Custom Auto & Diesel Performance

I had worked with this shop in the past.   They had provided me the highest level of respect while showing a thorough knowledge of the products they service.  The first experience (2012), i had very little knowledge on diesels, so they could have easily taken me for several thousand dollars before i realized that i was throwing my money away, but they didnt.  Immediately, Joe pointed out the problem with this very old and worn truck (significant amount of smoke through oil), explaining it in an easy to understand way (not just damaged rings, but oval-ized cylinders), and provided me his advice (use it for labor, not on streets, till it dies).  He charged me nothing for this inspection, analysis, and advice.  He could have charged me several thousand dollars to rebuild the engine, but he showed great professionalism instead.
This time, i brought a much nicer truck in, that had been running well until a sudden loss of power, metallic plinking noise, and significant dark smoke through exhaust.  I tried to diagnose it myself and had several mechanic friends provide their insight, but alas, we were unsuccessful.  
Joe (and his staff) were top quality from start to finish.  He didnt offer me any wild promises (like most shops) to try to get me in the door.  He just told me that he would do his best and only charge me for the time he puts into it (stating that his initial inspection is ~$100).  I agreed and had the truck transported to his shop.  He patiently waited while I told him what i knew of the truck and its problem(s).  Then asked what my urgency was.  I told him that i was not in a hurry, but would like to see it diagnosed within the week.  He agreed.
Two days later, Joe called to tell me the diagnosis: one of the injectors is damaged (and it is flooding piston #6).
His advice: replace all six (6) injectors with new injectors.  
This would sound crazy to someone who is unfamiliar to diesel engines, but it would be reckless to replace one (1) injector at a time.  Besides, these injectors are all well worn (original injectors) as the truck has 140,000 miles.  He also pointed out that my Pyro probe was installed incorrectly (which I knew, but didnt have proper tools to safely correct the issue).  He offered to correct if for me (charging me for the time he puts in), which i gladly accepted.  I also requested that he put in a new after market lift pump.  I was unfamiliar with the benefit for a high gpm pump, so he suggested (as this truck is typically a daily driver and light work truck) that i go with the lower flow option.  This lower flow option turned out to be perfect for my use.  Even when hauling several thousand pounds uphill, i have never come close to maxing its capacity.  With the new lift pump (to meet the manufacturer warranty) it was required to replace the fuel filter, which he did.  All this work was done within another week.  Most of the time was waiting for all the parts to arrive.  
Total cost: $4,700
Total time: two weeks
Service satisfaction: Very High   :-)
I did not enjoy the fact that i had to get my truck fixed, but i am very glad that Joe and his staff at Custom Diesel Performance were available to help me.  They showed the highest professionalism that i could have expected.  No games, no gimmicks, just good service.  
FYI, my truck is still running great.  No problems since this service (6 months ago).

Eight months later, the transmission went out 800 miles away from our home and his repair facility. The mechanic there attempted to get them to assist with the repairs since it was 100 miles out of warranty. Customer Performance Diesel must have breathed a sigh of relief about that 100 miles!! We would anticipate any business would step in and assist on the repair expense given the 100 miles AND that we had spent over $12,000 in their shop in the prior two years. We have never returned and never will.