
Blue Tile & Marble LLC
About us
Award winning. Get it done right the first time is our motto and Blue Tile & Marble is the perfect choice to have your project completed. Each project is unique and must be treated as such. Call or email. We want to talk with you and help your decorating dreams become reality. Trust and Experience is what you have with Blue Tile and Marble . We can guide you through the entire project before any work starts We look forward to the opportunity to fulfill your specific needs.
Business highlights
Services we offer
Porcelain tiles installation , custom shower installation .Custom shower pan installation . Marble installation floor and walls , heated floor system installation , epoxy grout , call for more details
Services we don't offer
We not longer offer services as ( Tiles and areas Repair or Restoration , Fireplaces , any replacing or refinish surfaces associated with sealer , caulking , Replacing broken tiles ) Masonry and Gravel, Drywall or Exterior balcony and Patios, Any acrylic or plastic materials such shower base, or tub surround repair or installation.
Amenities
Free Estimates
Yes
Warranties
Yes
Senior Discount
5%
Accepted Payment Methods
- PayPal
- American Express
- Check
- Visa
- Discover
- MasterCard
- 4
Assorted photos uploaded by Blue Tile & Marble LLC
Number of Stars | Image of Distribution | Number of Ratings |
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96% | ||
3% | ||
1% | ||
0% | ||
0% |
Filter reviews by service
"Shower floor leaking into bathroom below.Needs to be regrouted. This is what you requested My response to you . Showers are not leaking into the bathroom below because of grout issues. That is another reason why is leaking. Please send some pictures. Usually shower with such a big leak needs replacement . If out of this you understood that someone try to make more money on your project. I am so sorry , but this is your opinion. The reality is totally different Thank you for being Angie’s List Customer Blue Tile and Marble"
"trying to make everyone happy ,unfortunately is impossible. This is not an excuse but like I told you over the phone ,I am dealing with heavy traffic from north to south everyday. The estimates I am offering are free of charge ,I am spending my $ and my time to get to your house ,I just want you to know this .Thank you for being an member of Angie's List ."
My husband initially met with the contractors, based on appointments I set up, to get estimates. Of the three Angie's List services we contacted, one sent an estimate without a visit and two came to the house. Blue Tile was one of those two. Both contractors were pleasant to talk to and offered similar estimates with Blue Tile slightly under. My husband felt comfortable with Hadrian so we gave him the green light although he did reschedule the estimate three times. He sent us a detailed estimate via email. I talked with Hadrian on the phone and we continued communicating by email.
As part of the project we needed to pick out tile and plumbing fixtures for the tub/shower surround. He said if we used one of his suppliers they would would provide a contractors discount and he would pass that discount on to us. No markup. He provided us the names of the companies. He sent us links to two tile contractors so we could make our tile choice. This was July 2. We told him we could be ready to proceed mid-August. He responded July 8 that he did not have any openings in August but did in the first/second week of September. He said he needed a non-refundable $300 deposit to secure the spot but that I could "have an easy mind that on the week marked your project will start". September was fine with us.
July 9 I asked him for a September date and he replied that he had signed up three contracts in the last week and would provide an official date when he could do it for sure. I replied July 10 with the question, you can't give me a September start date at this time? He replied he would send the date and it might even be for the end of August but he would let me know that day (July 10) after 7 pm.
Six days later, July 16, he emailed "We can do it next week if you ready please let me know". What? Four days from now? He had said he was completely booked until September? That all the materials had to be on-site? How was that going to happen in four days including a weekend? I replied the same day saying we had not chosen the plumbing or tile yet, and with my husband out of town, we would not be ready to start July 20. I emailed again July 24 saying Peter and I had both been sick but were planning to visit the tile places on July 25, Saturday. The plumbing company was going be trickier as they didn't have evening or weekend hours so I would have to take time off from work.
On July 24 he responded that "I can't set up anything unless you have all in your house (plumbing, tiles) right now all August is full, may have a day or two open in between but not much....there will be plenty of time to finish the bathroom project".
So first he said I had to pay a non-refundable $300 deposit to set a date then couldn't provide a date. Now he's saying we have to have all the materials on-site before he'll set a date. And this was after he couldn't do anything until September but then suddenly said he could start in four days.
I emailed Hadrian early July 25 that we were going to the tile places that day and I asked him to confirm that, per what he told my husband, that we should make our selection but that he would order/procure the tile and that we would pay him., same with the plumbing supplier. We went to the tile place and ordered samples that would be in in a few days. That following Monday we went to the plumbing supplier and chose our fixtures. They emailed a "specbook" to us and Hadrian. No pricing as they just give that to the contractor so I did not know the cost of anything I had chosen.
The same day Hadrian wrote back "Yes".
On July 30 I sent him an email about who we saw, what we liked, included an image of the tile we liked best though hadn't made a final selection. I updated him on the plumbing choices and who I was working with there, noting we had changed from a brushed nickel finish to chrome given the tile we were looking at. I said we're almost there... I reiterated my understanding that we're working with the vendors he suggested and that we'll make the final selections and he'll order it , pay for it and pick it up, then we'll reimburse him. And I said "We're looking forward to receiving a start date for the project". Since we weren't going to start until September we still had time to get the tile and plumbing ordered.
He wrote back July 31 thanking me for all the details noting plumbing can sometimes take three weeks to arrive so when all the items are in the store, then we can schedule the work. Then he said when the final decisions are made and the prices he will need a check for 100% of the cost of the tile and plumbing before he will go and pick them up. Also he wanted 50% deposit check for labor before the work starts.
That's when I realized we did not have a signed contract that actually stated all these things... date scheduling, date deposits, purchasing materials, labor deposits, etc. He had never offered us a contract to sign. After we had said yes to the project that should have been the very next step. He didn't offer and I didn't ask for a contract (duh). If we had one I would have expected all these details to have been clearly stated - who does what and when. By this time I had grown so frustrated just ironing out this part of the project I had second thoughts about proceeding with this contractor at all. I talked about it to my husband (having worked in construction and is a believer in second chances) and a friend who has worked with several contractors and they both said to end it. I thought about it a couple more days and agreed. I contacted my #2 contractor who was happy to take the project and we had a date set in about 48 hours, and they're not asking me a non-refundable date deposit!
I emailed Hadrian August 10 saying we were making a change and would no longer need his services. I did not hear back.
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