California Closets - Seattle

Our experience with California Closets in Washington state has been an unmitigated disaster. To begin with, they attempted to install a unit on our wall, which failed miserably and resulted in significant damage to the wall itself. (there are about 20 large holes, and they also broke through our kitchen closets) This left us with an eyesore and we must stay in a room with a damaged wall for the foreseeable future. We are still waiting for California Closets to determine that the unit might not be installable and we no longer want to work with them. To add insult to injury, they are now subjecting us to a review before the refund process. They claim they need to conduct "extra investigations," which only adds to the burden of this entire ordeal. This happened in our bedroom and their assumption is that we have to accommodate their process from a mistake that they made. It feels like they're trying to wear us down, making the process as inconvenient and frustrating as possible. Our experience with California Closets (in Kent, WA) in Washington has been a nightmare. If you're considering their services, I would strongly advise you to look elsewhere for a more competent and reliable option, as this has been an incredibly disappointing experience.

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