Value Appliance Service

Motor was burned out. Got another one. A good service.

Called to discuss problem prior to coming and brought part he thought would fix the problem. He was booked more than a week out, so very happy he could fix in one visit.

unknown

Great service and on time with delievery

Our Kenmore front-load washer was making a loud noise and we suspected the bearing was kaput. I called Value Appliance Service and mentioned this and asked the person who answered the phone what a bearing replacement would cost. She said it could run 200 to 300 dollars, though this was not understood to be a hard estimate.
I would probably not pay more than about $300 to repair this machine, and I guess I knew that the repair service would estimate on the low side so as not to lose the service call. The actual estimate was $396 (not including tax).
The service call was $54, incl tax and we did get an opinion on what to buy, most importantly - generally speaking front loaders result in more service calls than top loaders. On the whole I would say the experience was good, but not great.
In the case of front loaders, if you are trying to decide on service vs replacement you have to consider the total cost, including the initial visit of $50, plus something like $396 not including tax. And also, of course, that there is always a chance that that loud noise is not a bad bearing.

They were prompt to respond, showed up exactly during the time frame they promised, fixed it without delay, and charged less than I expected.

I called to describe the problem, provide the dryer's make and model number and schedule an appointment. They verified that they had the parts that were probably needed and committed to a day and a two-hour time range. They showed up within the promised time range and fixed the dryer for a reasonable price. It's been two months now and the dryer is running fine.