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All Star Carpet Cleaning

Carpet Cleaning, Upholstery Cleaning, Oriental Rug Cleaning,

About us

All Star has developed a carpet cleaning process that gets a better clean and uses 95% less water than truck mounted steam cleaning. We are serious about helping the environment. Visit our website for the whole story on how we get a better clean and how we are transforming the business in a way that makes carpet cleaning truly eco-friendly. The All Star process restores your carpet by agitating and awakening the fibers, allowing for a 360 degree clean which also allows a much faster drying time. Join our carpet cleaning revolution and get the best possible clean and do your part in protecting our environment! If you're not 100% completely satisfied, we will come back and redo the job. If you're still not satisfied, we will refund your money (Permanent Stains, Worn Carpet & Move-Outs Excluded). Family owned and operated. Doing business for almost 25yrs. We stand behind everything we do your satisfaction is our satisfaction.

Business highlights

35 years of trusted experience

Services we offer

Carpet Cleaning, Upholstery Cleaning, Oriental Rug Cleaning, Air Duct Cleaning

Services we don't offer

ask for details

Amenities

Senior Discount

10%



Accepted payment methods

American Express
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.7414 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
78%
4
14%
3
4%
2
1%
1
3%


Rating CategoryRating out of 5
quality
4.7
value
4.7
professionalism
4.8
responsiveness
4.8
punctuality
4.9
Showing 1-25 of 414 reviews

Sharon E.
02/2020
5.0
carpet cleaners
  + -1 more
They were professional, friendly, arrived on time, very prompt, efficient, cleaned all the rugs the way i want them to be cleaned and I'm planning to hire them again.
Description of Work: They cleaned the carpet.
Rating CategoryRating out of 5
Yes, I recommend this pro

Katherine K.
10/2019
5.0
carpet cleaners
  + -1 more
I just love these guys. It is a family run business that I have used for years. They are reasonable and do great job. They are the only ones I let clean my rugs and I highly recommend them to anyone looking for a great company that does rug cleaning. I have dogs and they are able to remove the stains and they use the enzyme and deodorizer which is a godsend to us pet owners. Please consider them when looking for a rug cleaning service.
Description of Work: Rug Cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from All Star Carpet Cleaning
Thank you so much for the great review!

Andrew M.
01/2018
5.0
carpet cleaners
  + -1 more
Good but did not like extra treatment product used after shampoo. Left the carpet fiber hard when it dried. Would skip after shampoo product
Description of Work: Carpet shampoo

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$89

Response from All Star Carpet Cleaning
Thank you for the review! We have started using several new products now that have eliminated most of the stiffness that occurs commonly in encapsulation cleaning.

Doug M.
11/2017
5.0
carpet cleaners
  + -1 more
Excellent. Far exceeded my expectations on removing some really bad stains in addition to a great overall cleaning.
Description of Work: Cleaned my carpet and the carpet at a clients house we were getting ready to sell.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Response from All Star Carpet Cleaning
Thank you so much for your review! You are a great customer and we appreciate your referrals. We look forward to serving you again on your next project.

ROBERTA M.
08/2017
5.0
carpet cleaners
  + -1 more
They were timely, friendly, and did an excellent job. They did the work quickly and efficiently.
Description of Work: They cleaned five rooms of carpet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$218

Response from All Star Carpet Cleaning
Thank you for the excellent review!

Kelley P.
05/2017
5.0
carpet cleaners
  + -1 more
It was great, they arrived on time, got the rugs cleaned up amazingly well.
Description of Work: Area rugs needed cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Nancy K.
03/2017
3.0
carpet cleaners
  + -1 more
They charged more than double of the Angies List and I would never hire them again.
Description of Work: The carpet cleaned.

Rating CategoryRating out of 5
quality
4.0
value
1.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0


LaDonna B.
02/2017
5.0
carpet cleaners
  + -1 more
Dan was very prompt and he communicated all along the way. His staff was awesome in calling a day ahead as a reminder call and ask for any changes. His concern for our wood floors not being marked or damaged being is commendable. Thanks Dan!
Description of Work: We had our carpets cleaned. We also had Dan add the additional enzyme agent to some areas clean away the cat urine from our aging cat (now deceased). It worked!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$139

JEFFREY D. M.
02/2017
3.0
upholstery cleaning
  + -1 more
He came the next week after we set up the appointment. He is a very nice man. I didn’t think he did that good of a job where one of the arms where it had been dirty. It was still dirty and I ended up going over it with one cleaner that I had. On the rest of the couch, it turned out okay. If you are going to use him and if you know the arm of the couch, you need to put that out because he kind of just went over it and didn’t really do a deeper cleaning on it. The price is kind of fill in with everybody else. I probably won’t use him again. I think I might find somebody else.
Description of Work: I purchased a Big Deal coupon from them. He cleaned our sectional couch.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

$119

Jan F.
12/2016
4.0
carpet cleaners, upholstery cleaning
  + 0 more
Had to call them to get an appointment even though I filled out the preferred dates/times. They were prompt to the appointment.
Description of Work: Sofa cleaned

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$119

Phyllis D.
12/2016
1.0
carpet cleaners
  + -1 more
No call, no email no correspondence.
Description of Work: Carpet cleaning services were acquired through Angie's List. There was no phone call or email response from them for a lengthy period of time. I contacted Angie's List and was refunded the money that I had spent. There could have been circumstances that prohibited them from responding but I was in need of carpet cleaning ASAP and they couldn't provide this.

Rating CategoryRating out of 5
responsiveness
1.0


Thomas T.
12/2016
3.0
carpet cleaners
  + -1 more
I feel it is okay. We had them in and then I think they were going to charge us and there is a little spot that I had to argue with him a little bit. There was a hallway and space and they want charge more for it and all that stuff and I said I have done carpet cleaning before and that is not the way to do it. I mean you kind of advertise one thing and then you want to charge more to add up to it, I didn't like it. I think they were courteous and interactions were fine. The work they did was good. I think they have to more forthrightness disclosure how you guys package your deal to get it to. I just remember I was surprised that they are going to charge me extra for this and that. I would not use them again.
Description of Work: We used All Star Carpet Cleaning earlier this year. They cleaned the carpet in April.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
3.0
responsiveness
4.0
punctuality
5.0

$275

Susan D.
11/2016
1.0
carpet cleaners
  + -1 more
They did not even try to work with us despite our best efforts. We ended up getting a refund, but All Star Carpet Cleaning went horribly. I would definitely not recommend to anyone. I felt like they tried to use a bait and switch tactic on me.
Description of Work: I pre-purchased a service at an agreed upon price for 3 areas. Upon arrival they looked at the carpet and said there was a lot of dirt, and that they would have to charge extra. We actually used our own spot cleaner prior to them coming out. He stated that an additional $150 would be charged. We had no major stains, and all of our furniture was moved out of our bedrooms. We had company coming that Sunday to visit, and really needed the work done. The representative stated that they could only do the work if we paid extra for a larger machine. We again asked if it could be done with the smaller one, understanding that it would not be as thorough as the larger one. The rep called the owner and again stated that we would have to pay the additional $150 or they could not do the job. Finally the rep said that if we signed the receipt saying we are satisfied, he would honor the lower price. He went to his van to grab some equipment, but then we saw his van leave and the owner (the rep's dad) called stating that his son would not do the work.

Rating CategoryRating out of 5
value
1.0
professionalism
3.0
responsiveness
1.0
punctuality
5.0

$239

Shilpa M.
11/2016
3.0
carpet cleaners
  + -1 more
It went ok. The carpets were cleaned. It was as basic carpet cleaning as it gets and some small spots are still there. And these were not really stains. No bells and whistles. The last few times i have had the carpets cleaned - moving furniture , putting protective plastic films under table legs, using booties and giving us booties so we can keep the carpet clean till it dries were taken care off. None of these were included in this service. So I think because i got a coupon i got substandard service. Basically what i paid for in the coupon. Not the value it represented.
Description of Work: carpet cleaning of the living area

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

$99

Response from All Star Carpet Cleaning
I am sorry we did not fit your needs, we do run our business differently. I can assure you it was not to do with the coupon, We provide the same service every time. Thank You for giving us the chance. Happy Holidays.

Alexander M.
11/2016
5.0
carpet cleaners
  + -1 more
"Marcus" arrived on time, cleaned all three carpets I requested, plus a couple of scatter rugs at no additional cost. He was very professional and efficient. The service took less than an hour. The rugs were all dry by the next day. Great service.
Description of Work: We needed our carpets cleaned.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Response from All Star Carpet Cleaning
Thank you for the great review!

Kelley P.
11/2016
5.0
carpet cleaners, oriental rug cleaning
  + 0 more
They were on time, and did a very good job. The only negative I could come up with was that I didn't like the very strong "perfume-y" smell left on the rug once they were done. But, that was still a great deal better than the DOG smell that they had before they were cleaned. So... overall I'm darn happy.
Description of Work: We bought a big deal for area rug cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from All Star Carpet Cleaning
Thanks for the great review!

Heather S.
11/2016
5.0
carpet cleaners, upholstery cleaning
  + 0 more
The couch looks fantastic and they did a beautiful job. Will definitely hire again.
Description of Work: Needed a sofa cleaned

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from All Star Carpet Cleaning
Thank you for the great review!

Cary W.
10/2016
5.0
carpet cleaners
  + -1 more
I was extremely impressed with the professional service and attitude of the team. They were very knowledgeable and friendly. They did a great job and I was impressed with how efficient they were in completing the job. The process was completely self-contained with the exception of needing water from my hose. I will definitely use them again in the future. Thanks! Cary
Description of Work: All Star Carpet Cleaning came to my house to clean my carpets.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from All Star Carpet Cleaning
Thank you for the great review!

Chris B.
10/2016
5.0
carpet cleaners
  + -1 more
The experience was very positive. They were very professional, clean and extremely throughou. The final product is amazing.
Description of Work: Clean lots is pretty stains from the carpet; general carpet cleaning throughout the entire house.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from All Star Carpet Cleaning
Thank you for the great review!

erin E.
09/2016
5.0
carpet cleaners, upholstery cleaning
  + 0 more
Wonderful service! Will 100% use All Star again!
Description of Work: Carpet Cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Response from All Star Carpet Cleaning
Thank you for the great review!

wei Z.
06/2016
4.0
carpet cleaners
  + -1 more
It was not very good. This was actually for one of the rental properties. So the renter was there to receive the service. I did ask for a feedback later. The thing is, we ordered a three-room package. Actually, we had only one stained carpet, just one corner, in the living room. It was about 10 x 10. I said to the renter, "You can have other rooms cleaned at the same time." But then, they said that they would just clean that part. So only that part was cleaned. I was expecting that since it was just a small area, they would try to do something else. I think the renter heard that because it was such a small area, they would give $49 back or something. So, I e-mailed to the business and they said no. They said, because the living room was so dirty, if the renter had that room plus the other two rooms, they had to actually charge $49 more. So they said that because the 10 x 10 area was so dirty, it actually matched the big deal price of $89. They didn't charge more or anything else because the renter only wanted to do that small area. That was fine. So I didn't complain, but their reply makes me think that it was not very nice. You can say that you can't refund. That's fine. To me, it seems like if my carpet is dirty and if I actually ordered three rooms, they would charge more. To me, I'm not very happy with their reply. He came on time and he was super friendly. The work he did was as what it should be. The only concern was the communication. The renter was confused and I was confused.
Description of Work: I purchased a big deal from them for carpet cleaning.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$89

Response from All Star Carpet Cleaning
Thank you for the great review! I apologize for the misunderstanding but we cannot do partial refunds on coupons.

Ning J.
06/2016
5.0
carpet cleaners
  + -1 more
I called them and setup the appointment. They came on time. After inspecting the house, they suggested some more treatment of the carpet, which added about $90 to the total cost. I was a little bit reluctant but accepted anyway. Overall, the process was smooth. The staff was very polite and fun to talk to. They are quite professional. Will use them again.
Description of Work: They cleaned my carpet.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$230

Response from All Star Carpet Cleaning
Thank you for the great review!

Nancy K.
06/2016
3.0
carpet cleaners
  + -1 more
Experience didn't go so well. They did a great job cleaning, however the price was 3x's the amount of the deal I had purchased. I felt as though I was taken advantage of. I would not use them again.
Description of Work: Purchased $89 deal for 3 rooms of carpet cleaning.

Rating CategoryRating out of 5
quality
4.0
value
2.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0

$270

Response from All Star Carpet Cleaning
I'm sorry you feel like you were taken advantage of we do have to charge extra for power scrubbing and enzymes. Thank you for saying we did a great job we really try hard.

John C.
06/2016
5.0
carpet cleaners
  + -1 more
They were very thorough, friendly and professional. Owner/Operator David worked really hard. He was very communicative on time arrival.
Description of Work: They did a full extraction of our carpet, including light stain removal.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$225

Response from All Star Carpet Cleaning
Thank you for the great review!

Peter C.
05/2016
1.0
carpet cleaners
  + -1 more
Once on site, they claimed the "deal" only included steam cleaning and not any soap, cleaner, additives, or "protectant" (as promised in the text of the deal). How does one deodorize, remove spots, and apply protectant without using cleaner or some other additive (for which they charged extra)? That's assuming generously that "cleaning" and "sanititzing" can reasonably be understood to mean only steam cleaning without any cleaner, which I think is doubtful. They were brusque to the point of rude. It was a bait and switch--come on with a low price for very little and then gouge you once you're hooked. Actually having them add things like cleaner was another $164! Previous cleaners have placed small foil squares under furniture legs to prevent spotting or staining. Nope, not this cleaner. They refused to move any furniture at all, which every other cleaner I ever used did. Cleaners arrived 1.5 hours early-some may think that a plus, others a minus. Will never ever even think about using them again.
Description of Work: Purchased a "deal" offered on Angie's List for 3 rooms of carpet cleaning for $89, including "cleaning, deodorizing, sanitizing, spot removal, application of protectant" . . .

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
2.0

$250

Response from All Star Carpet Cleaning
I'm sorry you feel the way you do. The extra charges were for power scrubbing and extra enzymes for heavy soil I do apologize for the miscommunication but most of my coupons are for a basic steam I do have a couple of coupons for deep cleaning but they are more money. Also it is to much of a liability to move furniture.

Contact information

1332 192nd St SE 36, Bothell, WA 98012

http://www.allstarnw.net

Service hours

Monday:
8:30 AM - 6:00 PM
Tuesday:
8:30 AM - 6:00 PM
Wednesday:
8:30 AM - 6:00 PM
Thursday:
8:30 AM - 6:00 PM
Friday:
8:30 AM - 6:00 PM
Saturday:
10:00 AM - 6:00 PM

Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Carpet Cleaning,
Upholstery Cleaning,
Oriental Rug Cleaning,
Floor Cleaning and Waxing,
Air Duct Cleaning

FAQ

All Star Carpet Cleaning is currently rated 4.7 overall out of 5.

Monday: 8:30 AM - 6:00 PM

Tuesday: 8:30 AM - 6:00 PM

Wednesday: 8:30 AM - 6:00 PM

Thursday: 8:30 AM - 6:00 PM

Friday: 8:30 AM - 6:00 PM

Saturday: 10:00 AM - 6:00 PM

All Star Carpet Cleaning accepts the following forms of payment: American Express,Discover,MasterCard,Visa
No, All Star Carpet Cleaning does not offer free project estimates.
Yes, All Star Carpet Cleaning offers eco-friendly accreditations.
No, All Star Carpet Cleaning does not offer a senior discount.
No, All Star Carpet Cleaning does not offer emergency services.
No, All Star Carpet Cleaning does not offer warranties.
All Star Carpet Cleaning offers the following services: Carpet Cleaning, Upholstery Cleaning, Oriental Rug Cleaning, Air Duct Cleaning
ask for details

Contact information

1332 192nd St SE 36, Bothell, WA 98012

http://www.allstarnw.net

Service hours

Monday:
8:30 AM - 6:00 PM
Tuesday:
8:30 AM - 6:00 PM
Wednesday:
8:30 AM - 6:00 PM
Thursday:
8:30 AM - 6:00 PM
Friday:
8:30 AM - 6:00 PM
Saturday:
10:00 AM - 6:00 PM