Puget Sound Key & Lock

I would recommend this place, I’d even send my mother if she needed a key. Troy is very professional and communicative even offered to come to me and do his services. 10/10

They went above and beyond! even made me door keys without me even asking for them! Excellent customer service! great work! highly recommend!

Very professional. Would have paid twice this amount with someone else.

Arrived on time. Completed project without a problem. Cleaned up area when finished. Gave advice on back door lock.

Based on reviews on Angie's List, I recommended Puget Sound Locksmith to a family member who had accidentally locked her keys in the trunk. Puget Sound Locksmith arrived at her location within an hour and they were able to open her locked car. They were friendly and punctual, and they gave her a discount when she mentioned Angie's List.

The locksmith that actually did the work for us was professional and completed the job to our satisfaction - everything else about the job was underwhelming. I called for service and scheduled it for the following day (re-key 3 doors with a possible 4th door lock install). The locksmith arrived within the appointed time, BUT was called away (for a AAA service call) after procuring all of the needed parts and disassembling the lock on my front door. He was supposed to have returned in 90 minutes to complete the job, after multiple calls with the business owner the orig locksmith returned 6 hours later, to work for 90 mintues before running into further difficulties on my job, to return in the morning to finish. Finishing in the moring started at 11:30, and lasted for another 2 hours. Job completed, yes. But the 4.5 hour job took 22 hours to complete. The business owner, Troy, was unresponsive to any questions of professionalism and customer satisfaction. Why did he pull our locksmith who was in the middle of a job to take a AAA call that, due to a sick call he was ill-equiped to manage? We never got a straight answer. If it wasn't for Alex, the locksmith that actually performed the work, the whole thing would have been a loss. I had hoped to have the job completed prior to going to work that evening , but no my wife was saddled with managing the majority of this lengthy job and sacrificing more of her (and my toddler's) time.

The guy came the same day we called and did the job quickly. He was professional, friendly, and pleasant to work with.