Glass Doctor of Seattle & Tacoma
About us
Glass Doctor of Seattle offers affordable glass repair and replacement for home, auto, and business. From windshield glass repair or replacement, to shower and tub enclosures, to energy efficient replacement windows and storefront glass, Glass Doctor of Seattle is your one stop shop for all of your glass repair needs. If you need to replace a cracked windshield, install new windows in your home, or you want to add something new to an outdated bathroom, give us a call, because at Glass Doctor we fix your panesĀ®
Business highlights
Services we offer
Insulated windows. Shower & tub enclosures. Office glass. Doors. Table tops. Mirrors. Patio doors. Replacement energy efficient windows & auto glass.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
76% | ||
12% | ||
5% | ||
4% | ||
2% |
"Dear [Member Name Removed], Thank you very much for the kind review! As the new GM for the company, I have had the opportunity to assess many areas within our spectrum of work. The one area in which I feel fully confident is our field work process. Our Tech Manager is an outstanding trainer and produces technicians that regularly give this level of service to our clients. It warms my heart to hear that Israel performed well on another job. Thank you again for your kind review. Best Regards, Hal B."
"We have made some major changes in our management staff and operations to improve our customer experience. If there is anything we can do to improve, please call 800-965-4147 FREE and ask for Brian."
"We have made some major changes in our management staff and operations to improve our customer experience. We are glad you had a great experience and were willing to share it! If there is anything we can do to improve, please call 800-965-4147 FREE and ask for Brian."
Well, that is when I reached out to Glass Doctor. It was a breath of fresh air. Immediate response. Set up a date for them to come and do an estimate. The guy was very professional. The estimate was a bit higher than the one that I received from the other company. But, they never came out to take measurements, so it is likely it was wrong. I had to get the glass ordered. It was about a week for it to come it, which was what I was expecting so that was good. I received a call last Thursday that it was in and we scheduled some time for them to install the windows. Monday morning between 9-12. I received a call the next day from someone else that my glass had come in and we just needed to schedule installation. I advised him that it was already scheduled. He was surprised, but was happy that it was scheduled.
I took the day off from work and decided to work from home to get them installed. I received at call around 11:30am. I thought it was them to tell me they were on their way - I was excited because it was in the 9-12 timeframe they gave me. But the guy had to apologize because the guy who was supposed to install my glass wasn't with the company anymore. So they asked if we could reschedule for the next day. I was surprised that it took almost three hours to notify me that the guy didn't show up or something. I could have went into work. But crap happens and I get that so I'm not going to hold it against them. It is frustrating because now I have to try and take another day off tomorrow. Not the greatest time for me to be doing this, but I need to get it done. So we rescheduled for 1-4 tomorrow. I'm hoping everything is flawless from this point going forward. I'm rooting for them and will change my rating once the project is complete so I can give it the review it deserves. Right now, this is where I'm at.
UPDATE: They more than made up for yesterday. Not only were they on-time, they were early. Gave me some tips on how to keep the rest of my windows to last much longer from getting moisture in them that I can easily do on my own. Very professional, very cordial - just overall it was great today. Everything was cleaned up. Looks like they were never here. I would definitely hire them again and recommend others to do so as well.
"Thank you for updating your review. We have made some major changes in our management staff and operations to improve our customer experience. If there is anything we can do to improve, please call 800-965-4147 FREE and ask for Brian. Glass Doctor of Seattle - Tacoma"
"Thank you for taking the time to review us. If there is anything we can do to improve, please call 800-965-4147 and ask for Brian. Glass Doctor of Seattle - Tacoma"
The next day (8/14) during a heavy rain, noted that left windshield wiper arm didn't seem to be arcing as far left as previously experienced. This resulted in some of the windshield view being obscured by rain on the left side, which could be a safety hazard. I am not sure if removal & proper re-positioning of the wiper arms is a part of the windshield replacement process or not. If not, this issue was not a Glass Doctor responsibility.
Will confirm and have issue corrected by customary auto mechanic. Other than the minor issues cited, I was very pleased with their price, responsiveness, materials and workmanship. I would recommend and use Glass Doctor of Seattle again for auto or home glass repair/replacement.
Edit 8/29/2015 (Sat): Happened to watch one of the windows fall out of our house with nothing more than a gust of wind. Called and after some back and forth due to power outages, got worker from the company came out to take away the window on the ground and put a board up. Promised a call back on Monday to schedule a replacement. Overall the worker was very nice.
Edit 8/31/2015 (Mon): No call
Edit 9/1/2015 (Tue): I called, they apparently did order the replacement window, no knowledge of the date it should show up yet, though, promised callback to schedule install.
Edit 9/4/2015 (Fri): I called, window should show up late today, scheduled install on Tuesday, with a call promised before they arrive.
Edit 9/8/2015 (Tue): No call, yet again. Two workers showed up on time (one worker was nice, the other was hands down the rudest employee I've let into my house). He didn't care at all why the window would fall out, just wanted us to assume he would "do his job". They installed the window, and it appears ok. They also left the board they installed on our property for us to dispose of. Hopefully this window doesn't fall out, because I want nothing to do with this company ever again.
she says he was quick doing everything in an 1/2 hour
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.