GRIFFITH FLOOR COVERING

I work in an apartment complex and this is the company we use for carpets for the apartments here. He came out for the consultation actually in April and then gave me a quote, but at that time I wasn't quite ready yet to move forward. And then right now, my daughter just recently found out that the home that they're living in has got black mold in it and so I need to kick up the speed to get the duplex ready so that she and her family can move in temporarily until they find a new place. I'd give him an A on the consultation but he hasn't returned phone calls because I called him up to tell him that I liked their carpet samples but I didn't like the flooring samples that he gave and that I would like to see more, and he hasn't returned the call on that. And then I called him yesterday and left a message saying I wanted to move forward and I wanted to get the carpet ordered so that everything would be completely ready for my daughter to move in on July 1st, and he hasn't yet returned the phone call. So I called the office to find out what the procedure was - is he just a salesman or am I supposed to go through the office - so the office said that they're going to send him an e-mail to let him know that I need him to contact me. On the punctuality for the initial appointment, he was great.