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The Personal Touch Cleaning Inc.

House Cleaning, Animal & House Sitting

About us

We are a locally owned, residential and commercial cleaning company. We have been in business for 25 years. We pride ourselves on providing a quality cleaning to your home or office. In addition to home and commercial cleaning we offer in home pet sitting. We offer a free estimate of our services for your home or office.

Business highlights

36 years of trusted experience

Services we offer

Complete home or commercial cleaning.

Amenities

Free Estimates
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.823 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
87%
4
9%
3
4%
2
0%
1
0%


Rating CategoryRating out of 5
quality
4.7
value
4.6
professionalism
4.8
responsiveness
5.0
punctuality
4.8
Showing 1-23 of 23 reviews

Sharon M.
05/2021
5.0
house cleaning
  + -1 more
I was very impressed with the cleaning preformed by Linda & Angelica. Everything was cleaned and vacuumed as discussed with Hollie during her walkthrough and cost estimate visit. Plus the ladies completed my house in less time than I thought possible! I'll be a client for the foreseeable future! Thank you so much for helping a disabled, older lady!
Description of Work: House Cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Judi H.
09/2020
5.0
pet sitters
  + -1 more
We were so very pleased with how our entire house was cleaned! It is safe to say that we will have cleaning done by Personal Touch cleaning on a permanent basis!
Description of Work: While house cleaned

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

phillip J.
02/2019
5.0
house cleaning
  + -1 more
very satisfied carpet not cleaned yet it will be done later
Description of Work: window cleaning, dusting, carpet cleaning

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Linda P.
10/2017
3.0
house cleaning
  + -1 more
I have used Personal Touch for more than 20 years and had been generally satisfied up until a couple of months ago. I don't know if they've grown too big or if their training is now inadequate or if they've just become complacent since I've been a long time customer but their recent services have been marginal at best. I am now looking for a new service because despite a couple of calls to alert them of deficiencies the quality has not really improved. My most recent cleaning resulted in me having to remake two beds because the sheets were tucked into the wrong end (who doesn't know to tuck the sheet into the bottom of the bed, not the top?) or the finished edge of the top sheet was at the bottom of the bed instead of at the top. And the last cleaning, I don't think they did more than swifter my hardwood floors since there were still water spots from where I had carpet cleaners in the week before. Makes me wonder if my bathrooms are being thoroughly cleaned and sanitized or if they're just doing a quick sweep and wipe down there, too.
Description of Work: Bi-weekly Housecleaning

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0


Response from The Personal Touch Cleaning Inc.
[Member Name Removed], Thank you for the feed back. We appreciate all forms, even the negative. It is always a wonderful way to improve our training program. I appreciate your frustrations, being a client since April of 2005, I can only imagine how disappointed you must have felt with the last cleaning. We are sorry you left our services without the opportunity to correct the cleaning errors. I am happy we were able to give you a credit for that particular cleaning. Thank you again. Best wishes. The Personal Touch Cleaning

Liz G.
07/2016
5.0
house cleaning
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Heidi L.
02/2016
5.0
house cleaning
  + -1 more
.
Description of Work: Deep cleaned empty house to sale. |

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$156

Peter J.
12/2015
5.0
house cleaning
  + -1 more
unknown
Description of Work: I had them do a one-time thorough cleaning of most of our house. It was a surprise birthday present for my wife. I asked for a top down cleaning, meaning to dust and remove any webs from the edges and corners of the ceiling; dust the trim of all windows; dust all vertical blinds; Clean counters. Vacuum or dust floors in all but the master bedroom and bathrooms; dust all furniture. Two ladies were sent out. One did not speak English which meant my instructions had to be relayed between them They each worked for three hours and did an excellent job of cleaning what they were told. They also dusted three ceiling fans. When we need another cleaning I will call them.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$165

Response from The Personal Touch Cleaning Inc.
[member name removed], thank you for the wonderful review. We are so pleased that you are happy with our services. We look forward to taking care of you and your home in the future. The staff from The Personal Touch Cleaning Inc.

Melinda D.
10/2015
5.0
house cleaning
  + -1 more
unknown
Description of Work: Cleaned home while I was recovering from surgery. Very thoughtful, responsive, and helpful. Would truly use these people again even if I wasn't recovering.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$180

Lygia V.
09/2015
5.0
house cleaning
  + -1 more
unknown
Description of Work: Cleaned a 3 bedroom 1 bath apartment. Everything went very well.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Greg O.
01/2015
5.0
house cleaning
  + -1 more
unknown
Description of Work: They are currently contracted to clean my office. They are very thorough and have cleaned areas previously overlooked by our last cleaner. They clean after hours so as to not interrupt my business. They are very professional and courteous. The bid was detailed and addressed exactly what was covered.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$96.5

Mindie S.
12/2014
5.0
house cleaning
  + -1 more
unknown
Description of Work: They clean my house. They always work with me and my schedule changes.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$104

Faye N.
10/2014
4.0
house cleaning
  + -1 more
unknown
Description of Work: I asked for deep cleaning and got superficial cleaning. The charge was $55.00 per hour for 2 people. They did a great job on the shower and toilets...but only average on everything else. They dusted, vacuumed and cleaned the hardwood floors. They used my supplies and I was told they would provide all products. They gave me a discount of $100. when I protested and I appreciated that - however, I have had a cleaning lady who cleaned just as well for $15.00 per hour. Nice people - professional - but I wanted the top of the refrigerator cleaned - top of the microwave - all open shelves cleaned - front of cabinets clean - and all countertops cleaned. That did not happen. I don't remember the date of the service but it was mid-September. And I paid $175.00+/- after the $100 discount.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0


Michelle M.
07/2014
5.0
house cleaning
  + -1 more
unknown
Description of Work: General housecleaning. A great job was done.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$26

Nancy S.
07/2014
5.0
house cleaning
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Mary C.
06/2014
5.0
pet sitters
  + -1 more
Personal Touch has been my pet sitting service for nearly 8 years. They are great! They are always there when I need them. They do more that just care for my cats. They really do basic house sitting. Highly recommend them!
Description of Work: Pet care and more.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$15

Mary D.
05/2014
5.0
house cleaning
  + -1 more
The girls were very professional and sweet. They worked very hard and did an excellent job!
Description of Work: The girls cleaned all the rooms in the house and there were alot.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Sigurd L.
05/2014
5.0
house cleaning
  + -1 more
It was really, really good. The tenant was really happy with it and I was happy with it. The only thing the tenant wasn't happy with was that it wasn't a restoration company. They did a great job. I would rate them high. If I ever need to have service again, I would call them back. They will be on top of my list. The cost was $55 for 2 hours. I thought it was very reasonable. In terms of responsiveness, they came in that same day. I can't imagine if there was any deficiency. The only deficiency was that the tenant wanted a restoration company. It was just great and I would recommend them highly.
Description of Work: I used Personal Touch to clean the apartment. The sewer line kind of blew and it ruined the carpet so I used them.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$55

David A.
02/2014
4.0
house cleaning
  + -1 more
Very good job.
Description of Work: Hired for a top to bottom spring cleaning planning to hire again. Spent 11 man hours between 2 cleaners.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$225

Katherine M.
07/2013
5.0
house cleaning
  + -1 more
They come in the afternoon, as I request. When I call the office a real live person answers! They always listen to my needs, and are professional and kind. I love coming home to my clean apartment! It is nice to find someone reliable. I have been with them for years. And as the name implies, they do add a personal touch.
Description of Work: clean my apartment

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Patricia H.
05/2013
5.0
house cleaning
  + -1 more
I use them on a regular basis. I've been using them for about a year. I have a 4,300 square foot house. There is one particular person that I like that comes. If she is not available, I don't have anyone else. I wait until she is available. She is exceptional. She is thorough and for some reason, she likes cleaning. That makes the job that she does better than other people for some reason.
Description of Work: I use Personal Touch for housecleaning every two weeks.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Carla M.
05/2013
5.0
house cleaning
  + -1 more
They did a excellent job. I replaced them with another local franchise cleaning company and Personal Touch is less expensive and they did a much better job. I would highy recommend them! I can not say enough good about them. When the 2 gals came to clean my house and the outdoor kitchen their superviosr came on both occasions to make sure everything I needed was being done.
Description of Work: Cleaning of my house which is 5,000 sq. ft. and they also cleaned an outdoor gazebo with a kitchen, etc. and they did a fantastic job! They will be continuing to clean my house every two weeks and alos when neded my outdoor areas.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$156

ECM A.
08/2012
5.0
house cleaning
  + -1 more
I first had the pleasure of having Personal Touch come to my home wayyyy back in the 90s. I was leery at first, having never hired a team to clean while I was not there. The smile on my face when I got back from work that day is still in my heart. My home sparkled and my shoulders dropped. What a relief not to have to work all weekend!! The name Personal Touch truly represents what this business gives to the people who have hired them. Oh one last thing: I trust them. That's huge.
Description of Work: General house cleaning; kitchen, living areas, bathrooms, bedrooms. Clean, dust, vacuum, mop, polish. Extra little things (bathroom medicine cabinet shelves cleaned) when time permitted. Too many extra little "personal touch" things to mention here, but that one stands out for me. :^)

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Linda P.
01/2011
5.0
house cleaning
  + -1 more
We have been using Personal Touch for more than 10 years. They are very responsive. On two occasions I was dissatisfied with the quality of the cleaning and they sent someone out to correct the problem the very next day. On two other occasions, an item was inadvertently broken during the cleaning. Personal Touch took care of obtaining a replacement without any hassle. Many times the management has called to check to make sure the service was meeting my needs and I know that they periodically send a supervisor out to check on the cleaning while it is occurring. Although the service usually is performed when I am at work, the few times I have been home when they arrive, the housecleaner is always friendly and courteous.
Description of Work: Personal Touch has provided housecleaning services for us on a bi-weekly basis for more than 10 years. They clean all floor services, both carpeting and hard surfaces, thoroughly clean all surfaces in the kitchen, including the interior of the microwave, wipe down ceiling fan blades, light fixtures, windowsills, etc. They clean the glass on slider doors and thoroughly clean the bathrooms, change the sheets on the beds, and, of course, dust. Although they also will clean out the refrigerator and the china cabinets upon request, I have never utilized those services.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$105

    Contact information

    6855 W Clearwater Ave. L, Kennewick, WA 99336

    personaltouchjanitorial.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    Closed

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    House Cleaning,
    Animal & House Sitting

    FAQ

    The Personal Touch Cleaning Inc. is currently rated 4.8 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Saturday: Closed

    The Personal Touch Cleaning Inc. accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    Yes, The Personal Touch Cleaning Inc. offers free project estimates.
    Yes, The Personal Touch Cleaning Inc. offers eco-friendly accreditations.
    No, The Personal Touch Cleaning Inc. does not offer a senior discount.
    No, The Personal Touch Cleaning Inc. does not offer emergency services.
    No, The Personal Touch Cleaning Inc. does not offer warranties.
    The Personal Touch Cleaning Inc. offers the following services: Complete home or commercial cleaning.

    Contact information

    6855 W Clearwater Ave. L, Kennewick, WA 99336

    personaltouchjanitorial.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    Closed