Booth & LaDuke Motors Inc

unknown

I was very frustrated by this company. After the service was complete, I asked to speak with the mechanic who actually did the work on my car, just to get an idea of what he was able to diagnose (or not) and get some suggestions of where to go from here (if I ended up needing to go to Honda 2 hours away if the issue persisted). The tech guy told me one thing about the amount of codes they had the ability to pull. This did not match with what I had been told could be accomplished by the manager I spoke with 2 days prior, when I set up the appointment. So later that day I called back and spoke to that same manager again, to clarify exactly what had been done in terms of code pulling. He gave me the same answer he originally gave (which didn't match the tech's answer). At this point I was really frustrated, because how can I get 2 totally different answers, and how do I know what actually got done that day on my car?!!! So I called again, and asked to speak to someone in billing, to see if they would give me a partial refund, since it was so unclear what diagnostic work had been done. The gal I spoke with was very defensive, and accused me of being difficult because I was and quot;not getting the answer you WANT to hearand quot;. All I wanted was a clear answer. I understood that codes might not have appeared in the system. I just needed to know how in depth they were able to look into the codes. The gal continued to argue with me, telling me how stubborn I was because I hadn't left my name and number earlier, choosing to call by on my own timing (What does that have to do with anything?!!! I have a toddler, and it makes more sense for me to call when it works for me, than to miss a call back because my hands are full with a toddler issue!! The lady was totally making judgement calls about me!!!). So yeah -- I got vague answers, a and quot;fixand quot; I didn't know ahead of time I was going to pay for, and the result being that their guess-work and quot;fixand quot; didn't fix the problem at all, so I ended up putting out even more money to take it to the dealership who WAS able to diagnose the problem and fix it.

Tami came to my office and got my car. Her customer service is A1 and I really believe that Booth and Laduke would not be the same without her.

I arrived early for my appointment. Their tech brought the car in carefully, placed it on the lift and bled the system in preparation for winter storage.

Super! Was in and out within 1 1/2.