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Intermountain Glass Inc
Carpentry Framing - Install, Carpentry Framing - Repair, Interior Trim and Decorative Moldings - Install,
About us
Serving the Pugent Sound area for 36 years. Intermountain Glass offers sales & services in both residential and commercial windows & doors products. We are honored to represent many of the finest window and door manufacturers in the US, many of which are headquartered here in the state of Washington. Our goal in servicing our customers is to achieve complete satisfaction on our work performed. We feel this is accomplished by hiring full-time qualified personnel; utilizing the equipment and knowledge available for window installation and working hard to meet your expectations.
Business highlights
45 years of experience
Services we offer
Window replacement, and garden windows. Doors, and sunrooms sales & service., bathroom tub & shower enclosures, bays, bows, foggy glass replacement, glass fabrication, mirrors, skylights
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.777 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 86% | ||
| 8% | ||
| 3% | ||
| 0% | ||
| 4% |
Showing 1-25 of 77 reviews
Jason M.
Jul 2020
Excellent customer experience all the way around from the salesman, office staff and installers. Very professional and on time for installation. The installers where fantastic exceeding my expectations. I will definitely highly recommend them to anyone looking to have windows installed.
Liz F.
Feb 2020
An error in the paperwork led to the wrong type of installation for our new windows, which we didn't discover until the last window was going up. When we spoke with the owner, he immediately arranged for a complete re-do of the installation, at no charge to us. They spent three days, to make sure everything was done right, and the new installation is beautiful. Thank you IMG!
Michael R.
Mar 2019
The team at Intermountain Glass was terrific to work with. We had a rather completed skylight install which the team completed on time and according to the design. The installers were extremely friendly and were careful to work around our various trees and flowers. They showed up at the scheduled time and worked straight through to complete the install. I highly recommend Intermountain Glass.
Zach D.
Nov 2018
The owner personally came out after estimates and helped us make sure our structure was sound and we chose the right locations for glass and sliders. The installers were very organized and got done on time.
Steve L.
Nov 2017
Intermountain glass is an amazing company. We had Intermountain replace our glass on our entire house. The quality of their windows are excellent and service outstanding. Their workers were very polite and respectful. They made sure there was no mess both inside and out. The office people were very prompt and pleasant to work with. This company stands behind their work!
Larry B.
Jul 2017
Punctuality, professionalism and communication was excellent with installer. Clean up after work was also excellent.
Linda C.
Feb 2017
Very pleased with price and work.
Response from Intermountain Glass Inc
"We are very happy to hear that you are pleased with our performance! Thank you for the opportunity to earn your trust and business. We look forward to working with you on future window & door projects. Thank you. Kerry Kaestner General Manager Intermountain Glass"
Laura S.
Nov 2016
Horrible. Be warned! We have been waiting since August to get the work done. Quotes were drawn and approved. Money was paid. Today, I emailed to confirm that the start date of 11/7 was still in effect, and we got an email back from the General Manager that the work was beyond their scope and they won't be doing the work. They charged over $7,500 on our credit card, and to date, the money has not been refunded. They claim they had emailed me a month ago to let me know this - although both my husband and I never received an email from them, nor did they issue a credit. I would absolutely NOT use them and warn others not to use them as well.
William G.
Sep 2016
Excellent. Good communication, workers pleasant and on time, clean job
Response from Intermountain Glass Inc
"Thank you for taking the time to write a positive review! We really appreciate your business and look forward to working with you on any future projects you may have. Thanks again! Kerry Kaestner General Manager Intermountain Glass"
Daniel T.
Sep 2016
All staff (scheduler/office personnel, estimator, installers) were friendly, and those who made appointments arrived on time. So far, so good. I don't have the expertise to assess quality with confidence but do know that the initial installer disagreed with the guidance of the estimator on one of the three windows and with quality of the manufactured product (bead) on a second. (The third window was installed at the initial appointment and appears to be fine.) The problems at the initial appointment with the other two windows required my wife to take a second day off of work for a second installation appointment. More interestingly, the installer at the second installation appointment said that the bead work was right the first time and that the other window (which the initial installer refused to install at the initial appointment) was correct. Staff offered an email apology when I provided feedback, but next time I would choose another provider whose workforce did not provide contradictory messages and whose work did not require a second (and apparently unneeded appointment). Price and quality appear to be fine, but it is frustrating to have wasted one of our vacation days due to Intermountain's error.
Response from Intermountain Glass Inc
"We do always strive to complete our projects on time and efficiently, however, it appears that we failed you in that regard and for that we are truly sorry. We have used your experience with us as a training tool for all our employees so that we can continue to improve in all aspects of our business. We really appreciate your feedback. Please feel free to reach out to me directly if you ever have any questions or comments, or if there is anything we can do to earn your trust and business back. Thank you. Kerry Kaestner General Manager Intermountain Glass"
David M.
Jul 2016
It went very well, I am happy with the quality of the work. It took the two guys a couple of days to replace the windows. The workers were friendly and courteous. The office let me know approximately when the windows would be manufactured and phoned me up to scheduled the work when they came in. The cleaned up after they finished. I like that they used windows with fins, flashing tape, drip caps and did a good job sealing with caulk after. They gave me a good competitive bid without a big sales pitch.
Response from Intermountain Glass Inc
"Thank you so much for taking the time to share your positive experience with Intermountain Glass. We truly appreciate you choosing us for your window project and hope that you contact us again for any future window or door needs. Thank you! Kerry Kaestner General Manager Intermountain Glass"
Walt P.
Jun 2016
We contracted with Intermountain Glass to install a pet door we had purchased in our upstairs sliding glass door screen. They attempted to complete the work 3 different times, but each time the installer visited there turned out to be something wrong with what they had done. Finally, we agreed to pay them for their best effort (still incredibly shoddy) rather than hassle with them any further. My wife and I repaired their work ourselves. We then installed an identical pet door in the identical sliding glass door screen downstairs in our home. Even though we aren't particularly handy, we accomplished the work ourselves, correctly, in under one hour.
Response from Intermountain Glass Inc
"We are so sorry to hear about your unfortunate experience. It is truly never our intention to provide service to our customers that they are not completely satisfied with. We really appreciate your comments and feedback and hope that you do give us a chance to make things right on any future projects you may need. Please feel free to reach out to me directly if you ever have any questions or comments, or if there is anything we can do to earn your trust and business back. Thanks again for the feedback. Sincerely, Kerry Kaestner Intermountain Glass"
Karen L.
Apr 2016
unknown
Response from Intermountain Glass Inc
"Thank you for using Intermountain Glass for your window needs , if we can offer our services in the future please give us a call. Don Clayton, Pres/"
William C.
Mar 2016
unknown
Response from Intermountain Glass Inc
"Thank you for your response, I am happy your are satisfied with your windows. Don Clayton, Pres."
Larry B.
Jan 2016
unknown
Response from Intermountain Glass Inc
"Thank you for taking time out of your day to post such a thoughtful review. Don Clayton, Pres."
Bruce K.
Dec 2015
The whole process went extremely well, though because the company was so booked up, there was a great deal of time between our acceptance of the estimate and the actual measurement for the windows on the the one hand, and between the measurement and installation of the windows later on. This didn't present too great a problem for us because we were in no real hurry. I had three companies out for estimates and the other three claimed that Milgard could not make a window as narrow as 11". Intermountain said that it was possible and came up with a bid that was not only a bit less than the other bids, but also indicated that if Milgard could not, indeed make the window, they would come up with the same offer that the other companies did for the 11" vinyl window at a significantly reduced cost. As it turns out, because Intermountain took the time to investigate thoroughly we were able to get all the windows in thermal break aluminum. Also, the installation presented some challenges because at one point members of the crew had to work on a thirty-foot ladder, and at another over a ten-foot drop. Everybody associated with with job remained professional and courteous throughout. I would definitely recommend this company, and if I need subsequent glass work, I would call them first.
Response from Intermountain Glass Inc
"Thank your for taking the time to post such a thoughtful review. Don Clayton, Pres."
Krista L.
Dec 2015
We had Intermountain glass replace 22 windows in our home. We had had them out a few years ago to replace six windows that were broken and failing. It was such a good experience we used them again. Their quote was reasonable for the amount of windows and the work to install them. The job went excellent. The installers were efficient and professional, and not once did I see any sawdust in my home (no small feat with the number of windows in my house!). Everyone keeps asking us how we like our new windows and where did you get them? We are happy to tell them. Thank you for doing such a good job!
Response from Intermountain Glass Inc
"Thank you for posting such a thoughtful review, these comments mean a lot to our workers and office staff. Don Clayton, Pres."
Kristen N.
Jul 2015
Intermountain Glass replaced the entire entryway of my 1958 split-entry house (door, sidelight, transom, framing). From my first email inquiring about services to the moment when the installers pulled out of the drive, my experience with Intermountain Glass was exceptional.
Our sales rep Randy was knowledgable and personable. He came prepared and answered all my "first timer" questions. He even met me at my work in order to complete the paperwork, in order to accommodate my schedule.
Mike came out to measure everything and took great care to talk to me about my future flooring project to be sure that the entryway was set high enough to accommodate my new tile.
The installers were amazing. They were super friendly and concerned with making sure we were informed and happy all along the way. When I jokingly asked them to remove our ugly chandelier which was hung too high for my ladder, they DID!
The finished work is beautiful and I could not be happier.
Lucky for me, they were the least expensive of all the bids I received (although I chose them based on their excellent service and understanding of my project.)
Lucky for them, I have a whole house of windows to replace, and when it comes time to do them, I will definitely be hiring them back!
Our sales rep Randy was knowledgable and personable. He came prepared and answered all my "first timer" questions. He even met me at my work in order to complete the paperwork, in order to accommodate my schedule.
Mike came out to measure everything and took great care to talk to me about my future flooring project to be sure that the entryway was set high enough to accommodate my new tile.
The installers were amazing. They were super friendly and concerned with making sure we were informed and happy all along the way. When I jokingly asked them to remove our ugly chandelier which was hung too high for my ladder, they DID!
The finished work is beautiful and I could not be happier.
Lucky for me, they were the least expensive of all the bids I received (although I chose them based on their excellent service and understanding of my project.)
Lucky for them, I have a whole house of windows to replace, and when it comes time to do them, I will definitely be hiring them back!
Response from Intermountain Glass Inc
"Thank you for posting such a thoughtful review. I will pass your comments on to our workers and staff. Don Clayton, Pres."
Douglas W.
Jun 2015
The job went perfectly. Frank was right on time to give us the estimate and exactly on time when he said he would return to replace the glass. The cost was quite a bit less than the last time we had this done (by another company), and the job was done quicker, more professionally and looks better.
Frank was courteous, friendly, professional and efficient. The job looks great and we would be happy to recommend Intermountain glass to anyone that needs glass repaired or replaced.
Frank was courteous, friendly, professional and efficient. The job looks great and we would be happy to recommend Intermountain glass to anyone that needs glass repaired or replaced.
Response from Intermountain Glass Inc
"Thank you for the thoughtful review, I will be sure to pass your comments on to Frank. Don Clayton, Pres."
Lance H.
May 2015
Good quality installation but sloppy workmanship.
Response from Intermountain Glass Inc
"Thank you for pointing out our short fall regarding the installation, “Your opinion does matter” good or bad these comments improve our service, employee confidence and morale. I do hope your are enjoying your new windows. Don Clayton, Pres."
Stephen F.
Apr 2015
Everything went very well. I was pleased with the service and would use them again
Response from Intermountain Glass Inc
"Thank you for your kind response, “Your opinion does matter” good or bad these comments improve our service, employee confidence and morale. Don Clayton, Pres."
STEVE C.
Mar 2015
Worked with Shane to get pricing to fit our budget, Shane came to the house after normal working hours, stayed for about two hours, no pressure. He presented a bid that night that was agreeable to us Windows and door were ordered, confirmation from Stacey at the office was emailed along with a delivery date. Install date was worked out, they were flexible with my schedule. On day of install, the two installers, Curtis and Trace arrived about 30 minutes early. Got to work tearing out old windows and door, they took one short break for lunch and kept working until job was completed. These two gentlemen are professional window installers, the work they did for us was beautiful, the interior trim out on our job was a bit complicated. We purchased milgard essence products with the VG fir interior, so there could be no hiding sloppy corners or cuts with caulk. Not to worry, these guys made no mistakes, corners are tight, every piece is custom to our install. Can't say enough good things about their work. They were pleasant and friendly all day, even put up with me and my dog watching over their shoulders all day. They cleaned up when finished, took everything with them when they left. Thank you very much for a great experience.
Steve and Terri Calton
Response from Intermountain Glass Inc
"Thank you for the kind review,“Your opinion does matter” good or bad these comments improve our service, employee confidence and morale. I hope the new windows preform as expected. Don Clayton, Pres."
Stephen W.
Feb 2015
Project went very well. Very satisfied with the product IMG installed (Simonton Windows). IMG sales staff worked with us to get the windows that were right for home. We looked at several products before deciding. Installation in December might not have been the perfect time weather wise, but the install crew was professional and generally thorough. The crew worked with us to make the install process as nonintrusive as possible and still get the job done on time. The results look great and function well. We would definitely use IMG again.
Response from Intermountain Glass Inc
"Thank you for the kind review, “Your opinion does matter” good or bad these comments improve our service, employee confidence and morale. Don Clayton, Pres"
Vaibhav P.
Jan 2015
It was very smooth and very professional. Happy with the service.
Response from Intermountain Glass Inc
"Thank you for taking the time to post this review, I appreciate your kind comments. Don Clayton, Pres."
Barry B.
Dec 2014
unknown
Response from Intermountain Glass Inc
"I understand, it is hard to get an "A" grade but we do try. Thanks for your response. Don Clayton, Pres."
Licensing
State Contractor License Requirements
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FAQ
Intermountain Glass Inc is currently rated 4.7 overall out of 5.
Intermountain Glass Inc accepts the following forms of payment: CreditCard
Yes, Intermountain Glass Inc offers free project estimates.
No, Intermountain Glass Inc does not offer eco-friendly accreditations.
No, Intermountain Glass Inc does not offer a senior discount.
No, Intermountain Glass Inc does not offer emergency services.
No, Intermountain Glass Inc does not offer warranties.