Custom Stove Installations LLC

JP always does a very professional job cleaning our really dirty sooty pellet stovee. He is careful to contain the soot from getting all over and the stove always looks great when he is finished. Additionally, it always runs well afterward. We had him replace our 20 year old pellet stove with a new more efficient one, on his recommendation. He found us one at a good price and installed it We love it! JP is very personable and professional. He gets the job done and always has tips about keeping the stove clean and running. If anyone is looking for fireplace, wood stove and pellet stove cleaning, repair or installation, I highly recommend JP and his company.

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GOOD PROFESSIONAL JOB.
 ALSO, RECOMMENDED A BRAND OF STOVE & RETAIL LOCATION FOR PURCHASE.

Very professional and friendly.  Gave good advice on project.  One of the best services we have had.  Trust worth folks.

They were punctual, thorough, and answered all of our questions.

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Visit one - called for a tune up and to light the fireplace.  He told us it did not need a tune up, lit it and left. $92
Visit two - Called him to light the fireplace, put a new igniter in and fix the noisy fan.
He lit the fireplace, said he could change the igniter but they last forever, and wasn't needed. Said it was just hard to light.  Said to hit the top of the fireplace when the fan was noisy.  Collected $92 and left.  Had to unplug fan the next day as it wouldn't turn off and was noisy.

We have always been happy with the people who come out to service the stove. They always contact us to let us know it is time. They schedule us sand come out when they say they will. They put out floor protectors and they are very professional. The guy who comes out has a good understating of the catalytic converter. He understands how it works and how to keep it functioning.

He is very good. He has been here about three times. He is thorough and I trust him implicitly .  Any questions I have had, the people in the office have taken their time and done a great job. Everyone is great. I absolutely trust him. It is a wonderful outfit. The price is affordable, fair, and well worth it.

The service was fine. They provided perfectly good service. The price was reasonable compared to what others charge for the same service. I had no problems with the service and I plan to have them back to do the same work.

They were great. I am planning to have them back to clean the stove. They were really friendly people.They did a good job of cleaning up after themselves. They did a quite a bit of work in the chimney and it was done impeccably. They did not leave any dirt or soot behind. The service was great.

They did the job and were punctual and professional.

David did an excellent job cleaning our chimney.
He also added a flange around the collar up underneath the chimney cap, at the top of the chase.  Now the boxelder bugs don't have their big annual party down the inside of the chase into our dining room!

These people were fantastic from start to finish.  When I purchased my wood stove I was given two business cards - one for Custom Stove Installation and one for another company.  I called CSI (Custom Stove) and JP came out the next morning.  I called the other company twice - once I left a voice message (no response) and the second time spoke with a person who said another person would call me back (never did hear from them).
JP was on time and prepared.  He took his time, made sure I understood everything and even suggested a way I could saveabout half the installation cost by placing the new wood stove in another location.  Actually, I chose the more expensive route because I wanted the new stove to still be centrally located.
This was a very complicated installation, in that he was dealing with a manufactured home that had another, separate roof over the top of it.  I wanted to have the stove kept in the central kitchen area, so he was working with the ceiling, the outer roof of the manufactured home, plus the complete roof over the top of that.  JP wrote up estimates for everything.  We agreed on what would be done and went forward.
They took care of securing the required permits and of picking up the new stove from the store.
The day of the installation, they arrived just a little ahead of time, had my new stove with them, and went to work.  In short order they removed the old stove and placed it in the back of my truck, at my request.  Removed the packing from the new stove - kept the mess cleaned up as they went - brought the new stove in and placed it on the pad.
JP thoroughly cleaned chimneys and serviced and cleaned my pellet stove.  His associate worked on the installation of the wood stove.  I mean, these guys were efficient!  JP left mid-day to meet other commitments, but his associate stayed until after 6:00 pm to be sure everything that could be done, was done.  They put a new chimney cap on, cut holes in the roofs and ceilings, connected the new chimney portion between the stove top and the ceiling, and, also, installed an air outlet.  They had to drill through a marble pad to install the air outlet, which entailed crawling under the house (tight quarters).
Because of the additional hole that needed to be cut in the ceiling, JP custom made a metal plate which very, very nicely covered everything.  It was necessary for him to come back at a later date for this portion of the job.  But again - excellent communication - did everything he promised he would.  Then he took the extra step of painting over each of the metal screws so the entire chimney was evenly painted black!  His motto is definitely "do it right the first time!"
I gave his name to a friend of mine, who needed a chimney cleaned - same rave reviews.  I will definitely call him the next time I need stove or chimney work done!

Eric arrived punctually and performed the cleaning, repair and adjustment promptly, quietly and cleanly. Though he found that some unusual extra work was needed he finished in a reasonable time and did not increase the charge that had been estimated.