The sales person was polite and followed up well. The coordinator is nice and follows up...the movers themselves were nice, respectful but they treated our things badly. Their pack was VERY disorganized...things from different rooms in one box with label for wrong room on Many many occasions. Many items over wrapped, bringing up weight. They didn't look at what they were packing often so items were just thrown into boxes almost as if they knew it would be weeks before you realized the mess they made. Several nice items broken because the stacked boxes so high with heavy on top light at the bottom. it took us two weeks longer to unpack because they didn't follow our instructions on where to out boxes in the home and items were distributed among so many other boxes....kids stuff from one room in the box of kitchen stuff!! We are still looking for many items we haven't found yet because of their mis labeling. Very very frustrating. The crew did nothing but talk badly about their company and how poorly they were treated by the company. They worked hard for the tip, but if I could take it back I would because the other end of the move was a MESS!!! the sales coordinator was incredulous when I explained my situation and I demanded a 20% refund....we shall see how horrified they really are by their movers actions....I won't hold my breath but I will update if they decide to make this right.
Description of Work: They did a full pack and move about 4 miles. 20,000lb move
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FAQ
AAA MOVING & STORAGE is currently rated 2 overall out of 5.
No, AAA MOVING & STORAGE does not offer free project estimates.
No, AAA MOVING & STORAGE does not offer eco-friendly accreditations.
No, AAA MOVING & STORAGE does not offer a senior discount.
No, AAA MOVING & STORAGE does not offer emergency services.
No, AAA MOVING & STORAGE does not offer warranties.