
About us
Local Expert Geek Squad Agents can fix your Appliance or TV regardless of where purchased. 90-day warranty along with professional, quick, and clean services. Check us out online, by phone, or at over 1,100 Best Buy stores.
Business highlights
Services we offer
Appliance and TV repair, major brands, whether purchased at Best Buy or anywhere else. Appliances: Refrigerators, Washer/Dryers, Ranges (gas or electric), Dishwashers, Microwaves. TVs: LEDs, LCDs, Plasma, Flat-Panel, Smart TVs, including older TV models.
Amenities
Eco Friendly Accreditations
Yes
Accepted Payment Methods
- American Express
- Financing Available
- Check
- Visa
- Discover
- MasterCard
- 3
Assorted photos uploaded by Geek Squad - Best Buy
Number of Stars | Image of Distribution | Number of Ratings |
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25% | ||
25% | ||
13% | ||
0% | ||
38% |
Filter reviews by service
Geek Squad TOTALLY killed our computer!!!!! They switched us from Norton that we were paying annually) to Kapursky. They did not call us, they did not try to call us, they did squat!!! We dealt with their snotty counter person named Agent Hardwick but we trusted he knew what he was doing. At 8 PM at night, we get a phone call from Best Buy Geek Squad saying our computer was ready to be picked up and was fixed. When the "Agent" told me they removed Norton and replaced it with Kapursky without my knowledge, he became EXTREMELY defensive. He stated he was "spooked", he was "bi-polar", and he was intimidated by me because I was upset. LOL. He refused to give me his name because he said "I was trying to get him in trouble".
When we picked up our CPU, the snotty agent told us our computer was "fixed". He stated that he had tested it many times.
When we get home, we realize our ENTIRE Microsoft Office Professional is missing. Our HP printer is missing half of its original software.
We call the Geek Squad's 800 number. It takes Agent Steve over 9 hours to try to fix the issues. Some of the issues were solved after 9 hours, some were not.
After paying the Geek Squad every year for about 5 years, we want to thank the Federal Way squad for TOTALLY killing our computer in a matter of days.
DO NOT TAKE YOUR COMPUTER TO THIS STORE FOR REPAIR!!!!!! The animals at Woodland Park Zoo could do a better job with blinders on!!!!!!
If ANYBODY wants the names of the geek squad agents that we dealt with, feel fee to contact me. I will gladly name names. They should be fired!!!!!!!!
I believe that the professionals who perform the computer services are very professional and excellent, but the people selling the contract and dealing with the customers in the store are just the opposite. They have poor customer service skills, have been poorly trained, and either try to defraud the customer (e.g. by insisting that I pay $100.00 for a service that they belatedly said they do not perform), or are just uneducated about the services offered. They obviously did unjustifiably take my money by making me pay for an entire new year of Webroot.
Licensing
State Contractor License Requirements
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