OSBORNE APPLIANCE

He said he fixed it, then wanted payed. after he left it had a new water leak problem, called and called trying to get him back to fix both problems. This guy is a crook and took me for over 200 dollars. do not let this guy into your home.

We had a home warranty and the company sent us to Osborne Appliance. The technician came to the house to look at the range. We couldn't find a model number and he said the unit should have been demolished. The unit came with the house. He said he'd order the parts and come back. I paid $50 for the visit (the warranty co. pays the rest). I called to schedule the second appointment. I said I was trying to work around my baby's nap schedule. She's not a good sleeper. The scheduler said, "oh, I taught my babies to sleep through everything." Oh, nice. I really needed that. For the second appointment I expected them between 2 and 4. Apparently they had 4-6 scheduled. He showed up at 6:10. Dinner was under way and he was unable to do the work. The third appointment he worked on the range. When he showed me the finished work, it was EXACTLY the same. Exactly. The same grinding knob and the sputtering on low heat. I tried to stay professional but he got all nasty and said that I was lucky he got the warranty company to fix anything. What? He didn't fix anything. If he'd just told me that he couldn't do the repair after that first visit, then it would have saved us all a lot of time, frustration and money. It was the worst experience I've ever had with a home repair.

I would never do business with Osborne Appliance again. I want others out to know what happened so that they do not experience what I did. All I wanted was a part for my stove hood and, over the course of almost six months, I literally spent hours on the telephone trying to resolve this. Instead, I was put on hold, hung up on, had the owner talk to me in a demeaning way, didn't have emails answered, and all because the owner was unwilling to rectify the situation. At the very end, he sent me a $20 check to "pacify" me hoping I would disappear and "not bother him again." I spent $40 total for the part and shipping that wrong part back to their company twice. It is hard for me to comprehend why a business owner would make such an issue over the $20 he still owes me, when it will reflect terribly on his future business.