. OUR SHIPMENT WAS A WEEK LATE AND THEY COULD NOT EVEN TELL US WHERE OUR THINGS WERE FOR DAYS - YOU CAN IMAGINE WHAT THAT DID TO MY WIFE AND I. WHEN THEY DID SHOW UP TO DELIVER, THEY DEMANDED FULL PAYMENT TO OFF LOAD - WE WERE TRAPPED!! THE SERVICE HAS BEEN TERRIBLE. THEY DO NOT DESERVE THE FULL AMOUNT BUT DONT WANT TO WORK WITH YOU TO TRY TO MAKE IT RIGHT. I THINK THEY SUCK!! JUST AWEFUL. IF YOU USE THIS FIRM, YOU ARE A FOOL! I WILL MAKE IT AN EFFORT TO POST THIS REVIEW AS MANY PLACES I CAN. WOULD NEVER USE NORTH AMERICAN AGAIN. NO COMMUNICATION THEN TO HOLD OUR THINGS HOSTAGE IS JUST TERRIBLE. RUN....

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unknown

Fine

They were very accommodating and very helpful.  They moved us on time and they were here on time. The men were all professional and they were here on time.  Our little $8 pool didn't make it but it didn't matter and we joked about it. It cost us about $11000 because we had to put it in storage because we didn’t have a place. He told us what it was going to cost and he was upfront that it would be very expensive because of the storage. The experience was good. Their price was fair but it was a pretty hefty price to pay for the storage. I don't know what the going rate for storage is and what the market rate is for it.  They were very helpful and accommodating. They made sure they put all our stuff where we needed it. They were very responsive.  They were very professional.

I interviewed numerous movers, but chose North American because I liked the agent (Jim), and they had glowing letters of recommendation.  What I failed to consider is that in a long-distance move (Seattle to Boston), the agent you hire is not the only agent you work with.When I signed the estimate, I was promised 75 free used moving boxes.  

I got boxes, but they were neither used nor free.  Of course, I didn't notice this until months afterwards, when I had no way to get back the $294 I was charged for the boxes (which I could've bought cheaper at Home Depot).My furniture was picked up first to go to storage, and then again when we moved out of the house (also to storage until we had a house to move to).

When we finally had a house, I contacted Lile to let them know we were almost ready.  Through miscommunication (for which I am likely equally to blame), Lile started loading my stuff when I had not yet closed on the house.  I was charged an additional $350 for the labor associated with this screw-up.

Finally, it was move-in day.  The driver called me the night before and told me to be ready by 8am.  I was grateful for the early start since it was snowing again, and it was tough keeping the sidewalks clear.  The moving crew did not show up until after 10am.I was instructed to be in the downstairs front entryway to tell the movers where things should go (we were moving in to a 2-family house, so some things went into each apartment).  During the almost 4 hours the movers were there, I was inside only once -  when my husband told me my wedding ring was gone from where I'd left it that morning.  I looked for it, and had the movers stop working and look for it, but it was not found.  I called Lile and the local police immediately.  Because of the snowstorm, the police would not be able to come and take a report for several hours, and they told me they wouldn't search the movers anyway, so I had to let them go.  Lile agents spoke to the driver, but agreed that I had to let them all go.

I spent the next few weeks talking to Lile and North American about my ring.  I was then told North American would have to refer me to their insurance processing agency, Xchanging.  From February 8th (the day I moved in), until May 23rd, I had to persistently chase them down - I received almost no communication regarding my claim.  Until they denied it.  It seems that movers are only responsible for theft if they knowingly hire criminals, but if an employee turns criminal while under their employ, that's just too bad for the customer. Lile employees were not especially helpful when it came to staying on top of my claim, or communicating with me.  At no point did a Lile employee contact me regarding the claims process unless I emailed/called them for follow-up first.  They were very sweet until I cut the check, and then it felt like they didn't know me. 

We were very pleased with American Van Lines. The driver and loading crew were very careful and the same occurred at the Philadelphia end. There was no damage although we lost the top of a coat stand. We were less impressed with the packing in Seattle. One packer was showing the other what to do. When we unpacked, two large lampshades were dented due to the large amount of paper used and when wee unpacked the dish boxes they were three-quarters packed with paper. In some 5 cu feet boxes, there were only about 10 small dishes. As we were paying for the weight this added quite a bit. We are only glad we did most of the packing ourselves.

The gentleman was very professional,personable, and there was no damage.

ON TIME, ON BUDGET AND VERY PROFESSIONAL. WHAT MORE COULD YOU ASK FOR!!

WE HAVE USED LILE AND NORTH AMERICAN SEVERAL TIMES IN THE PAST AND THIS LATEST MOVE WAS JUST AS PROFESSIONAL AS THE PREVIOUS ONES. THEY SAFELY HANDLED MY FURNITURE. PIANO GAVE THEM NO PROBLEMS.