H2D Architecture + Design

We wish we had chosen a different architect. Initially, H2D seemed competent and pleasant during the first part of our home remodel. However, our overall experience with them was unsatisfactory. Admittedly, our remodel was problematic and revealed challenges we hadn’t anticipated. However, common oversights and miscalculations by H2D resulted in generated revenue for H2D and added expense and time to our remodel. At the beginning of the project, H2D called for a meeting so we could discuss key design aspects of a particular room. The plans that H2D created after that meeting failed to reflect the very specific design choices we had made. Additionally, H2D miscalculated a key structural measurement that cost us time and money with our contractors (and it was a mistake that we, with no architectural background, were able to clearly see). H2D also provided plans with handwritten notes that we and 2 contractors could not clearly read. We asked the architect to make the notes legible, which was our expectation from the onset. She made them legible, but charged us an additional $1,200 for the changes. After receiving the invoice and us questioning the charge, the architect stated that she “did not work for free.” We asked her to consider reducing the charge by half. She agreed to a 16% reduction. The next invoice we were charged hourly every time a contractor called about our project. H2D managed to recuperate that 16% discount (and then some) by fielding our contractor’s questions. Our last dealings with H2D were when we discovered they had provided the wrong plans to a contractor without key revisions. At this point, all parties involved decided it would be better to deal with our structural engineer and bypass H2D entirely. A relationship with an architect is a critical component to a remodel. We had hoped that our architect would take responsibility for poor work and provide helpful customer service (other significant examples lacking in these areas are not included in this review). The continual errors made by H2D, combined with navigating the architects' temperament, made for a sour experience that aggravated an already stressful experience of a home remodel.

We wish we had chosen a different architect. Initially, H2D seemed competent and pleasant during the first part of our home remodel. However, our overall experience with them was unsatisfactory. Admittedly, our remodel was problematic and revealed challenges we hadn’t anticipated. However, common oversights and miscalculations by H2D resulted in generated revenue for H2D and added expense and time to our remodel. At the beginning of the project, H2D called for a meeting so we could discuss key design aspects of a particular room. The plans that H2D created after that meeting failed to reflect the very specific design choices we had made. Additionally, H2D miscalculated a key structural measurement that cost us time and money with our contractors (and it was a mistake that we, with no architectural background, were able to clearly see). H2D also provided plans with handwritten notes that we and 2 contractors could not clearly read. We asked the architect to make the notes legible, which was our expectation from the onset. She made them legible, but charged us an additional $1,200 for the changes. After receiving the invoice and us questioning the charge, the architect stated that she “did not work for free.” We asked her to consider reducing the charge by half. She agreed to a 16% reduction. The next invoice we were charged hourly every time a contractor called about our project. H2D managed to recuperate that 16% discount (and then some) by fielding our contractor’s questions. Our last dealings with H2D were when we discovered they had provided the wrong plans to a contractor without key revisions. At this point, all parties involved decided it would be better to deal with our structural engineer and bypass H2D entirely. A relationship with an architect is a critical component to a remodel. We had hoped that our architect would take responsibility for poor work and provide helpful customer service (other significant examples lacking in these areas are not included in this review). The continual errors made by H2D, combined with navigating the architects' temperament, made for a sour experience that aggravated an already stressful experience of a home remodel.