Artisan Design Build Inc

unknown

Job went very well.

Artisan has come out 3 times. They are very honest and competent, they have done great work on all of the projects. The people are very nice to deal with, I have nothing but good things to say about them. The prices are very fair as well. They are fair and nice! I once had someone come out the afternoon that I called them to re-work a deck that I was having painted in 2 weeks.

We had been trying to replace a very large aluminum clad window in our kitchen/eating area for several years. We had several different contractors/window companies come out to bid on the project. The bids were way beyond what we wanted to spend - one as high as $25,000. We ran into Bill at the Seattle Home Show and described the problem. He was pretty confident that he could come up with a window design we liked for a reasonable price. We set up a time for him to come out and had a very enjoyable caht with him while he took a good look at our problem windows. His design for replacing the window was so much more intelligent and streamlined than any of the others we had been offered and the bid price was the lowest we had seen.

Bill is very careful about his contracts as he has had some issues with home owners in the past. We reviewed the contract fully and agreed on some rewording. He was amenable and agreeable to work with. My husband did getr frustrated a few times trying to get ahold of Bill, leaving voicemail and e-mail unanswered for a week or more. But for the most part, the project was completed within the time frame we discussed. We had some delays getting the actual glass, but by then Bill was aware of my husband's desires for communication and he kept us well informed. The guy who did the bulk of the work was very polite, friendly and professional. One of our issues with the old window was the heat in our kitchen area. During summer months this west facing window produced a real greenhouse effect - often reaching temps of 100 degrees. Bill assured us that the double paned windows would be tempered to keep the heat down and they do - at least for the most part. On some very sunny days we now reach temps in the 80's. A vast improvement. The finished product is really a stunning addition to our home and we are very pleased.

Came in on budget. Subs were excellent. Wife is HAPPY HAPPY HAPPY. Need I say more. Will use them again and highly recommend Artisian Design Build for your remodel projects.

Well, the bottom line is Artisan Design Build Inc. with Bill Rowe and Jackie came in on budget and on time. In fact we got to start using the kitchen on Monday, 11/17/2008. It was such a pleasure to work with a contractor who is knowledgeable, professional, trustworthy and most of all honorable. As a footnote, we have since had them back for a small $3,000 job that looks fantastic.

All three projects went incredibly well. See the section above. Artisan Design Build is professional, totally trustworthy, reasonably priced and a pleasure to deal with. I have recommended them numerous times with no complaints from the other customers. I recommend Artisan Design Build without reservation. They are my Go To Guys for any home project.

How they handled their contract (very vague and heavily weighted in their favor) compared to their verbal agreements with the outcome was very disappointing. Verbal agreements were not upheld, work now just over a year old is falling apart rapidly. The owner tries to impress the client with time up front and then never appears again. No reasonable discussions can be held as the owner becomes very hostile and blames everyone but himself. I now have granite cracking at the seams as not well supported, wood floors buckling, painting that is peeling, and a fireplace that was not built to code, etc. The most disappointing experience of my life and one that cost me greatly too. Please check out the Master's Builders Association for the reputation of your contractor prior to hiring and take the time to have an attorney review the contract. It is well worth the money upfront. My case did involve attorneys, but to no avail. The laws really do not protect the little guy.