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CUSTOM HEATING & COOLING LLC logo

CUSTOM HEATING & COOLING LLC

Electrical Baseboard or Wall Heater - Repair, Central A/C - Install, Central A/C - Service or Repair,

About us

Throughout the changing seasons, keep your loved ones and yourself comfortable, while adding value to your home. We would like to offer our services to keep your existing air conditioner/heat pump, furnace, Coil, and Air Handler working at its best. If it is found that your system is in need of replacement, we offer fair and competitive pricing. The fact that we are a small company, with low overhead, allows us the freedom to extend the savings on to our customers. Authorized Dealer for Goodman Heat Pumps, our units come with a 10year parts/1year labor warranty. "WHERE QUALITY, COST AND SERVICE STILL MATTER" Call us today to schedule an appointment. We look forward to doing business with you.

Business highlights

Emergency services offered
20 years of experience

Services we offer

Coils, Commercial/Residential HVAC New Installs, Furnaces, Heat Pumps, Replacements, Service All Makes and Models of Ptacs, Upgrades

Amenities

Emergency Services

Yes

Accepted Payment Methods

  • CreditCard
Reviews
3.02 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
50%
4
0%
3
0%
2
0%
1
50%
Showing 1-2 of 2 reviews
Sandra P.
Feb 2017
1.0
$150
My experience with Custom Heating and Cooling was terrible. Our furnace had quit running in the morning and we needed to determine the cause. We contacted Custom by phone as he was listed on Angie's List and were quoted a price of $70 for a troubleshooting call. Josh Bryant said he would be here in a couple of hours. It was late in the afternoon when he arrived and it took about 10 minutes to determine the blower motor had burned out. It was still under warranty, so Josh contacted the manufacturer while he was still in our driveway and learned there was no warranty registered. We said we needed to contact the original installer to determine if, in fact, it was still under warranty. Josh left our driveway at 5:02 p.m. We learned we had to go through the original installer and the warranty was good, but we had to go through them, so we wouldn’t be able to use his services. We received his bill for $150.92 in a couple of days. We called his office and said we were quoted a price of $70, he insisted he had to spend lots of time on the phone and he called at our place after hours so he wanted time and a half. His response was very belligerent, and said if we refused to pay he would turn us over to a Collection Service. I wouldn’t recommend this Jerk to anyone.
Response from CUSTOM HEATING & COOLING LLC
"Mrs.[Member Name Removed]: I am sorry for your misunderstanding on our fees, but the $150.92 invoice didn't just cover the Diagnostic fee of $70 - but it also included all the time that Josh had spent running the numbers with Thermal Supply and finding out the previous company you used to put the system in did not complete the necessary paperwork for your warranty, and then he also spent the time trying to locate the parts for you as well and pricing. And it was actually the office staff your husband had spoke to about the bill telling me you guys were not going to pay the full amount only what you thought you owed. And I guarantee I was very pleasant on the phone and tried to explain in a very professional matter how our billing works. We are happy that you were able to resolve your warranty issue with the previous company and get your system back up and running."

Steve H.
Jan 2016
5.0
Yes, I recommend this pro
unknown

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

CUSTOM HEATING & COOLING LLC is currently rated 3.0 overall out of 5.

CUSTOM HEATING & COOLING LLC accepts the following forms of payment: CreditCard

No, CUSTOM HEATING & COOLING LLC does not offer free project estimates.

No, CUSTOM HEATING & COOLING LLC does not offer eco-friendly accreditations.

No, CUSTOM HEATING & COOLING LLC does not offer a senior discount.

Yes, CUSTOM HEATING & COOLING LLC offers emergency services.

No, CUSTOM HEATING & COOLING LLC does not offer warranties.