Evergreen Security

"First of all, I would like to take the time to thank you for providing this review. We strive to provide a high level of customer service and as such, your feedback is invaluable. Regarding the issue of "robo-calls", all alarm calls, fire and security, are handled by live operators. In the event of an alarm, the alarm agent will call the premise phone first. If there is no answer or if the voicemail picks up, they disconnect the call. We do not leave messages on home phones in the event of an alarm for safety reasons. This would explain why you are not receiving any messages on the home phone. I'd be more than happy to go over your account with you and can send you a copy of your event history which shows all the calls made regarding recent alarms. I apologize for any inconvenience this procedure may have caused you. We are more than happy to work with you to set up special call instructions for your account. Please give me a call, I would love to speak with you! Lisa Sieloff, Evergreen Security 425-348-3850"

"Evergreen Security is proud to be the provider for your security needs since 1989. We sincerely appreciate your continued support for those 27 years and want to thank you for taking the time to let us know how your recent upgrade went. We look forward to providing your services for years to come! Sincerely, Lisa Sieloff, Evergreen Security"

"Thank you for being part of our Evergreen Security Family since 2004. We sincerely appreciate you taking the time to let us know how we are doing and hope to continue to provide your security needs for many years to come! Lisa Sieloff, Evergreen Security"

"Welcome to our Evergreen Security Family and thank you for taking the time to post your thoughts on our performance and customer service. We sincerely appreciate you choosing Evergreen Security as your provider and look forward to working with you in the years to come. If you ever need anything, we are available 24/7 to answer any questions or deal with service issues. Again, thank you for becoming a valued customer and part of our Evergreen Security Family."

"I wanted to take this opportunity welcome you to our Evergreen Security Family and to thank you for choosing us for your security needs. We look forward to providing you with the superior customer service Evergreen Security has been known for since 1978. We are here to help you in any way we can. We are available 24/7 to answer any questions you may have or to help you with service issues. We sincerely appreciate you taking the time to let us know how we did and are excited to have you as part of our Evergreen Security Family. Lisa Sieloff, Evergreen Security"

"[Member Name Removed], Thank you for you being part of our Evergreen Security Family and for providing such a kind review. We always appreciate hearing from our customers as it helps us to provide better services going forward. If you have any specific suggestions regarding our services, please let me know. You can email me at LisaS@EvergreenSecurity or reply via Angie's List."

"I am sincerely sorry that you feel Evergreen Security did not live up to your expectations; however, I was rather surprised and taken aback by this review. Evergreen Security has always been a company that puts the customer first and we have made every effort to provide you with highest level of customer service. In this specific case you indicated that we “did not file paperwork correctly or monitor correctly…” The required monitoring documents were sent to you via email on 12/27/13 and it was explained to you that these documents were needed in order to set up the monitoring and put the account “live”. This was also the day of your scheduled installation which was to be at 8:30 a.m. The techs arrived at approximately 8:38 a.m. as verified by our GPS Tracking System. They completed the installation and left the site at 11:34 a.m. This was the first and only installation date scheduled for your site. A call was placed to you on 12/29/13 and a message was left regarding the monitoring documents. We never received a response. An email was sent to you on 01/06/14 again requesting the documents and noting that the account was not yet live due to lack of monitoring documents to which you replied via text message, “No shxx, thanks for dropping the ball, ill get the paper work to you at my earliest convience”. We received no contact after this message and no response to messages left for you. The account had been receiving daily signals since the install on 12/27/13; however, was in a test status awaiting the monitoring documentation as required. We received the monitoring documentation which was first requested on 12/27/13 when you came into the office on 02/19/14 at which time the account was updated with the appropriate information and immediately taken off test status. We have and always will put the safety and security of our customers first. Unfortunately, we have to follow procedures set forth by local and state agencies including law enforcement and fire districts which require us to have accurate contact and passcode information on an account before it can go live. All in all you are correct in that we were not monitoring your system from day one; however, our staff made every effort to get this required information from you. Again, I am sincerely sorry you are unsatisfied with our services but I believe our administrative staff and technicians treated you with the high level of courtesy and professionalism that Evergreen Security is known for and will continue to provide to all our customers going forward."

"[Member Name Removed], it's been quite some time since I've talked to you in person and I can't thank you enough for your review. We rely on customers' input to help us provide the best possible services. Thank you for being part of our Evergreen Security Family for over 15 years and for the time you took to complete this review. We are always just a phone call away if you ever need anything."

"[Member Name Removed], I wanted to take the time to thank you for your honest review and to apologize for the issues you had with the recent water bug installation. We strive to provide the best customer service possible and yet, we also fail at times to meet our own expectations. You have been a part of our Evergreen Security Family since 2004 and I look forward to working with you for many years to come. Your input has pointed out areas of improvement that we can focus on and that is indeed appreciated. Again, thank you for input and the time you spent completing this review and if you have any questions, please contact me at 425-348-3850 or by email at [email protected]."

"I just wanted to take the time to thank you for your review. We always like to hear how we are doing from a customer's perspective. We sincerely appreciate you choosing Evergreen Security once again for your security needs at your new home and look forward to providing you with ongoing services. If you have any questions, or need any assistance, please do not hesitate to contact me. Again thank you for taking the time to submit this review. Lisa Sieloff, 425-348-3850 or [email protected]"