High Tech Appliance Service

While it is true it is difficult to reach the company. When I did get through he got here right away. Very nice, knew exactly what was wrong. It was under warranty so we did not have to pay.

We called Kitchen Aid as the part for your refrigerator were under warranty--not service. They referred us to High Tech Appliance Service. The technician came out (we already knew it needed a new compressor) and charged us $105.00 for 10 minutes to confirm that we needed a new compressor. They ordered the parts. We got a call telling us the technician would be at our home at 9:00 am the next day and that the job would take between 2 and 3 hours. The technician showed up at 11:30 am! After he brought in all his tools and tore our refrigerator apart, he then told us he did not have any Freon (he had two tanks and they were both empty?). He then left and returned at a little after 12:30pm. He then proceeded to fix the refrigerator. When he was done, there was black soot in the frig. He didn't even clean it out and was putting the shelves back in when I caught him. I had to wipe the entire frig out! The whole job took him 1 1/2 hours and cost $714.00. This company is unprofessional and I would NEVER use them again. Another irritant--I had just mopped my floors and asked the technician to remove his shoes, he produced "booties" that were so dirty, I believe his shoes were cleaner. Needless to say, I had to mop all my floors all over again--black soot and dirt from his "booties" as well as clean my countertops off from the black soot.....

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He came out for five mins and looked at it and said it was the control panel.
He said he would order the part for us, said it would be about $380. We paid $100 for the estimate. 
I felt like it was over priced.  Its been a month since he came out to look at the appliance and he is not returning my calls. Finally he did answer today and said he would come out, this was after calling him 8 different times.

He is not very responsive.

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Communication was horrible!  We were frustrated that these guys weren't able to fix our refrigerator, but the greatest frustration was their lack of communication and professionalism.  They arrived late when they had appointments with us.  I left them a message confirming that we wanted them to order the part and do the service for us then never heard from them.  I called a week later and they told me they had ordered the part and were just waiting for it to come in.  I wish they had let me know what was going on.  Also, several times we tried to call only to find that their voicemail was full and we couldn't leave a message.  But once they started working with us, they never called us.  We always had to call them and we never got through.  I was leaving increasingly frustrated messages that our fridge was still not working and we were hoping they could try to finish the work they had started and I never heard from them.  To their credit they didn't charge us anything after that initial diagnostic fee and the purchase of the expensive part, but basically they just wiped their hands of us (without letting us know) and left us a few hundred dollars poorer, with an unoperational fridge, and month and a half of unreliable refrigeration.  I would warn people against using their services.

I was delighted to discover that they provide service for LG appliances. (Many appliance repair shops only work on American made products). I called them at the end of the day Thursday when I discovered water leaking out from under my washing machine. They offered to fit me in the very next day for a service call. (I had already called Sears and they couldn't fit me in until 5 days later). Their tech was on time, personable, professional, and informative. Although a repair wasn't necessary, I appreciated finding that out sooner, rather than later. I would definitely call them again!

Our freezer was really hot and making a weird sound. It also smelt like burning rubber. He came out and he was really honest, I really appreciated him. He pulled out refrigerator and saw that it wasn't getting adequate circulation. He cleaned it up. He's very nice and helpful.

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Answer right away. Make plan
Keep word. Saved us lots of $. Very personable
Professional. Office in Kent. Came to Seattle right away

Repairman was very professional and courteous.

I was blown away by the technician, Mike Yashchuk. He did an excellent job and went totally above and beyond what he needed to do. Mike even vacuumed my laundry room where the dryer was! I can't believe that it didnt cost me more for everything that he did. If I had hired Sears to take care of the dryer for me, it would have been $150 for them to just show up!! Mike showed up right on time and was very courteous.