Excuses. Rude. Absolutely the worst company I have ever hired. As of today I can now add dishonest on top of it all. This business is going through changes, and until they get it figured out, stay away. Excuses from the first phone call. The one day job turned into 2 days, 5 days apart with tree limbs, ladder, and a tool box left in my front yard. (The workers believed they were coming back the next day, the office had other ideas). We obviously had some miscommunication on what I expected and the work they performed. When I clarified what I expected they wanted to charge more, I understood that and agreed. On the return trip ... MORE excuses. Incomplete work, and when they considered it done, they left my trees hacked apart, one hedge is so far from a straight top its almost something you'd see as a bad joke on a tv show. One laurel, they didn't touch 80% of it, their fix was $200 credit. Remember when they added on a price to get to what I expected? They basically took it off and I still didn't get the work expected, or job completed. We settled on them coming out to look again (3rd time). I wanted this all settled before I left on vacation, told them that, but it didn't work out that way. They agreed to come out on a weekend I was gone to look at it all again. I sent them texts with pictures and concerns. They needed to look at the mess they left behind (not massive, but not a mess I was expecting with a $3000+ bill either) the solar light on my shed they broke, and how to finish the job they quoted. Maybe even pick up the mess? They never showed up, at least not as much as I can tell by looking at my neighbors cameras. They next I hear from them is a VM telling me I'm delinquent on my payment and they "really don't want to put a lien on your house" or "Don't really want to get lawyers involved" WHAT?!?!?! This is insane!! As soon as I am back from vacation I schedule to meet with the one of the office staff and hand off a payment directly to them ... Checks only ... The person from the office and I had a good discussion, they agreed to buy a replacement light, and come out to finish the remaining bush , they wanted to make it as good as they could. It didn't address all of the remaining things, but it was as close as I thought I'd get without having to find a legal way to get some money back for work not completed. We scheduled for Sat the 23rd of July at 12pm. They sent the date and time, I confirmed. I made sure I was here like we had talked about. At 3pm on the 23rd, I text the office to ask why they had not shown up by 3pm, I got back "we have you penciled in on Saturday at 12pm, we will be there" to which I replied, this IS Saturday should I still expect you? NO reply from them. I stayed here and waited for 7hours. I have heard NOTHING from them since. They had also told me that the light was ordered and should be at my house in a few days. I sent the Amazon link to them, when I look, its a same day delivery from Amazon ... its been 8 days. Now we've entered into straight up dishonesty. They had initially tried to get out of buying that light, telling me that I signed their form that clearly states they are not responsible for damages ... I was gone for work when we talked about the work to be done and initially scheduled it, then gone for vacation. No one signed a form. When I asked them to produce the form I signed, they told me it was with their accountant and it wasn't an easy task to get back. Well, a week later, I found their form in my yard, behind my garden. All 3 copies. No signature. Straight up lies. Its unreal. - Work was delayed 1 week so the owner could be there "To make sure my guys do the work to my standard" HE NEVER SHOWED. The kids that showed up to do the work, they did work, but obviously have not been taught by the owner. He's shorting those kids on learning his trade. The owner did show up after the workers were gone, then told my wife he had a bigger job he had to be at. More excuses. - Workers not prepared with water - Did not stick to schedule. When schedule changed, they left their mess in my yard for 5 days. - On return to complete the work, they blocked the street with their equipment, thats completely understandable. When my neighbors politely asked them to move so they could get out of their driveway, the owner was rude and refused. - Left branches on the cable lines. They cut off the branches, left them on the lines in front of my house. They blew down the street to my neighbors house. When I asked about them, the owner told me he did that for free, that they don't normally cut branches out of the cables lines, and thats the home owners responsibility. Then told me they cant just chase those things down all the time, it takes money (I have the VM proof of all of this!) UH? The time to tell me that is when you bid the job, not after you left your crap hanging on the line!! - Left a VM to threaten me with a lien against my house when we had not yet come to an agreement on the completion of the work (always two side to this story!) - Missed 2 dates to come out and look, and or finish the work. - Lied about the light being purchased and on its way. - Since missing the 23rd date, no communication at all. NO apology or we'll follow through with what we committed to. Nothing. And now it becomes a legal thing. I am now getting bids to complete the work to finish the hedge, finish the apple tree, finish the flowering cherry trees, and the cost of the light replacement. I'll give them a chance to refund the cost of the bid to complete the work to make this go away. I have low expectations for that, and expect this to go further.