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Distinctive Audio & Video

Founded 2008 • With Angi since May 2014

4.6

(3) Verified Reviews

Business Details

Phone Number

Address

27709 149th Pl SE

Kent, WA 98042

Description

Hi My name is Nathan Wohlers the owner of Distinctive Audio & Video. I started Distinctive Audio & Video in 2008 because I have always believed that customer service and customer relationships should be number one in business. We are a small shop that both installs and services: Security systems, security camera systems, central vacuum systems, lighting control, motorized shades, whole house audio, home theaters, home automation, data/cable wiring, etc. We work in both new construction and remodel homes in and out of state. We are licensed bonded and insured and also have a specialty insurance for the state of Washington for installation of security systems/cameras. Please feel free to call me directly with any questions. Thank you...

Verified Reviews

A few reviews for this pro...
1.0

10/01/2015


Adam T.

From a solving the problem point of view, Distinctive never did a thing (beyond initial estimate) except keep me waiting for weeks at a time. I suspect the job size was simply not big enough to warrant their attention. I understand that, but it would have been helpful if Nathan had simply said they don't do small jobs at the outset. But even worse, the weeks of getting strung along, waiting for a call, not getting a call, wondering if I'd ever get any networking service or not, was a ridiculously poor demonstration of professionalism.

Description of Work
Although the initial contact with Nathan was very professional, the company refused to schedule a time to complete the work. Over and over, I was given new dates or reasons why they were not able to do the work. His last statement of "we're really interested in your job" felt the exact opposite. The several weeks of silence since then certainly confirms my view.

Category home theater design

Service Provider Response

Hi this is Nathan with Distinctive Audio & Video. I don't necessarily agree with the customer's statements because the fact is we waited for a few months with no response from him after I had provided him with an estimate. I made it very known that we were very busy and needed to know fairly quick a time and date we could start. The funny thing is we were doing a project 2 houses down from him and worked there for a year off and on as the project progressed. I am not here to make excuses and feel its important to know both sides of the [Member Information Removed]. But at the end of the day the customer truly is number one and I failed to follow through with the project and was unprofessional.
5.0

11/25/2014


Steven M.

Everything has been going well, and I've really enjoyed working with the company. Nathan, the owner, is very conscientious of budget constraints, he doesn't try to upsell, and he always responds quickly to any issues. Ultimately, he's very professional, and I'd highly recommend his services to anyone.

Description of Work
They installed my home's audio/video system and alarm system.

Category home theater design,home security systems

5.0

10/17/2009


Steve B.

He is very good. I would recommend him. We interviewed 5 different companies before choosing him. This is one of the systems that always need to be fine tuned so he has come back 3 or 4 times for it. A lot of companies don?t provide that kind of a service after you pay them. This is not one of the systems where you put in and you are done with it forever. It needs a lot of tune up work. He has come back for every little thing. Every once in a while if he has not heard from us he calls to check how it?s going. The problem with the system is that we are getting interference from other units within this building. He is trying to sort those out for us. It?s not something he has caused.

Description of Work
Distinctive Audio did a retrofit for an entire radio controlled audio visual system in July.

Category home theater design

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    Business Highlights

    Emergency Services OfferedEmergency Services Offered
    Licensed
    Trade License Number
    DISTIAV923B5
    Bonded
    Insured
    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.
    General Information
    Free Estimates
    Yes
    Eco-Friendly Accreditations
    No
    Payment Options
    Visa, MasterCard, American Express, Discover, Check
    Emergency Service
    Yes
    Warranties
    Yes

    Services Offered

    Security Systems, CCTV Systems, Audio & Video, Central Vacuum Systems, Home Automation, Home Theaters, Lighting Control & Motorized Shades.

    Services Not Offered

    Electrical Work

    Frequently Asked Questions & Answers about Distinctive Audio & Video

    How is Distinctive Audio & Video overall rated?

    Distinctive Audio & Video is currently rated 4.6 overall out of 5.

    What days are Distinctive Audio & Video open?

    Distinctive Audio & Video is open:

    Sunday: Open All Day

    Monday: Open All Day

    Tuesday: Open All Day

    Wednesday: Open All Day

    Thursday: Open All Day

    Friday: Open All Day

    Saturday: Open All Day

    What payment options does Distinctive Audio & Video provide

    Distinctive Audio & Video accepts the following forms of payment: Visa, MasterCard, American Express, Discover, Check

    Does Distinctive Audio & Video offer free estimates?

    Yes, Distinctive Audio & Video offers free project estimates.

    Does Distinctive Audio & Video offer eco-friendly accreditations?

    No, Distinctive Audio & Video does not offer eco-friendly accreditations.

    Does Distinctive Audio & Video offer emergency services?

    Yes, Distinctive Audio & Video offers emergency services.

    Are warranties offered by Distinctive Audio & Video?

    Yes, Distinctive Audio & Video offers warranties.

    What services does Distinctive Audio & Video offer?

    Distinctive Audio & Video offers the following services: Security Systems, CCTV Systems, Audio & Video, Central Vacuum Systems, Home Automation, Home Theaters, Lighting Control & Motorized Shades.

    Are there any services Distinctive Audio & Video does not offer?

    Electrical Work