HEMLEY'S SEPTIC TANK CLEANING

After they had to come out a couple times because we had more covers that needed uncovered Tony gave excellent customer service as well as office personnel .

Who knows what was actually done and what was not done. Switched companies due to the fact that we were unable to reach anybody in case of emergency. Turns out what Hemley's had been telling us all along was misinformation.

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While the service person who came out finally was pleasant, the office staff and scheduling was main problem.

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They were fabulous. They were absolutely and unbelievably topnotch. It did the trick. It was a huge project. They're an A+. It's a home that I built. It would have sold without me going to Angie's List and getting the number one people. I stood there and watched them do it. They worked for at least a day or two or three. They were extremely professional. I would recommend them.

Very unprofessional. They wrote down my credit card information wrong. Then the owner, Christy, called my business office and told them that they "need to speak with us because we owe them a lot of money." Unbelievable. I would definitely NOT recommend this septic service company. Find someone who actually gives a s*** about their customers. Sorry couldn't resist the pun. 

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I had e-mailed this company on 1/5 b/c my pump kept cycling off and on. The following morning (1/6) our alarm sounded for the pump. I was unable to get ahold of them through their emergency line (just got a recording); since no one picked up at their office (although it was 9:30 a.m.) I left a message on their voicemail. 45 minutes after I left a message, a lady called me back. Their technician was out within 2 hours and fixed the down pipe, which had broken. The technician was very courteous, seemed knowledgeable, and answered all my questions.  

The problem came when the septic alarm sounded again, this time at 1:30 a.m. (1/7, the very next day after they were here). At 7:30 a.m. (their posted time for opening)  I called, only to receive their voice mailbox. I tried again several times over the next two hours, each time getting voice mail. So I finally called to a different provider, who was out to diagnose and repair the problem (a broken float) within a few hours.

I dislike giving a negative review, and I especially dislike doing so when I know this is a small family-owned business. Such businesses often have to run on slim margins. However, it is a major problem when a website advertises an emergency number and then there was no one manning the emergency line (2 days in a row). Moreover, no one was apparently even in the office to take my phone calls over the first two hours (yesterday) or three hours (today) they were supposedly open. And although this company finally did call me back, it was at 10:30 a.m., three hours after my first attempt to call them. By then it was too late.

As it was I had to pay a new trip fee to the new company ($145) to diagnose and repair something that could possibly have been caught the first time.   

This is a perfect example of poor office practices on the follow-up ruining what had been decent customer service despite a few difficulties in reaching this company the first time. I would strongly suggest to this company that they hire a temp to cover their phones or get an answering service.

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Called for a septic cleaning, was scheduled within the upcoming week.  Scheduler indicated we'd be the first job of the morning, so to expect the driver at 9 or thereabouts.  At about 1030 on the appointed day, still hadn't seen the driver.  It was the day before Thanksgiving and we had a few other things scheduled to do before the holiday, so I called in, and the dispatcher apologized, told me th driver was finishing up an emergency call in Bremerton and would be on his way in about 30 minutes or less, with a 45 minute transit.  Driver actually arrived just over 45 minutes later.  Located septic, cleaned and pumped the tank.  Ryan was very professional, knowledgeable, and patient with all my questions about our septic system.  I like that the invoice has good notes/records for future service calls.   We definitely would use them again, and will probably switch to this company for our annual O & M contract.

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Arrived on time, was fast and efficient.  Worker was not unpleasant - did his job and was on his way.  Took notes for records so can find septic access in future should occupant not be able to find. 

hemsley personnel  were very professional and informative in all that they did.

I called in response to a mailing from the state regarding discounts offered for septic tank inspections/pumping.

I was able to get an appointment within 1 week of when I called.

The first man who came out helped find the septic via dropping a magnet down the toilet at no charge to me.showed me where it should be and did not discourage me from digging it my self (to save a few hundred bucks) Its the last time I do that I tell you it was a lot more work then I thought.

I decided not to use the discounts the state was giving as I did not want them in my business any more then they already are.

The next man who came out pumped the tank.  This was more difficult then usual as the septic had not been emptied in 30 years.

I opted to get a new pump as it was a matter of time before the 30 year old one would give out.  I also got risers installed so I would not have to dig or pay someone else to dig later on (which will be every 5 years not 30).

It all cost about  3000$.

They were very good about explaining all that they were doing.  What an education.

I did not feel pressured to buy.  They provided information    pros/cons    and allowed me to make the choice.

I would highly recommend this company.

 

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very professional, efficient, honest, but price was significantly higher than we expected.

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The technician was professional and very pleasant. A good experience in recovering from a less than desirable situation.

See above.