Five Star Cabinet Refacing

"I guess there was a misunderstanding. I did not go through all of the expense to change the name of my business over one marginal review. My company name was Kitchen Medics. I changed the name because I was getting too many calls for repairs. That is a service I do not provide. I always say that reface projects take from three to five days. This is stated on my site and paperwork. We took five days because we refaced the kitchen cabinets and installed a new laminate countertop with an under-mount sink. This is why the project was not done in three days. We leave the final touchups for the last day. If the job is inspected prior to our final inspection and clean up folks sometimes assume that items will be left undone. We take pride in our work and in how clean we leave the job site at completion. I am happy that my client was pleased with the work we did. Thanks"

"The completion of the reface project was because I had to return to cover the old cabinet color on the bottom of the cabinets and did not have the material on hand. This was not part of the original agreement. There is normally an extra charge for this service which I did not charge. My customer was happy with the final results of the reface project in the kitchen. The problem was with the family room project. I was given a $9600 budget to do the kitchen and family room. We were to remove and replace a wet bar and three bookshelves. One of the bookshelves sat on top of the wet bar and another was mounted on casters that opened to expose a hidden door. I explained that the only way to get accurate measurements for the new units was to remove the old ones. The homeowner did not want the old ones to be removed until the new ones arrived. The concrete below the cabinets was not level. This caused one of the shelves on top the wet bar to be 1/4" off. I went on to explain that I could not build furniture grade units and stay within budget. I had to modify standard cabinets and reface them. The problem was trying to get a production shop to do custom work that they normally do not do. It took three tries but they finally got it done. At the final inspection I went through the job and fixed everything that needed attention. I never leave a job undone unless I'm waiting for material I need for completion. I upgraded the material used for the bookshelves from beech to maple at no extra cost and gave the customer a $1000 discount to make up for any inconvenience."

"I offer a five year"No Hassle" warranty. I have not been given the opportunity to make things right. I've offered to work with my client and have not yet been contacted. My agreement contains the following statement, in part, with bold lettering. "Old countertops will be removed at customers request. Plumbing and electrical disconnects shall be homeowners responsibility. We will disconnect at customers request but shall be held harmless for any damages caused by disconnects and/or reconnects. * We recommend that reconnects be done by a licensed plumbing and/or electrical contractor". The countertop we installed was black so we used a color matched caulk. My installer was not sure if he should do the small area that did not have a backsplash as he was concerned about smearing it on the paint. When I went back to check out the leak I finished off the caulking and it did get on the paint. There is no way to smooth it out without touching it. We installed a new dishwasher and hooked it up to plumbing that had not been used for years. I disconnected the plumbing and discovered that the leak was coming from inside the wall. I then called my client at work to let her know that I could not make the repair. She told me that she would be home by 3:10 PM. I replaced the container with one that was twice as big as the one left to catch the water. I watched it for a half an hour and estimated that it would not fill in 2 hours. I did not have the tools to shut off the main water supply. When I arrived at the home the neighbor was there to open the door for me. The customer had told me that she was going to leave the key under the matt. I thought she had made other arrangements so I left the door unlocked when I left. I should have checked to see if the key was there before I left."

"We ordered bamboo doors from Elias Woodwork out of Canada. This is the only company that offers bamboo doors to the refacing industry is several colors. We were told that the doors would be done in 18 days and that they would cost $17 per sf. The cost ended up at $25+ per sf. I received my order confirmation on June 1st and we're still waiting. Part of the order was to be shipped on August 15 with the balance of the order shipped a week later. I have to depend on others to do what they say they will do. I can understand why the customer is unhappy. I am too. What the supplier does or does not do is out of my control. We live and learn. I can assure you that I'll never order from this company again."