Blue Emerald Real Estate Co & Property Management

My wife and I own a rental property and contracted with Genesis (now named Blue Emerald Real Estate to provide property management services from 2011 - 2015 (We lived in another state). Genesis/Blue Emerald was contractually required to perform an initial inspection of the property to ensure proper protection of our asset and failed to document garage storage cabinets that existed in our garage (pictures of our property should have been taken). When we moved back into our rental property in May of 2015 we discovered the cabinets had been stolen at some point during the past 4 years. Had the property manager conducted proper inspections (including photos) it would have been obvious which tenant stole the cabinets and their security deposit could have been held when the tenant moved out and used it to replace the cabinets. After requesting a fair replacement value reimbursement for the cabinets (including installation) of $1160, the property manager refused to send us the full replacement value and only gave us half. We even referred two family members to Blue Emerald over the past 4 years (who I understand contracted with Blue Emerald for property management services the past couple of years) and they still refuse to make us whole. Mary Petrelli is the property manager responsible for the mistake. I cannot, in good conscience, recommend using this property management company. Their antiquated and wholly inadequate inspection process and failure to properly resolve our issue should be a red flag to anyone considering using their services.