Approved Pro
The Maids
Maid Service, Post Construction - Clean-up, Range & Hood Cleaning Service,
About us
? Discover The Maids & Chinook Services: Where Family-Owned Dedication Meets Expert Care! ? Proudly serving King and Snohomish counties since 1993, The Maids is a testament to local family ownership's commitment to excellence. We don't just clean houses; we provide a thorough, detailed, and personalized experience backed by our promise of reliability. What sets The Maids apart? ✨ Teams of Four for Efficient Cleaning ✨ Classroom-Trained, Certified Professionals ✨ Eco-friendly Cleaning Products ✨ Advanced HEPA Filtration Backpack Vacuum ✨ Attention to Detail: From doorknobs to remote controls, we cover it all! ✨ Hands-and-Knees Cleaning for Kitchen & Bathroom Floors ✨ 100% Satisfaction Guarantee In collaboration with our in-house division, Chinook Services, we're elevating the standards of home care. Chinook, sharing our family-driven ethos, has garnered over 2000 reviews for exceptional exterior maintenance services. From truck-mounted carpet and upholstery cleaning to dryer vent care, gutter cleaning, power washing, moss treatments, roof care, and handyman services, we've got you covered. ? Ready for a Refreshed Home? Claim your free Instant Online Quote today! Simply click the "Instant Online Quote" button on our website and embark on a journey of unmatched home care. Schedule at your convenience after getting your estimate! ? https://maidsmillcreek.com/
Business highlights
Se habla espanol
Emergency services offered
32 years of experience
Amenities
Emergency Services
Yes
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.7102 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 85% | ||
| 7% | ||
| 6% | ||
| 0% | ||
| 2% |
Showing 1-25 of 102 reviews
Michelle M.
Apr 2023
Great! They were very respectful and were able to work around two adults while we worked from home.
Response from The Maids
"Thank you so much, [Member Name Removed], for taking the time to leave this wonderful review! We understand the importance of maintaining a respectful and unobtrusive presence, especially when our clients are working from home. It's our priority to ensure a seamless cleaning experience without disrupting your day. We're thrilled to hear that our team met your expectations. We look forward to serving you again in the future. Stay safe and have a sparkling day! Warm regards, Jay Bjorn Owner ChinookServices.com Chinook Services: 425-290-8635 Roof/Gutter Cleaning, Window Cleaning, and Pressure Washing The Maids: 425-353-8618 House Cleaning, Carpet/Upholstery Cleaning and Dryer Vent Cleaning"
Gary H.
Sep 2020
Fast and expensive480
Response from The Maids
"Thank you for sharing your experience with us, [Member Name Removed]! We are glad to hear you had a great experience with our fast, and efficient, cleaning team! We look forward to caring for your home again soon!"
Ellen S.
Jul 2019
It's always awesome! They have been coming to my house for years!
Response from The Maids
"Hi [Member Name Removed], I apologize for the delay in responding. Thank you for taking the time to share your experience with The Maids! We appreciate your business very much and we are happy to know you are well taken care of by our team! We look forward to caring for your home again soon!"
Serene R.
Nov 2018
Great job done
Response from The Maids
"Hi [Member Name Removed], I apologize for the delay in responding. Thank you for taking the time to share your experience with The Maids! We appreciate your business very much and we are happy to know you are well taken care of by our team! We look forward to caring for your home again soon!"
Lawrence B.
May 2018
Perfect, wonderful, great!
Response from The Maids
"Hi [Member Name Removed], I apologize for the delay in responding. Thank you for taking the time to share your experience with The Maids! We appreciate your business very much and we are happy to know you are well taken care of by our team! We look forward to caring for your home again soon!"
Eric A.
May 2018
They have been cleaning my Condo for many years now, they are prompt and I have no complaints. I am happy with their service. I have never been worried about anything going missing in my home. I trust them.
Response from The Maids
"Hi [Member Name Removed], I apologize for the delay in responding. Thank you for taking the time to share your experience with The Maids! We appreciate your business very much and we are happy to know you are well taken care of by our team! We look forward to caring for your home again soon!"
Mandy D.
Oct 2017
The good: They showed up on time and were very friendly. They even offered a coupon on Angie's List for first time customers. The laminate floors looked incredible, as did the kitchen appliances. The bad: They didn't do a thorough clean, and the house was not even in a messy condition. The house had already been staged and was in the condition of a typical work week prior to cleaning. They didn't dust the entire house, the bathrooms looked like they had just been wiped down, and the carpet wasn't cleaned. For the carpet you could tell they had ran their vacuum over it because of the lines, but I had just watched my friends cat and knew there was liter on the floor in the spare room. The liter was still on the carpet when I vacuumed later that week.
Response from The Maids
"[Member Name Removed], First, I'd like to thank you for using The Maids. Second, I'd like to apologize for your experience. The Maids does have a customer referral rate of 96%, as well as a 24-hour, 100% satisfaction guarantee. We are so sorry our service didn't meet your expectations. Although we strive to provide unbelievable service and have a knack for building great customer relationships, we sometimes miss the mark. We do appreciate your feedback as all comments help us improve our communications with customers, training of employees and service quality. We hope you'll try us again - I'm confident we can turn your opinion about our service around."
Jean Z.
Oct 2017
Very wellI have been using The Maids for over 5 years they have never let me down!
Response from The Maids
"Hi [Member Name Removed], I apologize for the delay in responding. Thank you for taking the time to share your experience with The Maids! We appreciate your business very much and we are happy to know you are well taken care of by our team! We look forward to caring for your home again soon!"
David S.
Sep 2017
Very well, place looked great, including miniblinds.
Response from The Maids
"Hi [Member Name Removed], I apologize for the delay in responding. Thank you for taking the time to share your experience with The Maids! We appreciate your business very much and we are happy to know you are well taken care of by our team! We look forward to caring for your home again soon!"
Harriet W.
Aug 2017
.
Response from The Maids
"Our entire team at The Maids takes great pride in making your life easier and cleaner! Thank you for your review and we look forward to cleaning your home again soon! Dena Brender, Customer Care Manager The Maids"
Dana D.
Aug 2017
The estimate was for 4 cleaners for 3 hours. When they arrived, the lead informed me that it might be more due to needing the refrigerator cleaned and the blinds done. That became an immediate concern since I told them the refrigerator needed cleaning and that there was 17 blinds that needed to be dusted. I approved additional time and cost and had to prioritize what I wanted clean more than other areas. How weird and unwarranted is that! In the end they called and told me they were done early. WHAT! When I returned home there was areas not done: we had to mop the floor, clean weird spots off the sofa and clean around and under the scald in the bathroom. It is clear they were not detail oriented.
Response from The Maids
"[Member Name Removed], Thank you for your feedback, we can only get better when we know our faults. I appreciate your taking the time to let us know about your experience. When we spoke on the phone yesterday, I offered to have a manager return and re-cIean these areas, however you declined. Of note, our team leaders are directed to advise customers should they feel additional time may be needed to complete the cleaning. We want to make every effort in providing the high quality cleaning we promise. Our intention is to fulfill this promise and I apologize that we fell short. Again, thank you for your feedback, we will use this for training and re-training purposes. Should you change your mind, we would love the opportunity to return and re-clean these areas. Sincerely, Dianne Bjorn, Owner The Maids"
Stephanie H.
May 2017
They were excellent! After 3 weeks of remodeling, there was a layer of dust and grime over my whole house. Three of them came in and less than 3 hours later, the house was sparkling clean and smelled great. Wish I could afford to have them come in more often. House has never looked so good.
Response from The Maids
"[Member Name Removed], Thank you for taking the time to fill out a review. We value your feedback and pride ourselves on providing the best experience possible for our customers. We look forward to caring for you home in the future! Dena Brender, Customer Care Manager The Maids"
Sharon T.
Jan 2017
The maids are great to work with and are quick and efficient cleaning my house.
Response from The Maids
"Hi [Member Name Removed], I apologize for the delay in responding. Thank you for taking the time to share your experience with The Maids! We appreciate your business very much and we are happy to know you are well taken care of by our team! We look forward to caring for your home again soon!"
Jean Z.
Dec 2016
Perfectly. They keep a record of all your requests for all of our little idiosyncratiis, so if a new crew comes in they know what we expect!
Response from The Maids
"Hi [Member Name Removed], I apologize for the delay in responding. Thank you for taking the time to share your experience with The Maids! We appreciate your business very much and we are happy to know you are well taken care of by our team! We look forward to caring for your home again soon!"
Dennis F.
Nov 2016
Bathroom was not thoroughly cleaned, a few other places including baseboards (which I understood were to be cleaned) were not cleaned.
Response from The Maids
"Hi [Member Name Removed], Thank you for your feedback, we can only get better when we know our faults. I appreciate your taking the time to let us know about your experience. We want to make every effort in providing the high quality cleaning we promise. Our intention is to fulfill this promise and I apologize that we fell short. Again, thank you for your feedback, we will use this for training and re-training purposes."
Homeowner
Oct 2016
We use this service every couple of weeks. The service is good.
Diana G.
Oct 2016
They still do work for us and it's very fine. They're very thorough and timely. Our experience time over time is generally the same. I still use them.
Response from The Maids
"Hi [Member Name Removed], I apologize for the delay in responding. Thank you for taking the time to share your experience with The Maids! We appreciate your business very much and we are happy to know you are well taken care of by our team! We look forward to caring for your home again soon!"
Lori P.
Oct 2016
We value their service. We'd give them an A or we won't keep them coming back.
Response from The Maids
"Hi [Member Name Removed], I apologize for the delay in responding. Thank you for taking the time to share your experience with The Maids! We appreciate your business very much and we are happy to know you are well taken care of by our team! We look forward to caring for your home again soon!"
Lori P.
Oct 2016
We would use them again.
Response from The Maids
"Hi [Member Name Removed], I apologize for the delay in responding. Thank you for taking the time to share your experience with The Maids! We appreciate your business very much and we are happy to know you are well taken care of by our team! We look forward to caring for your home again soon!"
Andrew S.
Oct 2016
They did great. They are always very prompt, they call if they're going to be late and they remind us via email about the time when they're coming. It's so clean and easy and we don't have to think about it which is excellent. My interaction with them was always very positive and professional. The work that they do is always really top notch. They are a very reliable and a great clean service. They are very much on time.
Response from The Maids
"Hi [Member Name Removed], I apologize for the delay in responding. Thank you for taking the time to share your experience with The Maids! We appreciate your business very much and we are happy to know you are well taken care of by our team! We look forward to caring for your home again soon!"
Brian W.
Oct 2016
It is fine. They've been doing my house every two weeks for quite some time. Quality is pretty good. They're good.
Response from The Maids
"Thank you for your feedback, [Member Name Removed]. It's great to hear that you've been trusting us with your home for an extended period of time. We always strive for excellence and appreciate hearing that our quality meets your standards. We're continuously looking for ways to enhance our services, and your feedback is invaluable. Please let us know if there's ever anything specific you'd like us to address or improve upon. We're here to serve you! Best regards, Jay Bjorn, Owner of The Maids"
Brian W.
Oct 2016
It is fine. They've been doing my house every two weeks for quite some time. Quality is pretty good. They're good.
Response from The Maids
"Thank you for sharing your thoughts, [Member Name Removed]. We truly value our long-term clients like you and always aim for the highest standards in our services. Your feedback reinforces our commitment to consistently deliver quality housecleaning. If there are any areas where you feel we could elevate our service even more, please don't hesitate to let us know. We're always eager to improve and serve you better. Warm regards, Jay Bjorn, Owner of The Maids"
James B.
Oct 2016
They did a great job. They are professional and they do a good job when they are cleaning. I feel comfortable having them here in our house. They are fast, efficient and mostly they just do a nice job when they clean.
Response from The Maids
"Hello! I apologize for the delay in responding. Thank you for taking the time to share your experience with The Maids! We appreciate your business very much and we are happy to know you are well taken care of by our team! We look forward to caring for your home again soon!"
J A.
Oct 2016
unknown
Response from The Maids
"Thank you for taking the time to fill out a review. We value your feedback and pride ourselves on providing the best experience possible for our customers. We look forward to continuing to care for your home! Dena Brender, Customer Care Manager The Maids"
Kathy N.
Oct 2016
They were excellent as usual. They did a great job. I will use them again.
Response from The Maids
"Hi [Member Name Removed], I apologize for the delay in responding. Thank you for taking the time to share your experience with The Maids! We appreciate your business very much and we are happy to know you are well taken care of by our team! We look forward to caring for your home again soon!"
Licensing
State Contractor License Requirements
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FAQ
The Maids is currently rated 4.7 overall out of 5.
The Maids accepts the following forms of payment: CreditCard
Yes, The Maids offers free project estimates.
No, The Maids does not offer eco-friendly accreditations.
No, The Maids does not offer a senior discount.
Yes, The Maids offers emergency services.
Yes, The Maids offers warranties.