Reality Homes Inc

We got sucked into using Reality by their cheap prices and promises of high quality and fast work. They were slow to do anything. When we could get them to give us a schedule it was never followed. Construction took 8 months longer than they claimed it would, resulting in us losing thousands of dollars in construction loan extension fees and many thousands more in loan interest. This would have taken even longer if we hadn't stepped in and fixed framing errors for them in order to pass one of the failed inspections. (They also refused to reimburse us for our time and/or materials for work that was their responsibility.) Early in the process we noted that they had failed to provide some features that were on the plans that we'd signed with them. They delayed fixing this, promising that they were looking into it through the rest of construction. In the end they placed a lien on our home to get us to give them the final payment even though they hadn't finished building the home plans that we'd signed with them. The contract that you sign with Reality protects them from any responsibility or liability. They have no motivation to finish work because they get paid in full for each step of the process as it happens and the contract does not have consequences for slow work. Their management will lie to your face. Do not use this builder.

Reality Homes treats their customers like garbage. They do not communicate effectively, they lie, and they try to pacify their customers. During the building of the home, schedules are supposed to be provided to the customer. The customer has items they are responsible to schedule and need the builder's schedule to do their part. Getting the schedules in the first place was almost impossible. When we did get them, they were wrong or not kept. We had 4-5 project managers throughout the process which all had different ideas of what Reality does. The first one told us we didn't have to put in temporary power, but turns out we did. They paused the project until we got it even though there was power only 7 feet away from our existing house. It was a complete waste of time and several thousand dollars. There were so many things, now we're done and in the "warranty" phase. The warranty is a joke because Reality is responsible for doing the repairs. They obviously don't care, since they have already been paid in full. Warranty work is NOT a priority at all. Our dryer outlet was installed wrong and we can't run a dryer. It's been over 6 weeks since we filed the warranty request and the only communication we've had has been initiated by me. Each time I contact them, they say they are "Actively" working on it. We should have electricians lined up around the block if they are really actively working on it. They NEVER contact me back with updates and ignore most of my emails and all of my voicemails. I could go on and on. DON'T use this company. All the negative reviews are real!

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