Reliable Floor Coverings Inc

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It went extremely smooth. They were on time every day and finished the project on time.

In all fairness, I am at a loss of how to rate the company so while AL said had to pick all the boxes I marked some N/A for many just because we are still in process of seeing the outcome. We looked up many places for reviews and Reliable always came up as positive and in many ways we had a positive experience especially with the wonderful employees. However, we are also stuck with a product that we are not happy with and if we need to sell our house this year we would be in trouble. They came out and were great and ordered the specific wood for our flooring. They went off what we said was in our house notes when we purchased the house. Not sure if they use vendors but when they dropped the wood off I said this wood is REALLY too light but they just looked at me as if they just doing what they are told. Then when they installed the wood I again showed concern for how light it was and wish they could have at least matched the darker pieces closer to the original floors. It just seemed like someone should have came out from Reliable just to really make sure before this happened that it was ok. In their defense, they did continue to reassure me over the phone that the wood company tells them that this type of wood darkens -which it does. When they were in the middle of doing the flooring they recognized the contrast and Reliable suggested instead of water base to use an oil base on our Brazil exotic wood. That way the light pieces will get darker as well. Since, we are not the wood experts we said sure use the oil base because it would make it richer. Even though my smart but snarky teens said well then the original wood will get darker too. It did make quite a bit of difference darkening the light wood however it also made our original flooring a rich color that we were okay with but now appeared reddish in tone. While the colors looked off they were a great couple of workers who were there. When we came back to house upon completion I called Reliable again concerned for the wood and they left a nice message saying that absolutely this type of wood will be darkened with age and not too worry. This was hard to do especially when their plumbers came to reinstall the toilet and they themselves looked at it and said "whoa". In all fairness, the wood seems to have darkened and that type of wood IS supposed to darken however does not even look like same hue as the original wood. And, unfortunately, as you can see from pictures there is this weird reddish/tint with some of the grainy original planks. I know that wood can be fickle and that many times people have to re do or wood expands etc. so you can't put the particular blame on just the flooring company. We also know that it is harder to match wood floors when dealing with old wood and new wood growth. . I know they say don't worry it will get darker and would love for in a couple months to come back and finish this review and say all is completely fantastic. And, again this is what generally happens when install new wood with old wood - so Reliable is correct in that and again to support them they did say it would take time. However, it isn't even the darkening of the wood I am worried about but I also feel with this oil base that I have dark "orange" floors that are more darkening to "brownish" near dark red ones and not sure that they will actually even come close to matching in hue even if they get darker?? Again, not a wood expert and like I said I want to give a fair review for liked Reliable I'm just not sure how this will all end up matching and we are nervous as we would never be able to sell our house with the floors in this condition and hoping they darken to match but what happens if they don't?

Nightmare that won't stop. Nothing has been done correctly and multiple "fixes" aren't working. Problem seems to be inexperienced, irresponsible crew that are not supervised. The wrong grout color was used, and it attempts to "fix" it there are now 2-3 different colors on the tile (in the same room). The installer did not know how to trim tile or make a "niche" in the shower, and the follow-up crew couldn't either. The quartz counter top had the wrong edging, they did not install the sink we wanted and paid for, and the counter top overhung more on one end that the other. The guy sent out to seal some tile poured a sticky sealant all over that has yet to be removed. We are 4 months into this and paid Reliable up front. We are in our mid-sixties and feel we might be ripped off in part due to our age.

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The tech did a great job. Older gentlemen, obvious smoker but other then that he moved my furniture around without needing help and started right away. He spent about 90 minutes upstairs doing the work and cleaned up after himself. Asked me if I wanted to vacuum the extra fibers up before he moved the furniture back. Perfectly happy with the work and especially the cost. Really wanted to spend as little as possible since we were selling it. Referred them to our neighbors and they did a great job for him as well.

Mr. Wahl acted as consultative sales person, offering ideas for project plans not even part of his team's work scope.  The crews came in three visits, coordinating with other work being done.  They were punctual, cleaned up thoroughly. Highly recommend this company. 

First of all, before the project, the sales person is not very responsive. I had to remind him to reply me at least twice even before the contract is confirmed. I should have stopped using their service at that time, but I thought they should be pretty good as they were recommended by a neighbor, so I went on with them. I had to leave the house during the project, so we took a vocation with our baby and went back home at a Saturday night only found that all the lights are on, the toilet's in the garage, the heater vent covers were not in place, and the blue tape was still on the carpet. So I had no idea whether they finished the project since nobody called me to let me know the progress. So I texted and called the sales person on Sunday asking if the project is done since the toilet's not in place etc. He texted me back with only one sentence - "I told you we are not going to reset the toilet, store policy". I swear that we did not have this conversation before, so I got pretty upset and called him. Then it was his turn to be upset and told me that he's not going to argue with me because it was his one day off! Ok, I felt like this bad guy who bothered him, even though I did nothing wrong and he accused me of forgetting things that he told me in his imagination. So I wrote him an email formally complaining about it, and all he did was to ask the guy who did the project to call me and apologize. I was pretty clear about it in the phone saying I'm fine with the work done, but upset about the service I received. They never told me what to expect for when the project's done, and I was yelled at. Anyway, at the end, no one contacted me to apologize for this, so I guess all I can do is to let others know about my story, and should consider using another company since we are not only paying for the products, we are paying for the service!

I had a lot of problems with one of the guys they sent out. I honestly asked them not to send him back. They actually sent me someone else who was really good. He was able to complete the project. I guess it depends on who I get. I spent a lot. I really haven’t done any comparison work. The other guy showed up on time. I was dealing with 2 different people; one was horrible and the other one was great. They did accommodate with me once I complained about the first guy. I thought that was good. They did solve the problem by bringing out better people to get the job done. It went well and the floor is good.

I had several neighbors recommend Reliable Floor Coverings, so I had the luxury of looking at some of their work ahead of time.  Joe from Reliable came and seemed very knowledgeable and he gave us some ideas and options.  Their pricing was competitive with the other companies and they offered a nearly dust free vacuuming/refinishing system option (which ended up being very clean and impressive!)

The first day their crew, Jim and Luis, showed up right on time and put down some colors for us to examine.   Jim was very patient while we decided, even though we knew they wanted to get the project started.  We had to be out of the house four nights but we never felt uncomfortable with their staff.  We left town so our neighbors and our kitchen remodel guy checked on the house each night, and we were happy to hear Reliable always locked up and secured the house when they were gone. 

About a month later when the kitchen remodel was complete, Reliable came for the final hardwood floor coat.  A couple days later they were back for the cove base molding install.  Again, the crew, Jim and Dave, gave times when they would show up and were there exactly as scheduled.  Throughout the project, when we had questions, Joe replied to e-mails right away. 

The floor turned out amazing, and the finish is smooth and flawless.  The molding work they did looks great too.  We would use Reliable Floor Coverings again if we had any other projects or when we have to refinish the hardwood floors again.

They were pretty good. It is laminated flooring and it was for 3 bedrooms, a hallway, a living room and the dining room, it's a pretty good sized area. They were very good, the guy came out and there was one problem that we had, he made his people come back out and make sure it was taken cared of so we really haven't had any problem with it. I would say that he would be a good one to use.

They have a wonderful selection of tile!  You can easily check them out.  Their prices are competitive with the tile companies downtown.  While they are not as cheap as the big box stores, you have a better selection and better quality assurance.  The salespeople were very friendly.

As planned and on budget.

After visiting the store to pick out the carpet from their large selection, someone came out the next day to measure the basement.  She sent a quote via email later that day.  We got quotes from some other places, then went back to haggle on the price and schedule installation.  The installation took most of a day.  The installers were courteous, did a good job, and cleaned up everything before leaving.  This company is more expensive than some, but they have a much better selection of carpet and can schedule measurement and installation more quickly.

Excellent service, quick installation. Great price.

The entire process went very smoothly.

I chose Reliable Floor Coveriningsover a less expensive bid because the saleperson, Joe, seemed very nice and I thought their Edmonds location might be indicative of a better quality. Unfortunately, I had a disappointing experience.

There were many small problems. I had to make multiple trips down to look at marble due to misinformation. The job was initially scheduled during the one week I said I was on vacation and I got a call when I was out of town. On the day they actually did the work, the Marble installers were scheduled before the person doing the demolition. I was originally told that they would take the old toilets out but at the last minute they said they could not and they ended up leaving one of the toilets in the middle of my bedroom on a pad that I assumed was waterproof but was not. When the toilet was moved 4 days later by the plumbers, the carpet was soaked underneath and the hardwood under that was discolored and starting to warp. ( I just confirmed this when the carpet was replaced this week). The backsplashes on the two bathrooms are different depths because of an error on their part. The caulking around the shower had to be redone (by them) because the wrong color was used. There was an gap under the new marble countertop that I had to cover with molding because they did not factor for the overlap on my previous tile countertop. Worst of all, one of my brand new vanity doors was damaged by their workman and the piece was just glued back on. It fell off a few months later and I have had no reply to my messages inquiring about what type of glue was used so that I can get the residue off without further damage. A small price adjustment was made, but not really compensatory for the hassles.

In the end, my bathrooms look fairly nice, but it was a very disappointing process. 

Please see above.

We visited the showroom of Reliable Floor Coverings and selected carpeting and tile to upgrade our 3 brm/2 bath condo. We had done some pricing before hand, but liked the color and material selections at Reliable so we went with them.  The unit was unoccupied at the time, so that helped things go smoothly for us.  The color of carpeting was not immediately available, so they advised us in when it would be delivered. They removed the old flooring throughout the unit and installed the new flooring of carpet and tile.  They were very efficient and did an excellent job.  There were some minor touchups that needed to be done after the initial installation, such as small voids in the grout and some carpet edges were not even.  But they returned in a couple of days and made everything right.  We discovered the kitchen tile chipped easily when some small knick knacks fell off a shelf.  We told Reliable Floor Covering about it, and they had a third party inspector evaluate the issue.  The inspector's opinion was that there were no manufacturing defects in the tile.  I then read that the Lifelong Limited Warranty on Congolium DuraCeramic does not cover gouges or indents from normal use.  I don't think this tile should be put in a kitchen. One year later, we hare very happy with the carpet, and the tile has held up ok.

nothing unusual

The crew was on time, worked very hard and were extremely efficient.  They also moved some items that we had intended to move, but just simply ran out of time.  I asked them to call upon completion so that I could lock the house and they did this.

They did a nice job, but I didn't like the pricing structure.  They charge by the hour, but they charge a minimum amount of hours.  The guy was here for four hours but charged me for six hours.  It was a small room.  I would consider going there for materials again, but I wouldn't hire them for installation.