ENERGY MANAGEMENT SERVICES INC

I went through an extensive remodeling project ($120K+) with James Nam and EMS at the beginning of 2021 and I STRONGLY recommend AGAINST him and EMS. The work itself was sloppy, but you get what you paid for. However, James always found ways to blame something else for his mistakes, held no integrity and zero accountability. Once you pay him in full, there's no way to get him to come back and honor his 1 year warranty (as part of the contract) unless he can get more money out of you. He breached our contract with zero hesitation. You should NOT use them, unless you don't give a crap about what happens afterward. I spent months trying to get him to come over to debug the rusty water in the tub spout our brand new bathroom, he never came and blamed all the old pipes. After a having a bunch of plumbers coming over to take a look, I told him that it's for sure the tub spout, he dismissed it. I then got an independent plumber come and fix the issue, the root cause was because EMS used a black metal nipple (intended for gas line, not water line and against code) that rusted. When I told James that it was his fault, he then ignored all my messages, emails, calls and went dark. To add more colors, here are some of the things that went wrong: * James failed to get a rough in inspection for the plumbing work, this resulted in them cutting open a bunch of brand new finished textured and painted drywall for inspection. Even though I reminded him months before to get that done before putting up walls. * All the 3 bathrooms had their water levers mounted in reverse. One of the showerhead had irregular flow because they used the wrong rubber washer. * They did not use enough primer and I had to buy thousands dollar worth of extra paint, but then in the end the paint was rough and spiky to the touch. * They redid my boiler room wall, put a piece of drywall with a big hole on it as the crawlspace door -- a bunch of mice were able to get in the house through his hole * The original quote was competitive, but ANYTHING you add on after is ridiculously priced.