Granite and Marble Specialties, Inc.

I have sign a contract May 2018 and I gave 50 percent down and I am on my 5th project manager promising to start the job still nothing has been done!!

Lack of communication poor management does not known the scope of work not enough employees

Communication sometimes difficult. They didnâ t scribe the countertop to the wall so made it difficult for the tile setter in doing the backsplash.

Very pleasant staff and the countertops turned out gorgeous! We picked a natural stone that had a lot of details and intricacies. After they did the measure, we went into their showroom and decided on how everything would lay out on the slabs. It was a fun process and we really felt like our wishes were incorporated in every aspect. I would highly recommend this company for countertops over some of the other ones we have visited.

Everything turned out beautiful. The only comment I would add is this. I was not familiar with the whole process, so I was a little surprised but having to wait for some steps. It would have been good to have a specific timeline for the project.

The quality of work is good, however poor communication with the workers in the home. One worker would say he could do what I was asking then another worker would come in the home and say it could not be done. Conflicting information would be given.

We hired Granite & Marble for our kitchen re-do after visiting and getting quotes from two vendors including them. Lowest cost was not our primary criterion, but we wanted good quality work and a responsive vendor. They seemed to have top notch stone cutting technologies and everyone we dealt with was responsive. Ed Watson (I believe an owner) provided an initial estimate right away based upon my measurements, even before we visited their showroom. Once we visited the showroom Glenn helped my wife and myself, answering questions about the various quartz options, looking up approximate costs for third party stone providers. We visited twice in Kent and settled on a quartz that was available from manufacturer LG Haus who had a warehouse in an office park just across the 4 lane road from Granite and Marble (btw, LG Haus makes these in the U.S. though they are a Korean company. LG Haus was very accommodating in letting us see the various quartz stones in their warehouse). Once we selected the quartz & settled on a sink (we selected a 16 gauge stainless double available from Granite & Marble), and bought our new stovetop (from Lowes) and new faucet (chrome finish stainless all-in-one from Kohler), Glenn at G&M provided our final quote. As soon as we had our original stovetop removed (vendor service provided by Lowes), Steve at G&M finalized the contract (50% prepayment) and scheduled the template measurement date and installation date. The template specialist Eugene came to our home on the appointed date where he precisely measured all dimensions and entered them into an electronic template tool. He helpfully answered our questions and also asked our preferences about several details concerning the counter installation. The installation was scheduled about a week after the template measurement, but it ended up being delayed a couple business days because the machinist who was working on the slabs the prior afternoon noticed a scratch on one of the slabs and halted work until it could be replaced by the slab vendor. Our only complaint is that we were not notified of this on the original install date and we had to call them to find out what was going on. Apparently an internal communication failure at G&M caused this, but none-the-less we were glad that they took the initiative to replace the defective slab. The rescheduling was not a great inconvenience for us (because we are usually at home) but might be for someone who has to take time off work on installation day. On the installation date, installers Javier & Javier (father/son) arrived and professionally executed the removal of the old counters and the installation of the new ones, taking appropriate care to ensure that no collateral damage to the existing cabinets occurred. Both of them helpfully answered our questions and also asked us if we had any preferences about relevant installation details. All in all we are very happy about the way the project turned out

Great job, good communication and very happy with outcome. Totally recommend for a little or big job.

They did an outstanding job. Love everything about my remodel! I will and have recommended you to friends.

Cesar was knowledgeable and very pleasant to work with. He made sure I had exactly what I wanted. I went with Quartz and could not be happier. Everyone was very professional and efficient, from the person who did the countertop measurements to the installers. They turned out beautiful.

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Excellent end product. Was all finished in two days....did outstanding work. Employee deserves a raise. I awarded him $50 bonus when he finished the job.

On time, excellent work and cleaned up. What more could one want?

I would use them again.

High character company geared to great customer service top to bottom. Whenever a problem came up they cheerfully made things right. The quality of work was excellent. We highly recommend them. The owner came out to our home to inspect and make sure all was done well.

They did great job on fabricating and installation of my kitchen granite countertops. Also, the showroom in Kent has an amazing selection of the granite slabs.

Millie was great at giving us multiple quotes and product options, sending out samples to examine in our kitchen. Installers did a great job. When I was picky they even sent out someone to do some touch up of the silicon. He even clean the whole countertop so it looked perfect again after our DYI tile projects. We will work with them again for our bathroom remodels.

Very impressed with their work, arrived as scheduled, cleaned up afterwards. Gave good instructions on care of product. Overall very pleased.

Did a great job. Very satisfied

We absolutely love our new counter tops! The selection at the warehouse is wonderful, and the staff are well educated on the selections. There was a slight issue with one of our bathrooms in which a tech came out immediately to remedy and unfortunately was unable to. They ended up having to redo the whole counter top, however did so without hesitation and did a perfect job.

Very professional, friendly customer service. Walked me through the whole process. Price was very good and kitchen and bath vanities are beautiful.

Lisa was very helpful and responsive with choosing the material, getting accurate measurements, and being available if we had other design questions or needed a sink/faucet. The price was very competitive (cheapest of several bids). Template was pretty quick once the cabinets were ready, though we had to pay an extra $250 trip fee because our sink wasn't in place (was in the basement) on their first trip out. My misunderstanding probably, but a bummer. The counter installers were great, willing to trouble shoot my quirky old kitchen. The end result is gorgeous. They did nick a corner of my wall during install and offered to patch it with caulk (no thanks), but it was small and understandable. I'm guessing no counter installers do sheetrock repair of the site, though that would have been nice. Overall, we are very satisfied and really love our new counters.

Promised a service they couldn't deliver and had to make a few adjustments to invoice, but did do everything they could to make it right. Overall pleased with product and installation and would recommend them.

Everyone was very friendly, knowledgeable, and worked to get this job done in a timely manner. The install was very smooth, one day to get the old counters out and the new ones in. Very happy with the results. Will hire them in future for another project.