Floform Countertops

Everything went smoothly. I had several counters and a huge slab for an island installed and the knowledge and professionalism of the installers was amazing!

Terrible, they advised our contractor to create a sub-counter for our huge kitchen island…after he took off our granite and created the sub-counter for quartz, they advised we actually can’t do quartz because our island is too big (they had the drawings and measurements for the quartz order the entire time)! Part of the problem is you can NEVER speak with anyone else, just the receptionist gal and she doesn’t know what is needed…she will relay the info to “her team.” They also installed our solid surface counter crooked by 1/2” and told us it’s not their fault…that our cabinets must be crooked. They installed a new sub-counter for that countertop! I’m sure they knew it was crooked when they did the install and didn’t even have a discussion with us at the time. Now they are telling us to hire a cabinet maker to correct their mistake! They always say it so happily as if they could care less that their mistakes are costing us several hundreds of dollars with our contractors! There are so many awesome countertop companies out there, stay away from Lowes and FloForm!!!!!

The absolute worst experience in all my life with a contractor. Too many things went wrong to list them all, but here are a few. When the template maker showed up, the kitchen sink and faucet were not what was agreed on in design. The demo team damaged a brand new range fixture delivered by Costco two days prior. The install team showed up with the wrong sink a second time. Backsplash installers butted splash up against outlet and stuffed paper towels behind splash to keep caulking from sinking, It did not work. Ignored many of my calls and emails. Both bathrooms also had countertops and new fixtures. They never responded to the master bath drain leaking. They damaged my walls in several places and claimed it was my responsibility under the contract to repair them. I would never recommend FloForm to anyone. They did the work for Costco, where I purchased the remodel from.

This review is based on Flo Form as a fabricator and install company, not the Cambria quartz product they sell. Bottom line upfront: Flo Form is horrendous to work with and their quality in customer service, fabrication, and install is terrible. I’d highly recommend avoiding doing business with this unethical company. Detailed review: - Flo Form told me they were the sole fabricator for Cambria in the Seattle market. I called Cambria headquarters after having issues with Flo Form only to discover that this statement is not true. - I bought Cambria through Costco in 2018 who contracted directly with Flo Form but acted as the intermediary. I wanted the same Costco package so I called the number from my prior Costco receipt. They never disclosed that their contract with Costco had expired and pushed me direct without notifying me until after I had signed a contract (there were numerous benefits with the Costco deal). Flo Form’s business practices are unethical, and their employees are grossly untrained. - Flo Form’s customer service is solely focused on transactions, not people. Their employees follow processes rather than aiming to provide a good customer experience or even seeking to understand their customer’s needs. There’s little interest in understanding individual projects, rather their team simply focuses on turning jobs. - Due to that mentality, their estimates are inaccurate because they don’t apply critical thinking practices to understand what your project requires before providing an estimate (because they clearly don’t care). - Expect to receive emails, not phone calls. - Expect to call and email multiple times before receiving a response, even when you have a quality issue with install. - Expect to pay more than estimated, even if you’re a repeat buyer requesting the same exact edging and thickness as in your prior job. I did and they apparently didn’t look at the details of my prior 2018 job even after asking them to so my bid increased by 17% the day my template was completed. They also forgot to add sales tax in their first bid so I had to mail another check or they were going to charge me a credit card fee to pay by phone even though it was their mistake. - Their templater gave me poor advice so I ended up having to have my shower niches re-cut, as they didn’t fit the job. Flow form was going to charge me for another template appointment and charge me to ship the pieces, so I ended up having to do my own measurements and drive to Kent to pick up the niches even though their templater had the error in judgment. - Their quality is terrible. My tile installer had to fix their poor cuts to make the job work, and I also have scrapes in the Cambria surface that I didn’t notice until after the installers left. The installers also damaged my drywall. - Don’t expect to get a personal experience or even decent service from Flo Form. It’s a numbers based / transactional business that doesn’t have the capacity or people talent and skills to successfully work with individual buyers. - Customer service quality is not a priority to Flo Form. In fact, my project coordinator quit in the middle of the job and no one called to tell me. I found out because I called after emailing multiple times (again) with no response. - I Would NOT recommend Flo Form as fabricator / installer, in fact I’m planning to share this experience with the BBB and have shared this review with Cambria since an ethically challenged company represents their brand.

Floform just completed installation of Cambria slab counters in our kitchen & master bath and we couldn't be happier! From Jessica in the office to Michael who performed the initial measure to installers Fabian, Jaime, Julio, Rith, & Jake, everyone we came into contact with was personable, professional, and efficient. Competitive pricing and consistent communication from start-to-finish, Floform receives our highest recommendation and we would definitely use them again!

We like the new counter so much.

Aaron was on time, and very courteous. They were in and out a lot faster than expected and did an excellent job. The new counter looks great! Price was higher than expected, however, and increased between initial estimate and final installation (about a month and a half). This installation was done in conjunction with the Costco countertop program.

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I would highly recommend Floform. They took care of every aspect of the project with their own experts in plumbing, countertops, tiling, measuring. They coordinated all the separate parts of the remodel. The work and product is guaranteed and they will come out to take care of any concerns. We didn't have to go to a bunch of stores to pick out a sink, faucet, countertop and tile, it was all done in our home.

The installation took two days, as expected, and everything went well.  The installer was timely and professional, and I haven't had any problems with my countertops at all.

They were fast, efficient and the counters looked beautiful.

The prep work and removal was perfect, but then it ended badly. They damaged my cabinet to level their counter tops. I asked them to come out and he set a level down to prove that the countertops were level and wouldn't let me talk. When we asked for a supervisor to come out, the tech spent a half hour in his truck and then said the damage was done prior and was our problem, not theirs. We sent a letter to the corporate office and they said the same thing. We had to pay a cabinet maker to come out and repair the damage as best he could. The damage was caused when the spacers they used to level the countertops smashed down the cabinet and damaged the doors so that they were uneven and wouldn't close.

GRADE RAISED NOVEMBER 2015. PLEASE SEE HIGHLIGHTED TEXT BELOW

We replaced inexpensive laminate with solid surface countertops with an integrated sink several years ago. Solid surface was a poor choice in our busy kitchen. The counters scratched easily and the dark colors we chose made sure they were all visible. The sink required a lot of work to keep it from staining. We were looking for something to replace these counters after just a few years.
This time we took much more time and investigated concrete, granite and quartz because of their reputations. We wanted a quality stainless steel sink and new fixtures as well. Our kitchen is still a busy place and the counters are heavily used. After a thorough examination we chose quartz for our new counters.

Our solid surface counters came from a contractor we found at a home show. This time we decided to go through a company we know and trust- Costco- and their local subcontractor is Floform Countertops in Kent. The sales rep who came to our home was well versed in his products and answers to our questions without needing to get back to us. He was even quick to respond the next day when an additional question arose and we called his cell phone.

About a week later another Floform employee arrived to take precise measurements. We were then told of approximate install dates. The existing counters would be removed one day and the new ones installed the next. Floform met the dates they had promised. The old counters were removed with little hassle (other than our need to clear out the cabinets and move the refrigerator). This process was a one-man job and took about three hours. The next day the counter install crew of 2 was at our home at the time promised and had their work done in just over two hours. A third employee showed up later to hook up our sink and  disposal and dishwasher and stove.

And it was the stove that caused the only problem with this project. We have a downdraft fan oven/cooktop unit installed in our island. The fan has two speeds and has worked perfectly for many years. After the install was complete the worker who connected everything did something to the stove electrical connection such that the fan only had one speed. We called our sales rep and he came out the next day to confirm the fan was supposed to have two speeds but no longer did. Floform sent another worker out who hooked the fan up properly so that both speeds are working, but in the process he somehow disconnected the fan motor from the stove itself. The fan runs on its two different speeds but did not pull steam or smoke down anymore. There was a connection between the fan and stove before Floform did this work. Then there was not. Floform told us this isn't their responsibility.

The contractor who installed the solid surface countertops years ago faced the same need to make sure the fan and stove were connected when they put the stove back. They apparently solved the problem with duct tape. That certainly wasn't the best approach. But they did more then Floform has agreed to do. We had to hire an installer from the store where we bought the stove to come out to connect it properly. It took a crew of two about 20 minutes. They charged us $160. While we are pleased our stove now works as it did before Floform installed our counters, we are not pleased with Floform's performance. Granted, downdraft stove/cooktop combinations probably aren't that common and are a bit more work to move than a standard range. A far better course of action would be to tell a customer up front that something in a particular kitchen might be more difficult. Arrange to have an installer available who can do the work. Tell the customer in advance that there will be an extra charge for this. It shouldn't come down to the customer to finish the work the contractor left undone.

In early November, 2015, about 4 months after the counters were installed, we received a call from the sales manager of Floform. He said they had been reviewing our installation and comments they had received from people they had given our number to for reference purposes. I had talked to two people who were considering countertops from Floform. In both cases I praised the product and the sales representative and the crew that removed the old counters and installed the new ones. I also clearly noted the problem we had with reconnecting our downdraft stove and gave the potential customers the same advice I gave here: make sure you point out anything unusual to the sales rep and the measuring technician so you don't get surprised like we were.

The sales manager said "this is not how we do business." He apologized for the problems and sent us a $300 Costco gift card. We were only out $160 to hire installers to reconnect our stove, so this was a particularly nice gesture. The sales manager did not ask us to change our Angie's List review or what we say to referred potential customers.

My advice still stands, be sure to point out anything that might be unusual in the room where you are having counters installed. But given this unexpected follow-up response from Floform to go beyond our expectations of them, I have raised their grades in this review.  

Floform sells a good product in Cambria quartz countertops and they were easy and pleasant to deal with up until the issue with our range. If your project will involve an unusual appliance or electrical or plumbing connections that may be unique, be certain you pin down the sales rep and the measurement guy and the installers about exactly what they will and will not do.

We love the countertops. They are everything we thought they would be and we love having a quality sink again as well.

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Floform stepped into a messy situation as countertop installer #2 and acted speedily.  
     We'd specified exactly the countertops we wanted in our remodel contract and that is what the contractor thought he prepared his pricing based on.    Our general contractor had told the countertop installer he sought bids from what we wanted.  He reasonably assumed they bid based on providing the correct products.  To make a long story short, we believe that company tried to do a bait and switch.  We didn't know they were not Cambria distributors until the day their measuring guy came to our house along with his samples of other brands...   My husband and I  gave the other brands a solid 2nd look but nothing was close enough to the lovely sparkly Cambria Whitney to change my mind, even though I knew it would delay countertop installation for possibly weeks or a month or more.  Grrr.  
     I researched and found there is only 1 certified Cambria installation company in Washington State (plus 1 in B.C. and 1 in Oregon were the next closest.)   Who knew?!?  My contractor went to work getting things handled by Floform.  It felt to me like they provided expedited attention to our situation.  I think we only had to wait another 15 days or so for installation, with the measurements appointment happening fairly swiftly, too.  
     They provided the correct Cardigan red for my husband's special prep area as well as the Whitney everywhere else.  Whitney is even more dazzling/special when installed in larger pieces than the small square sample I'd been loving.  The installers were on time, worked diligently, had minimal adjustments to make, and cleaned up.  Couldn't have run any smoother.
.S.   I do not know what FloForm actually charged my Contractor, hence the $00.00 above.  I do know the evil 1st installers had not  bid based on supplying a high end product like Cambria.   My husband and I did not feel the contractor was solely to blame for relying on a company he'd worked well with in the past.  Thus, we offered to pay the amount by which our remodeling contract would have increased if the correct bid based on Cambria Quartz had been there in the first place.   Our contractor asked if $1000 more was acceptable.   We said yes.  (I am confident the price difference would have been more than $1000 and appreciate him shouldering some of the price gap in addition to all the headaches/time getting the new installer on board.)  
     NOTE:  Costco offers Cambria quartz, among others, for its kitchen countertop program.  It gets installed by FloForm.  I don't know what it would have cost if we'd gone through Costco but you might check it out.

Very well.  We found them through Costco actually, but read reviews on angieslist before deciding to go with them.  They have a nice showroom in Kent with a large selection.
From start to finish, the process went very smoothly.  We are very happy with the product.  The quartz is a little more expensive but unbeatable quality!  The installers did a great job too, installing them onto old kitchen cabinets in a 100 year old house.  They are perfectly level.  Later, I had to have them come back out to cut one edge so we could fit in our new refrigerator.  They were prompt and professional during that experience, as well. 

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We purchased new Cambria countertops, full glass tile backsplash (even surrounding window) and new Blanco sink through Costco. We also did the tile on the adjoining family room fireplace. I got 6-7 quotes and going through Costco was the best option by far.
The in-home quote was instant and thorough. Scheduling was convenient and timely. We had some concerns after the initial install but Floform came out not once but twice and addressed everything to our complete satisfaction. There are no seams on our island, but 2 seams on the surrounding countertops and they are barely noticeable even though it is a solid light color (Clyde Cambria).
They always did a good job of setting up to protect the floors and cabinets and cleaned up. They showed up on time, when scheduled, and gave me a call when they were on their way. Both Laurie (scheduler) and Kelly (tile designer) were great to work with and Jason (install manager) is so meticulous and really knows his stuff! Both Paul and Greg (tile install) were also fabulous and were patient as we were pretty picky about how the mosaic backsplash tile was laid out. The only person I wasn't totally impressed with was the one who hooked up the plumbing and range.
We will not hesitate to use Florform again when we are ready for new countertops and tile backsplashes in our 3 bathrooms. They did a good job start to finish and whenever we had a concern, they completely resolved it.

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Everything went as we were told it would.  The arrived on Monday, on time and throughout the week took care of everything in a thorough professional manner.  At one point a lead came out to evaluate a problem and provided a solution that was implemented on the spot with regard to the counter and backsplash tile placement.  All of the men who came to our home were pleasant and I would highly recommend Floform. Additionally, the up front process to determine what color/patter/surface to chose was very good and we love the way our kitchen looks.  If I had any questions during any part of the process the office staff was immediately responsive and helpful. We booked our work through Costco and they use Floform as their vendor.

Called for a quote and got it in a few days. It was lower than most other quotes we got. Scheduled appointment for measurement and a week later for installation. The seam had little issue but they were responsive and came back to fix it. Overall I'm happy with the product and the work.

Our kitchen remodel began July 9th and was supposed to take approx. 5-6 weeks. I had decided to go with quartz counter tops after researching all of the options. I went to Floform's showroom in Kent which is beautiful and fell in love with a Cambria Quartz--apparently they are the only company who handles this line. I picked out the quartz I wanted.. Everything was going fine. They had come out to measure and set the install date for Aug. 6 and I even called Floform the friday before to find out the window of time when the installers would be coming. On monday the day before the install my contracter gave me the bad news--Floform was not going to install on the next day and it would be delayed until at least Sept 6th. They gave no reason and just said that they didn't have my product but if I wanted to choose a different pattern they would expedite the other one if they had it in stock. Being that I already had the tile for my backsplash and it coordinated perfectly with the quartz I had chosen--there was no other choice but to wait. Luckily my contractor put in temporary countertops and connected my sink so I would not have to be without a kitchen for another month!
Since Floform is the only distributor for Cambria -they have you at a disadvantage. Even with this long delay they wouldn't make any concessions. I love my new counter tops but beware!

They took out all of the old fixtures, and replaced everything. They're real good, and they did a real nice job!

Everything about this project was a disaster. They told me they could bid my job and put in granite in four days. That didn't happen. They bid it and put in the FIRST counter tops two weeks later. They broke the counter top for the kitchen island, they mis-measured two of three other tops in the kitchen and another in the master bathroom (couldn't close the bathroom door). They also scratched my brand new cabinets when trying to put in one of inaccurately measured kitchen pieces. A week or so later (remember this job was supposed to be finished in four days -- it actually took more than a month) they put in all new counter tops in my kitchen -- this is about 90 sq feet. One of those pieces was wrong, they came back a week later, replaced that piece, it didn't match, came back about a week later and replaced all of the kitchen countertops (THIRD time all new countertop in kitchen). They really wanted to do this and I had a contract with 50% down so I had to continue with the job although I wished they had just removed all of the countertops and refunded me my money. FOUR times I had my kitchen sink removed and of course a plumber (separate charge) had to put the under counter sink back in. For Floform's credit, they did pay for all but one installation of the sink in the kitchen., we just ate out a lot. FINALLY the job was completed. The countertops are beautiful and I've received many complements. Kitchen floor tile were broken during the kitchen remodel, no one claims (of course) responsibility for this. Tile is no longer available and surface area for matching tile to be replaced is around 900 sq. ft. Looks like I'll eat the cost of replacing this which will be several thousand dollars. (Can't prove that it was Floform guys, cabinet guys, electrician, or plumber -- just know it wasn't me or my 84 year old husband).

The Fineline price when working with their representative through the Costco program was too high.

The Fineline rep seemed more interested in steering towards choices that were easy for Fineline.

The fabrication people (templater, cutter and installation) did good work but seemed overworked.