Central Fence & Deck

I called multiple times and left a voicemail but never received a reply and wasn't able to get an estimate for the project.

I got quotes for the exact same brand, style and height fence from 5 different companies. Prices ranged from a high of $33,000 to Central's bid of just over $11,000. In the end the bill was a couple hundred higher because of unforeseen miscellaneous costs. I gladly paid them. Work started late December 2016 and they worked through January, even in the snow. Workers were on time, courteous and hard-working and the work they performed was and still is METICULOUS. I've waited this long with a review to make sure the fence held and it has. These guys are precise. When you eyeball the posts, even now - nearly 10 months later - they are all in the same line and plane. Absolute perfection! They even custom welded part of the driveway gate because our driveway is at a slope; they did not charge for that (while they definitely could have) We continually get comments from passersby about how well it looks.

Called on 7/21/17, but the voicemail box was full, so I submitted their online form. After a week with no response, I called again and this time was able to leave a voice message, but it has now been nearly a couple months and I have yet to receive a call back from this company.

it went great and wonderful. I love this company

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I got an immediate response to my initial inquiry to set up a time and date for an estimate on fencing. It was all downhill from there. No one showed up at the scheduled appointment time, no phone call. When I contacted them about their no-show, I received no response. 

( they showed up and produced an acceptable bid with acceptable language) Kyle bid the job and tear out.  Kyle built the structure. A team of workers completed the finished work. I did address any construct/ board cuts that I thought were not quite right ( not many ). The team was very quick and responsive to reworking or explaining and provided good quality finished work.  the timeframe was influenced by supply such as: the glass inset is ordered, measured and supplied by a glass company. I am very pleased with the finished product. I am very pleased with the effort made to provide me materials options/choices at a reasonable price and a company that listened and addressed my issues promptly.  

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I could not get Renn to commit to a start date.  He gave me one excuse after another this went on from May 22 2015 till July 27, 2015 till he finally admitted that he was over  his head and did not know what he was doing, at that point I found a different contractor. I will never get back the time I wasted with this provider.

I tried contacting this company twice to get an estimate to replace existing fencing.  I got no reply whatsoever.

The fence is still standing and is of adequate quality, but below were my complaints to the contractor and he refuses to address any of them.
      -Reimbursement to me for the cost of the paint which you will be receiving from paint company.  ( I originally asked to have a protective product painted on my fence that would maintain the original beauty of the wood, but would also protect it and keep it from greying.  By March 2015, I had large portions of my fence that were grey.) 
        -Filling in the areas on my fence that a dog can get under. 
        -Re-painting my fence. I told him I would pay only his cost. 
        -Replacing a few boards that had  become twisted. 
        -Placing additional nails in loose boards. 
The owner came out to inspect my fence in May of this year and has taken no action to rectify the problems discussed at that time despite repeated requests from me in the form of phone calls, emails and a certified letter.
I contacted WA State and was told this contractor has several complaints against him.  He had no complaints against him when I contracted with him to build and paint my fence.

Actual conversation through Angie's List message system.
Jim
7/12/2015
I need a wooden fence
post replaced so my gate works again. Can you do this work? I have been trying
to get someone to do this but nobody wants to work on a small job. Small jobs
lead to bigger jobs and since I am disabled, I have to pay somebody to do the
physical jobs. Thanks, Jim
 
Central Fence & Deck
7/14/2015
where about are you
located? we could stop by and do it really quick and soon if we are nearby or
if you are close to our shop in Puyallup
 
Jim
7/14/2015
XXXX 84th XXX XX X,
Spanaway 98387
 
Central Fence & Deck
7/14/2015
okay, I can have someone
stop by Thursday or Friday to do that for you it would cost $100 just to cover
materials gas and labor. how tall is the fence? and is it a normal 4x4 pressure
treated post or is it a 6x6 pressure treated post?
 
Jim
7/14/2015
Give me a cell number to
send you pics of the post
 
Central Fence & Deck
7/14/2015
206-356-9904 that's my
Cell phone, My name is Renn
 
Jim
7/14/2015
Did you get the pics?
 
Central Fence & Deck
7/16/2015
I did not, perhaps I was
in a bad data reception area when they got to me
 
Central Fence & Deck
7/16/2015
though I do believe I
can have a crew stop by on Monday or Tuesday to replace the post. if that works
for you let me know thanks Renn
 
Jim
7/16/2015
Monday will be fine.
 
 
Jim
7/16/2015
When you know an exact
time please let me know so I can be sure to be home
 
Central Fence & Deck
7/16/2015
will do. though ball
park it will either be first thing around 9am or at the end of the day around
4pm. but ill let you know for sure
 
Jim
7/16/2015
Thank you
 
Jim
7/19/2015
Please let me know first
thing Monday morning when you were going to be around here so I can make sure
I'm home
 
Central Fence & Deck
7/20/2015
i will be there at 11am
if that works for you
 
Central Fence & Deck
 
7/20/2015
actually my mistake my
guys cant be there till tomorrow
 
Jim
7/20/2015
Time??
 
Central Fence & Deck
7/20/2015
in the morning around 9
 
James Bowlin
7/20/2015
Great! See you then.

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it was difficult to get a response initially from them, but the work was completed on time, in a professional manner, and the quality was excellent. my neighbors split the cost of our shared fence, and when they saw the workmanship, they hired Central Fence that day to do the rest of their fence (over 90').

There was miscommunication early on during the appointment process, but once we agreed on scope, they were very professional and provided me with a fair price.  Work and craftsmanship were good and they even went the extra mile in making sure everything that the City of Kent needs for the permitting process were satisfactory!  Will use Kyle and his team again!  Thanks!

Not professional, Kyle did not respond with sketch, estimate, or anything except a lame excuse.

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Far exceeded our expectations.  Excellent workmanship and quality, conscientious, prompt and friendly.  Will definitely use again.  Other neighbors are already contacting Central Fence & Deck for their home projects.

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