CARLSON'S HEATING & AIR

Highly professional, prompt, great service.

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They were very receptive to our ideas and were able to answer all questions about the design of the system that we wanted for our home.  We tried to ask all the questions before the project ever started to make sure all parties were on the same page and the process would flow quite smoothly.  We needed to have the heat pump removed a few days early to allow for another contractor the access to pour a new patio which we wanted to have the heat pump set on.  The first team arrived and removed the old heat pump and did it very professionally. Two days later the next team arrived, on time as promised, introduced themselves and looked over the project and commenced the removal and installation of the new air handler.  When that day was completed, we had a new air handler in place along with all the controls wired up and all ducting work complete.  Since we were waiting on cement to dry behind our home, the heat pump was delayed for two days.  Two days later the team returned and installed the heat pump and completed the installation and commissioned the system.  The provider arranged to have an electrician on site during the install each day to make sure all electrical work was completed in a timely manner.  A few short hours later and the work was complete.  We were very satisfied with the installation and look forward to many years of comfort and a good working relationship with this company.

Follow up Notes:
We were supposed to have a followup technician come out and inspect the installation.  The job was completed on June 6th and as of August 2nd, they have not come out to inspect the installation or to answer any questions.  With repeated contact, we were told that they are short handed and busy with service of faulty air conditioning.  To reach someone on the phone  has been hard. We were able to get a response by email and was told if the outside ventilation during severe cold or hot weather is of issue, then just shut it off.  We had it automated for a reason not to turn it off.  The moral to the story is if you have any questions that will need to be answered after an installation is done, do not pay the bill till everything meets your specifications.    If we had a do over, we would of changed who we used for this project.  Installation was great, customer service is lousy.

THE PEOPLE WERE VERY FRIENDLY AND CAME TO OUR HOME WITHIN A DAY TO ASSESS THE PROBLEM. THEY DETERMINED QUICKLY THAT THE FURNACE WAS OLD AND DEFINITELY NEEDED REPLACED. THEIR PROMPTNESS IN GETTING THIS REPLACED WAS WONDERFUL SINCE THE WEATHER WAS VERY COLD. THEY WERE GREAT.